ComplaintsforEmirates
Airlines
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hi, I paid $3649 for the original tickets as you can see and receipt from May 15, 2024 to June 5, 2024 then return flight my mom got sick. She need to come back they called. Im rescheduled the flight from May 28, 2024 to come back to ************** representative wasnt speaking good English took extra money from my card without my permission. We already paid $3649 for the tickets. and they delayed the ticket from the May 28 2024 to May 29 2024 the next day fly to leave we did not get what we paid for then flight left on May 29 2024 got to *********** *******. They didnt live everyone out for four hours and the plane after 16 hour flight my mom was sick and my sister is sick. Then pilot took the same plane to **************. My mom and sister connecting flight to ************** left them because of the Emirates delay to the airport. I had to book them a different flight. My sister got sick and ****** of all the delays and now shes in the hospital still in ******, *****. Hospital. I only have to book my mom a flight with American Airlines had to pay with my card for her to come to ************** so all this misery and stress and lies, and the service wasnt received from this company. I didnt authorize them to take extra money from my card thats fraudulent as you can see all the documents I sent. I will send you a video and the address the hospital my sister still at because all this miserable flights and delays lost The luggage also there was a report I filled as you can see in the uploaded documents and we had to pay for Uber and hotels because of there delays and departing to a different airports and missing our connecting flight to pay out-of-pocket then make new tickets please. I need your help. Thank you so much. Any other documents you need let me know pleaseInitial Complaint
06/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I showed up to airport, agent sent us back, said he would put notes in our file, called to reschedule ticket to another day, phone agent said there is no notes in file they will charge no show fee. Paid no show fee because they wanted me to wait days and days for a response to figure out how to get in contact with their employees in the ***************. Now i need a refund because i did. in fact show. Im sure this attempt is useless as all my other attempts since they wont even let you speak to a supervisor but i will keep going until someone from a higher level calls me back! But i know the answer Ill get here Thank you for contacting us. Due to privacy reasons and in accordance with our operating policy, we are unable to discuss the details of a passengers booking or travel experience with another person except the passenger.Customer response
07/01/2024
Better Business Bureau:
At this time, I have not been contacted by Emirates regarding complaint ID ********.
Sincerely,
*******************Initial Complaint
06/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Departure date17 May 2024 Departure airportDubai Arrival airportChicago Flight number**** Ticket Number************* Denied Wheelchair Assistance for Elderly Passengers at ****************************: I am writing to express my extreme disappointment and frustration regarding the lack of wheelchair assistance. We had specifically requested for wheelchair assistance due to the passengers' age and language barrier (they don't speak English). Unfortunately, our experience fell far short our expectations. Details of incidents: * Location: **************************** (main terminal for B1 immigration, check-in and baggage recheck) * Issue: Despite our request, the elderly passengers did not receive the necessary wheelchair assistance * Consequence: The elderly passengers endured a challenging experience which placed enormous stress on them and they almost missed the connection flight. As passengers, we rely on airlines to provide essential services, especially when dealing with vulnerable individuals. The lack of proper assistance not only inconvenienced our travel plans but also put the well-being of these elderly passengers at risk. I already submitted complaints in Emirates portal but no response received so far. This is really frustrating and causing mental trauma.Initial Complaint
06/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello,I filed a complaint against justfly for a fraudulent charge on my account, and justfly states that I have to contact Emirates as their policy does not allow refund. Here is the complaint number from bbb against justfly ********. My card was fraudulently used to make a flight purchase and Emirates refund policy refuse to release this fraudulent charge back to justfly. I did not make this purchase and this need to be resolved.Customer response
06/30/2024
Better Business Bureau:
At this time, I have not been contacted by Emirates regarding complaint ID ********.
Sincerely,
*****************************Initial Complaint
05/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
1. The airline refused to fully refund us our money for our unused tickets resulting from its own refusal to board us on a flight #** from ***** to ****** on May 13, 2024. 2. The airline refused to fully refund us our money for our unused tickets resulting from its own refusal to board us on a flight #** from ***** to ****** on May 14, 2024 despite its employees prior assurance, which was supported by information posted on its website, that the second route through *********************** did not require our transit *****Initial Complaint
05/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have filed two separate formal complaints via Emirates Airlines but they have yet to respond to either one. First date: April ***** 2024: they cancelled our flight completely and didnt even tell us it was cancelled. Then I rebooked it and then they were 3 hours delayed and they guaranteed us that we would be on the next flight regardless but we were to fetch for ourselves without any support or guidance. Finally I found people that knew people but had to wait in the airport for 14 hours with toddlers and families. After we arrived they guaranteed us that our luggages were on the aircraft we were on but to only find out that they were all missing. I had to be on the phone with people trying to call and figure it out for days! Then I hired ANOTHER taxi to pick up my luggages -we had 9 luggages so it was VERY expensive! They have yet rectified the situation! Then all of our luggages had damages and even the handle is coming off of it. I have reached out but I am not getting anywhere! Second date: May 15, 2024: worst cabin crew experience ever! Customer service was the worst on this flight and previous fights but especially this one. I literally heard the air hostess yell at a passenger, very disappointing to see especially when this was supposed to be a luxury flight on top of everything my daughter got food poisoning on the flight. She only ate the food on the plane and she was vomiting and everything. I am amazed that people can be so careless especially handling foods for toddlers!Business response
05/28/2024
Thank you for contacting us. Due to privacy reasons and in accordance with our operating policy, we are unable to discuss the details of a passengers booking or travel experience with another person except the passenger/s. Passenger may log her concerns separately via this link. Shulini Emirates Customer Affairs
Initial Complaint
05/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is a FORMAL COMPLAINT about the DISGUSTING EXPERIENCE about the flight with the Emirates.I have never seen such a CHEAP QUALITY service! The first time when I request for a bottle of water, I was told that none is available and they could bring only water in cups! When I requested to speak to a supervisor, the flight attendance brought me one bottle of water. After several hours, I called the flight attendants SEVERAL TIMES, requested for a bottle of water and I was told that none was left but after a few minutes I notices that another passenger received a bottle of water! You must understand that on a long flight that takes about 15 hours and many passengers kept coughing and sneezing, it is not healthy to serve the water without the bottle!First of all, even on the Economy cabin, passengers were being served incorrectly! Each time, it took more than half an hour after starting the meal service in the Economy cabin to receive my meals! The first portion of the meals was EXTREMELY SPICY (HOT with lots of Pepper!) and I tried some of it but since I have severe digestion issues and am allergic to SPICY food, it had a very bad effect on my digestion system and when I tried the salad, SHOCKINGLY, it was EXTREMELY HOT (With Pepper!) I could NOT even take it! When I called the flight attendants and mentioned to them about the meal that could not be taken, I was told that they did not have any thing else (without pepper or other spices available! and they only offered to bring more puddings!)If you advertise serving meals on the website, YOU ARE OBLIGATED TO SERVE STANDARD (NON SPICY) Meals as well. The only options were VEGETERIAN and NON VEGETERIAN and the flight attendants said that the VEGETERIAN FOOD WAS ALSO SPICY!After several hours I spoke to another flight attendant and she told me that SINCE THE MAJORITY OF THE PASSENGERS ON THIS FLIGHT WERE INDIANS, THE AIRLINES WAS TRYING TO GO BY THE INDIANS TASTE WITH THE SPICES! THIS WAS DISGUSTING!!!Customer response
06/15/2024
Better Business Bureau:
At this time, I have not been contacted by Emirates regarding complaint ID ********.I have even contacted the BBB, left a message with a representative but have not heard back the BBB either!
Sincerely,
*****************************Initial Complaint
05/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Emirates Airline lost my carry on luggage with possessions valued at $2900. I want my carry on recovered.Business response
05/22/2024
Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I flew connecting flight Emirates Air line # *****, Boarding at 08:55, Boarding pass#****************, seat#**K on 04/17/2024 and arrived ************ on 04/18/2024. But i discovered that my checked baggages were missing. I filed complaint and filed with Emirates airline (PIR#************. I checked with my PIR# on Emirates airlines website said the case closed. We called numerous times but no resolution was reached. I went to ************* office, no one initiated to help and refered to Emirate counter. I went to Emirates counter 2 times but no one was really help. I requested to re- open my case and one of the staff , *******, said he would help to re- open but still case was closed even I didn't receive my luggages. Now day 13, as a visitor, very difficult to live with my stayed in ********. Please help me get my luggages.Initial Complaint
04/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of Transaction - 4/6 Amount - ******* On 4/16, *****, *** experienced unprecedented rains and all travel was impacted. My travel starts on 5/15. I have come to know the travel through ***** has been stressful, flights were rebooked, accommodation and water quality is of low quality. A few relatives of mine confirmed this as they were stuck in DXB for 3 days. I have reached to Emirates to reschedule or cancel the booking.Emirates Airlines is not willing to waive the date change fees or cancellation fees even after I have tried to explain the situation for 1+ hours on the calls.I was reading the following letter from Emirates ***************************************************************************************************************************************************************, my first hand experience with Emirates airlines does not align with message/views expressed in the letter published.My sincere request is to let the customer change the travel plans until situation in ***** is back to normal and customer is fully comfortable to travel.Business response
05/03/2024
Thank you for contacting Emirates.
Data protection regulations restrict us from communicating with anyone other than the passenger.
We invite the passenger to write to us directly via this ********.
Yours sincerely,
***** ******** ******** *******
Customer response
05/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I could not find a form to submit and also I could not find an email address to share this issue with Emirates airlines. Thanks
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Customer response
05/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Emirates did not reply back confirming they are will waive the cancellation fees.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business response
05/21/2024
Thank you for contacting us. Due to privacy reasons and in accordance with our operating policy, we are unable to discuss the details of a passengers booking or travel experience with another person except the passenger/s.
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Customer Complaints Summary
227 total complaints in the last 3 years.
84 complaints closed in the last 12 months.