ComplaintsforEthiopian Airlines
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Complaint Details
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Initial Complaint
01/21/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On June 12, 2021, I purchased a roundtrip ticket on ET for $636.90 Ticket Number *************. On June 29, 2021, I learned that one of my connections on AA to ***** was canceled but I had the option of going to ****** and catching ET from there. I called the Ethiopian Airlines call-center number, ********* and finally reached someone directly from their webpage. This CSA advised me to purchase another ticket - a one-way to ****** for ****** GBP Ticket Number *************. He explained that once the second purchase was in the system, ET would then combine both reservations and issue me a refund. On June 30, 2021, I called back to inquire about the price adjustment/refund as the agent had indicated as well as make sure my return was still valid. It took several calls. Each agent said the information I was given was wrong and he should have simply changed my departure city. However, a supervisor would have to review the audiotapes of our conversation before issuing the refund. I kept calling and being told to wait until the tapes were reviewed. I even reached out to ET via ******** On my return from my trip, I attempted to reach out to ET several times to no avail.On August 23/24, I reached out to ET via a reservation email I found online as well as some manager emails I found online. On August 25, one of the managers responded, adding the ** customer service team and asking that they provide assistance.On 07 September, I received a response from customer service stating that both tickets are on used status. On November 08, 2021, after sending several messages to ET, someone reached out asking for the date I made the phone call. After requesting feedback several times, I received a response on January 07, 2022, 6 months after my initial call, saying they were unable to confirm the phone call I placed and the matter was considered closed.Customer response
03/04/2022
Better Business Bureau:
At this time, I have not been contacted by Ethiopian Airlines regarding complaint ID ********.
Sincerely,
***** ******Initial Complaint
12/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased flight ticket ****** to fly from ***** to ****** *****************. I was unable to take this flight due to US ********** of ***** telling ********* not to travel through ******** due to the civil war. I called on November 7, 2021 and was told they would refund my ticket. As of December 7, they told me by phone that the refund has been issued but I have not received the money back to my credit card. They said they will email their finance department about this but they cannot copy me on the email to the finance department. I have no way of contacting the finance department.Customer response
12/13/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
11/29/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
i made ticket booking for my family but Ethiopia airline refused to allow my family board the flight from ******* to ******. I want a full refund for my ticket paymentBusiness response
12/23/2021
Dear Esteemed Customer, Thank you for contacting ********************** and this is to acknowledge receipt of your e-mail . Due to the current new Covid-19 Omicron variant and updated certain countries regulation, we are receiving high volume of e-mails. Hence, you may encounter delay on reply and we assure you to get back within next forty-eight hours. If your travel is within 24 hours, please
click ***************************************************************************** *** ****** ********** ******** ** **** ** ******* ************* *** ** ********* ******** ****** *** ************** ******** ***** ****** **** *** ***** ******** **** *** **** ********** ********** ***** ******* ********* **** ********* ****** ****** *** ******** ********* *************************and submit. Thank you for your patience,
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Customer Complaints Summary
28 total complaints in the last 3 years.
7 complaints closed in the last 12 months.