Reviews

This profile includes reviews for LATAM Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

LATAM Airlines has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  LATAM Airlines

  JFK International Airport, ATO Terminal #4 New York, NY 11430

• 

  LATAM Airlines

  Cargo Building 77 JFK International Airport Jamaica, NY 11430

Review Details

• Review fromRebekah D

  Date: 06/14/2024

  5 stars
  Do not fly with latam airlines. I've flown to over 20 countries and this is my first time using latam airlines and I have had the worse flying experience with them.. please do not use them. They continually couldn't find my reservations even with proof of payment and reservation code and they had to get on the phone for an hour just to fit on a flight that I had proof I was supposed to be on. Very dissapointed. Not to mention their staff is rude. They blamed the jfk and their own airline for the mistake. They made it twice too in one day !

• Review fromBeau C

  Date: 04/29/2024

  1 star
  - LATAM rescheduled the itinerary (**** to **) without the consent of 14 passengers. This new itinerary was 10.5 hours EARLIER, forcing all 14 passengers to cancel reservations and pay for additional services.- This forced rescheduling, from LA2066 to LA2620, was performed by LATAM on April 15, DURING the contracted trip, thus the passengers had no option to stop their trip. The original purchased flight (LA2066) was STILL in operation.- The 14 passengers did NOT accept the rescheduling; they were forced to comply with the reschedule against their will. LATAM admits to this forced rescheduling in emails from them.- LATAM has denied any compensation as required by the *** and LATAM didn't even offer hotel or food vouchers. Rather 14 distressed passengers, including children and elderly, were forced to sleep on the floor of the airport.

• Review frommauro t

  Date: 04/25/2024

  1 star
  My family and I went through an unpleasant experience on April 7th, 2024 at the JETBLUE counter at ********************** in ******** -***- **************** LATAM Chronology of what happened:1st Incident:Weeks before starting the trip, while checking our reservation, we found on LATAM's website that there was a JFK - FLL leg with JetBlue not booked for April 7th, 2024 that overlapped with the JFK - CUN leg with JetBlue. To our surprise, we filed a claim with the issuing travel agency and *************************** from LATAM's Global Sales Support responded (see attachment below). 2nd Incident:On April 7th, 2024 we showed up at the ******* (**************) check-in point at 7am for a 9:52am departure time to CUN on JetBlue flight 0751, almost 3 hours before departure, to find out that we could not board the flight because our reservation was not showing up on the JetBlue reservation system and that we had to contact LATAM so they can find a solution. We contacted our ticket issuing travel agency and LATAM by phone and their answer was that we were ok to board JetBlue flight 0751 to CUN departing at 9:52am but JetBlue did not allow us to board the flight and suggested that we complain-in-person at the LATAM counter at terminal 4 at *** which we did but we ended up missing the flight and stranded at the airport with no answers from both airlines and with a 7 years old little girl. At around 11 am, we contacted the LATAM counter and a sales supervisor arranged confirmed tickets for Delta flight DL 2459 at 16:55 pm, arriving at *** around 9 pm, 7 hours later than originally planned. .In short, we never got an apology from both LATAM and JetBlue, we also experience a lack of communication, a complete disregard for us, who showed up on time and did everything right, and poor customer service, specially traveling with a small children.In short, we never got an apology and an explication from both LATAM and JetBlue,

• Review fromThomas G

  Date: 03/11/2024

  1 star
  This airline will do everything it can not to serve it's customers. As much as I hate to say it, fly one of the national carriers wherever you're going. The ticket price may cost you more, but not dealing with Latam will save you money and aggrivation in the end.My specific beef is that their frequent flyer programme is disfunctional and no one will help you at customer service. For months they will have you chasing your tail and you will get nowhere. They don't care.

• Review fromMONICA C

  Date: 03/08/2024

  1 star
  LATAM Airlines is the worst. They are scammers. **************** is useless. And their refund policy is a scam to mislead you on requesting your money back. Our flight was delayed and due to that we missed our connection flight, making the delayed flight to our final destination over 12 hours. We were traveling with a baby and they didn't care. They refused to refund us for the expenses we had at the airport.LATAM Airlines is the worst in all of *************. They never accept responsibility for ANYTHING. This was the first and LAST time traveling with this dishonest company.You can't contact any supervisor or upper management. Unprofessional airlines.

• Review fromDanine L

  Date: 01/20/2024

  1 star
  LATAM is horrible and have not responded to direct complaints.I booked a *** to *** flight 6 months ago via Delta with a LATAM connection in ******. The LATAM flight times were changed, and somehow my connecting flights were disconnected. As a result, upon arriving in BOG, I was not checked into the LATAM flight. At checkin, LATAM informed me that my tickets were not connected. They added me as a standby for a flight I booked 6 months prior. I was able to get onto the plane, sit down, only to be removed from the seat and the plane, as the flight oversold. I WAS PUT OFF THE ******* embarrassed and humiliated! The later rebooking me caused me to miss my boat tour at $106.67. Delta indicated this is LATAMs issue. Upon arrival, my baggage was listed in BOG customs. When my luggage arrived, I took Uber to/from my hotel to retrieve my bags ($6.48 USD each way). After spending over an hour on the phone to ensure I did not have a similar issue on my return flight, the Delta rep assured me it was resolved. Leg 2: I arrived and was able to checkin without issue. There was an initial 2 hour delay with the LATAM flight and delays continued until it was clear, we were not going to make our BOG *** flight 5 hours later. No options were provided. No alternative airlines were booked to help those w/US bound flights. No communication. No solutions sought. LATAM just rebooked me without any further comment nor accommodations for a US flight 24 hours later. Me and my 5 friends were able to find an alternative flight to get us to BOG and make our flight to *** @$323.40 each. This level of service was expected from the Delta/ LATAM team. Why are customers responsible for seeking alternative travel arrangements for what seemed to be only a LATAM issue, as no other outbound flights from CTG were affected? Very poor service, communication, and lack of accommodations made for these LATAM only delays. How do you rebook a US flight 24 hours later and not communicate options w/ passengers?

• Review fromKeith B

  Date: 08/13/2023

  1 star
  LATAM is horrible- so much waisted time trying to resolve simple issue. On return trip from **** to ***, wife was unable to make planned flight in *******, for second leg, because Lima departing flight delayed 6 hrs. She had to stay overnight in ******* at a not-so-nice MOTEL. Her complaint is that, she was downgraded from business to coach, because there was no business seat available. She initially contacted LATAM for refund or credit of difference between cost of business vs coach and was referred to Delta, because it was a Delta Plane. ************ a refund should be approved, but to contact LATAM, because ticket purchased through LATAM. After hrs spent writing and over the phone, going back and forth, LATAM says Delta, Delta says LATAM..., it is apparent that LATAM is responsible for refund, however- they state the case is closed and not allowed to transfer to supervisor. One LATAM agent decided to close the case. And they offer no recourse whatsoever. The last agent I spoke to- ****** in *****- transferred me to Portuguese survey line- knowing that it is quite unlikely that I speak Portuguese. When I called back to make complaint about ******, cannot be done, because ****** declined to give his last name. All this for a simple credit, which should have been automatic.

• Review fromSoraya H

  Date: 06/17/2023

  1 star
  Has anyone tried booking with LATAM lately? My goodness, such ridiculous prices AND does not include luggage. Yes!! You have to pay extra if you want to travel with a suitcase. Really?? How it possible that this airline can charge an arm and a leg? There is nothing luxurious about it and from experience, their service is terrible and disrespectful. And I say this on behalf of many people. It makes me wonder how the majority of people can afford to travel with this airline coming from ************** countries especially. A bit unfair for those who are not wealthy, which is the majority, considering ************** countries are not affluent. It breaks my heart for them. How can they ever afford this? How can you do this to your people? Especially in cases where most Sth ********* cannot transit via *******, as it is very difficult and expensive to obtain a transit ***** Therefore the only route if travelling to ********* is via ********, *****. Why is LATAM so cruel??? Even from *********, where we are an affluent country, the price to travel to Sth ******* is half the price with other airlines. I mean couldn't they at least be generous with their own people? I think this is disgraceful and needs to change. Help your people!!! Majority cannot afford your prices. And be nice. Make it worth while like other airlines. Who do you think you are?? Anyway, I just think this is absurd and something needs to be done about this airline. Give the Latinos a chance at least. I personally would never travel with LATAM every again because of rude customer service and now to top it off, ridiculous prices. Sooo wrong. There are cheaper airlines and better customer service where it is excellent. Just not with LATAM. Shame, shame, shame! You need to change your attitude if you want to win back your customers and more importantly, remember your own people. Disgraceful.

• Review fromVictor a

  Date: 06/08/2023

  1 star
  WORST AIRLINE EVER SO DISRESPECTFUL WITH CUSTUMERS. I PAY FOR MY SON IN APRIL TO FLY NOW JUN 10 AND THAT *** PUT HIM IN ANLIST TO WAIT AND BOW HE DONT GO WAISTING MY TIME AND MONEY PLEASE DONT SEND YOUR KIDS WITH THEM. SO DISORGANIZED AND RIDICULOUS

• Review fromLauren M

  Date: 04/17/2023

  1 star
  We have contacted them by phone three times, in person three times, and via email or text three times, all within 36 hours of the initial problem.We arrived at the airport 22 March at 4am for our **** flight on Latam to ***** to *****. The agent took all of our information, including the documents for our small dog. She said everything was in order and printed our boarding passes and took our luggage. Then she decided to measure our soft sided carrier. She then said that our dogs kennel was too large by a few centimeters. I had already travelled with it from ***** to ****** on January 26th with Latam. We even showed her the Latam flight we had carried the kennel on in January as proof Latam had no problems with the kennel on their flights. She then told me that her supervisor had to make the decision and they would give me an answer soon on the carrier. We waited nearly an hour for the supervisor to come downstairs, who never came. The agent finally came over and told us we couldnt board the plane. By then, it was 15 minutes till the flight departed. Agent said she could not help us reschedule. We to call the call center or go to the *************** I called the call center before the flight departed, but that agent said the airport should have rescheduled our flight. I continued to try to change the flight with the phone agent. She had told me it would be $250/person to change, which we were willing to pay. By now, the flight departed. When the plane left, this agent told me that now it was $450/person! I said I called before the flight left. She told me to go to Cuencas latam office to fix this. We went there & were told Latam warned me via email I should change my crate before travelling again (another lie). Finally, she said she didnt understand why we were sent down there, since they only sell new tickets. I made one more attempt to call Latam. I was told the change penalty is now $550/person ** we were no-shows at the airport!Sent from my iPhone