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Business Profile

Apartment Rental Services

Anchor Your Assets Lease Guaranty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartment Rental Services.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company signed for a lease for me. I moved out of the apartment in 1/2022. The leasing company sent the deposit refund of $1629 to them. They did not return my deposit.I called a few times , but when they found out why I was calling they stopped answering the phone and ignored my emails.

    Customer Answer

    Date: 10/31/2023

    Better Business Bureau:

    At this time, I have not been contacted by Anchor Your Assets Lease Guaranty regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They never returned my. ***** tried sending money for apartment never got follow up from them and I have been scammed

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 6, 2022, I paid $547 to begin the process of applying to apartments. Property Acqusition LLC has applied to over 3 apartments for me and has not once been approved in three months. According, to the information sent prior to paying the intial $547, its says that it is refundable if they are unable to be approved. Ive also had two separate apartment managements that have sent admin fee refund checks to the addresses on the applications submitted. They explained that they had to send it to the address on the application and not to me even though I could prove that I was the one who paid the fee. *** been told that I need to take it up with the apartment community and not them. At this moment, I am owed $996 in total (including the apartment fees). I just want my money refunded so that I can move on and find another way to find a place to stay. I can name 4 apartments you all were denied for which is why $547 is warranted back to me.

    Customer Answer

    Date: 02/02/2023

    Better Business Bureau:

    At this time, I have not been contacted by Anchor Your Assets Lease Guaranty regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:09/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted Company June 2022 Website States 100% Money Back Guarantee if they do not secure a lease Every place applied to has rejected me because of their credit or they have not applied to the company They will not respond to email and phone does not offer chance to speak with anyone anymore Paid $497 Mailed to address in ********** but finding through research they are in ********** and ******** I want my money back Account under *************************** *********************

    Customer Answer

    Date: 10/09/2022

    Better Business Bureau:

    At this time, I have not been contacted by Anchor Your Assets Lease Guaranty regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:06/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They state they will apply to 3 properties that accept corp leases and u pay the fees of 547 and it is immediately refunded if no approval. I provided three corp leases and received no response to date. I want my 547 refunded. They also have the bank account under a different company. **** ***

    Customer Answer

    Date: 07/09/2022

    Better Business Bureau:

    At this time, I have not been contacted by Anchor Your Assets Lease Guaranty regarding complaint ID ********.

    Sincerely,

    *******************************

Anchor Your Assets Lease Guaranty is NOT a BBB Accredited Business.

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