Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went onto what I thought was the official ****** Paykell appliance repair website and spoke with someone on the listed number. They reassured me that they were officially licensed ********************* I told them over the phone my problem (In brief: when I run a fast/eco run l, which is 36 min; it gets stuck at 26 min; around 75% of the time it runs through but takes a very long time and 25% of the time it gives me an F4 error: which means a heating element problem)I explained this to the gentleman on the phone and he told me that he still needs to send a technician to run a diagnostic evaluation. I agreed ****** (the repair person) came (after several cancellations) and did not run any diagnostics. I was not home, my wife was. He spoke with me on the phone and then he looked up F4 error on his phone and then told us we need new heating element parts (first he said 2 parts and then he said 1). He never looked at the machine. When I complained to him that this is what I told his office before he came and he needs to run diagnostics, he argued with me that he is a technician for a long time and he understands his work very well what and the people who answer the phone are not technicians. When I complained, he then opened and closed the drawer and then took some pictures. I then went online to call his boss and went to the same website and and when I clicked on a link it took me to a different site called Happy Home Appliance Repair and then I realized that I may have been scammed and that they are likely impersonating **************** ****** attempted to collect the fee from my wife and pay by cc and was told of a 3% fee and check was also a 3% fee. She elected not to pay because it made no sense. I called them and they told me that the fee was in error ******* at ************ at home appliance told me that they are authorized and the he knows nothing about the website: ************************************************* *************** agrees with me that I was scammed.

  Business Response

  Date: 03/18/2025

  Hi *****,

  First I would like to apologize for not meeting your desired level of service. 

  Our company is indeed a factory authorized service provider for ******************* and ***. We take pride in providing in and out of warranty services for them.

  As most repair companies, we pay marketing services for leads as we are an appliance repair company and not a marketing company.We insist that the actual booking would be directly on our website or by calling us to avoid any confusion as to who you are booking with. We clearly state our company name when answering the phone and on the booking page in our website. 

  We are listed on ******************* website as an authorized service company and do not have any reason to mislead anyone as ******************* send in and out of warranty customers to us directly. Not to mention over a decade of reputation to uphold. 

  I have waived the diagnostic fee for your job as a one time courtesy as I would hate for you to feel as if you were scammed and that you would give us another chance in the future.

   

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******
  
  
  
   
  
  

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past few months Happy Home Appliance Repair has been to my house four times to attempt to diagnose and repair a dishwasher. They never were able to diagnose the problem. I paid them at the first visit over $300 and then paid $72.34 for a part on June 18, 2024 that did not fix the problem. They told me that I wouldnt pay again until the problem was fixed. The last time they came they failed to diagnose and fix the dishwasher, but charged me $220 and went on their way. I had ***** send someone out and they immediately diagnosed and fixed a leaking water valve. I paid ***** $450 to fix the dishwasher. They didnt tell me they were giving up and I dont know how they think they were authorized to charge the $220 for not doing anything. Anyhow, Im writing to complain that this business lies to its customers and refuses to credit the $220 because they told my wife they wouldnt charge us anything more until the dishwasher was fixed (which it was not).

  Business Response

  Date: 08/06/2024

  We were contracted to repair a leaking dishwasher. 

  Upon diagnosing the unit we quoted the customer a new door lock and labor to replace it.

  Customer approved and we ordered the part directly to his home. 

  When we arrived on 7/1/24 to install the part found out that the customer (or someone on their behalf) attempted to install the part themselves. The customer also claimed that the control board was damaged even though we never handled the board prior to this visit. 

  Still, even though contractually we could have walked away from the job as attempting to repair the unit voids the warranty according to our terms and conditions approved by the customer when accepting the quote, we decided to continue and attempt to resolve the issues the customer is having with the unit. 

  Upon installing the door lock, we ran the unit and took a video showing the unit is not leaking and the repair succeeded. 
  Once the repair was completed and the unit was working, we charged the balance. We even agreed to continue with the 3 months warranty of the repair even though the customer attempted to install the part themselves which voids the warranty. 

  On 7/9 the customer called and stated the unit was leaking again. We sent a technician free of charge to diagnose the unit again. 

  He ran for over 45 minutes with no leaks. There is no way to attach a video here but I would love to send it to anyone interested. 

  on 7/26 the customer called again and said he called ***** and had them come out to repair the unit and he wants us to refund him the labor we performed and was approved by him. 

  While we are not obligated to refund the customer as we provided the service that was approved by the customer, returned and had evidence of no leak, the customer voided the warranty by attempting to repair the unit themselves and again by calling a different company to work on the unit, we agreed to refund 50% of the labor as a courtesy. 

  The customer refused. 

  Unfortunately we can't refund the full labor for a job that was performed. 

  Customer Answer

  Date: 08/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  So, this company lies and lies and lies.  The first ******** they sent didnt do anything but run the dishwasher to see if code popped.  It didnt and he left.  Second ******** came and saw the codes and said we needed a new latch.  He took apart the dishwasher to reset the latch, but couldnt get it to work.  Resetting the latched required taking the dishwasher apart.  Upon receiving the latch, I looked at it myself and discovered that the prior ******** had damaged the control board (I couldnt have broken it as alleged as I discovered it broken).  I tell them Im done with them and they say they will fix the parts they broke and they previously told my wife that they would not charge us until it was fixed.  I give them another chance.  Third visit they come and wait for code to show and they leave after 15 minutes the code that there was a leak comes up 10 minutes after they leave.  Fourth visit they come and run the dishwasher and code does not come up.  They leave and charge me $220 for fixing it.  Next run of the dishwasher the code comes up (dishwasher doesnt work after sensing a leak).  After 4 visits of incompetent people, I get the dishwasher company tech from ***** to come and they diagnose the problem in 10 minutes and fix the dishwasher.  Cost to me is an additional $450.  I paid Happy Home $225 for the first visit, $72 for the part and they reneged on working on it until it was fixed.  They are entirely incompetent.  AND I still have a broken s**** as part of the $725 control board that they broke.  They committed over the phone to replacing it, but have reneged since then.  I asked them for a $220 credit because they said they wouldnt charge me until it was fixed and they didnt fix it.  They have since offered me $220 but only if I take down my negative review of them.  Im not willing to do that.  They should just refund me the $220 because they didnt live up to their commitment to not charge me until it was fixed.  Terrible company that should have a license to service ***********************.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Customer Answer

  Date: 08/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because 

   

  These guys lie as long as the day is long.  I already deleted the NY one and there is nothing inaccurate about my review of their DMV business.  They dont get to control my first amendment rights and not warn people about their sheer incompetence.  They are complete jokes and continue to be complete jokes.  The consumer is always right, unless you are dealing with the fraudsters at Sad Home Appliance Repair.  Nuts.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************

  
  
  
  
  
   

  
  

  Business Response

  Date: 03/20/2025

  Hi ****,

  Apologies for the delayed response. This case went to our spam folder and we didn't see you response. 

  Due to that, I went ahead and refunded your $220 charge as no customer should wait this long for a response.

  I apologize again for the long response time and hope you will consider using us again in the future. 

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Happy Home to repair our stackable washing machine. Repair person came to the house and diagnosed the issue and required me to purchase $190 worth of parts in order to do the repair. I had to order the parts from Happy Home and they were to be sent to my house. Upon receipt of the parts, I was to call and schedule the repair. Once the parts arrived, I scheduled the repair. The technician came out and immediately told me that the washing machine could no longer be repaired and the parts will need to be returned. The technician took the parts with him and said I would get a full refund. It has since been 6 months and no refund. I've emailed the company numerous times and they keep telling me they need to receive the refund back from their supplier first then they will pay me my refund. Nothing. I keep getting emails stating "we'll look into it". I did not buy parts from Happy Home's supplier - I purchased them from Happy Home so my refund should come from Happy Home and they should deal with their supplier on their own. Thoroughly convinced this company is a scam.

  Business Response

  Date: 05/21/2024

  Hi,

  I'm sorry for the long time it took us to refund your parts deposit. 
  We depend on the *** distributor to refund payments and unfortunately, unlike amazon and other retailers, they take a long time to process requests. 
  Since this took much longer than typical, I went ahead and processed your refund without the authorization from the distributor. 

  We tried calling to go over it and left a voicemail.

  If there's anything we can help with, please don't hesitate to call us.

   

  Thanks

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/24 ***********************, from Happy Home Appliance Repair came for a diagnostic visit because my ice maker wasnt working. In his attempts to pull the refrigerator out to look at the hose in the back he dug a long hole (2 inch) in the tile. He was very upset when this happened because he said he was an independent contractor for Happy Home and had to purchase his own insurance which he did not want to use. Happy Home also had insurance, but he was sure they wouldnt want to use their insurance. He tried to minimize the situationand attempted to convince that I could do the repair. ****** said he would report it to Happy Home and that they would call me. They never called me, I called them and they said yes they knew and wanted to reschedule a visit so that the work could be finished. They had no interest in discussing resolution of floor damage. They said they would refer to upper management who would discuss and get back to me. No one ever got back to me, so I called them for a second time. This time they said I had to send a picture of the damage. I sent it to the address they gave me and they confirmed while I was on the phone that they received the photo and again it was being sent to upper management who would call me back. After that several calls were placed and never responded to. On 5/11, several weeks after the initial damage was done, I received an email arguing that the gash in the floor was not their responsibility and that they would not remedy it. I attempted to follow up with emails and with calls. None were responded to. Eventually on 5/12 I did reach a live person who restated that this was not their responsibility and that they would not remedy the situation.

  Business Response

  Date: 05/23/2023

  Hi, 

  Thank you for taking the time to discuss this with us. I'm happy you and your dedicated Experience Specialist managed to reach a resolution. 

  If anything comes up, please do not hesitate to reach back out to us.

  Customer Answer

  Date: 05/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The business has agreed to resolve the complaint by paying for the damage done by their technician.  Until payment is received this matter is not resolved.  There have been two delays on the part of the business based on their failure to timely respond based on their own timeline.  I do not consider this matter resolved until payment is received. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 06/05/2023

  Hi,

  Check number **** was mailed to you. Please let us know if you didn't receive it. 

  Thanks, 

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi Happyhome come to my house to repair for our dishwasher. but the repairman broken 8 wood boards of my floor. They said they will repair it but after three weeks communication. they disappear, and there is no more response. I want to let the flooring company come and do the replace work and let them reimburse the cost

  Business Response

  Date: 03/29/2023

  Hi,

  First I would like to apologize for the miscommunication. While we take every possible measure to protect the homes of our customers, unfortunately damage do happen at times and we stand behind anything that was done by us. 

  It seems that the delay was mainly due to the building not sending you and us the information regarding the floor boards that were needed and that was resolved. We emailed you with a resolution paying the cost of replacing the 7 floor boards and the boards themselves minus the outstanding balance you have with us. 

  Again, I'm truly sorry for the delay in reaching the resolution. Our team must have all the information in order to make a determination to either send our own contractor or yours and that was delayed due to the missing information regarding the boards. 

  I hope you'll give us another chance to prove we can do better! 

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a repair technician with Happy Home Appliances, advertised as able to service Miele appliances. The service tech arrived without a mask. We had to provide one. Thats not the worst issue, however. While the tech did adjust the alignment of the stacks led, as we requested, and checked the water line, he advised my wife it was okay to open a water reservoir while the machine was running water gushed out onto the floor. The tech vacuumed it up with a dry vac. By allowing a mid-cycle stop to show us how to adjust soap dispensing options, it caused the washer to no longer operate. We were not made aware there was an issue. He left, saying we would have to just finish the cycle. The machine will no longer operate and cannot be reset. I called within 20 minutes of his departure. The repair company refused to contact the tech to return today saying he was already out of the area, and offered a new service call in two weeks! Then I was given a date in one week. This is unacceptable. The scheduler said she had no ability to contact the technician and tech support which might have a solution was keeping her in a long cue, so she asked if she could call me back. She never did. When I asked to speak to a supervisor, I was told none was available but one would call me, but it might take up to 48 hours. I paid $180 only to have our machine now not functioning and told to wait a week to fix it and up to two days to speak to anyone who might offer a solution. This is no way to run an appliance repair business. I will never use them again.

  Business Response

  Date: 02/19/2023

  Hi,

  First I would like to apologize for your experience with us. We strive to provide nothing but stellar experience for our customers and we have failed you.

  After speaking with you on the phone, we have refunded your charge for the diagnostic and added a free diagnostic coupon for the future as we hope you'll give us another chance. 

  I hope you'll give us another chance to prove we can do better. 

   

  Thanks, 

  Customer Answer

  Date: 04/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************