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Business Profile

Arbitration Services

American Arbitration Association

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Arbitration Services.

Complaints

This profile includes complaints for American Arbitration Association's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Arbitration Association has 2 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/05/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a case with the *** for an employment case and paid a $362.25 filing fee.The arbitration agreement stipulated that the employer is required to pay a $2,000 filing fee after my fee is submitted.The employer refused to pay the fee in breach of contract and therefore the case is said to have closed on April 28th.The case was therefore never filed. Considering that the employer breached contract and the case was never filed I have been requesting a refund for quite some time, but they refuse to answer the question and keep extending the deadline for the case to close. I want a refund.

      Customer Answer

      Date: 05/05/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:02/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 1/23/2023 Transaction Amount: $646.87- Including Taxes AAA was to provide arbitration services, i paid $625 for filing and arbitrator fees up front in case arbitration was to take place. Arbitration did not take place and no services were provided by AAA and therefore I expected a refund per there policy. They informed me there was a $500 "deficient filing fee" and the cost i paid for arbitration was to be put towards such fees. They did not inform me of such fees nor did i agree to such fees before submitting to their process or sending the money. Rather than have a list of services you select and are charged for like most businesses they have different criteria in PDF docs and you are to assume you are paying the correct amount and send in the amount of money for the services required. I called and asked the company in January and they agreed to the amount for the services i needed. I attempted to contact the company and resolve the issue but they insist i paid the fee without knowing, and are now unresponsive. Case ***************

      Customer Answer

      Date: 03/02/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:10/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I emailed AAA after filing a case with them. I didn't hear anything for a long time, then I sent in documents per their requests. My last email was May 18, 2022. They didn't respond until October 27, 2022. They failed to respond in a timely manner and they closed my case without notifying me.

      Business Response

      Date: 11/04/2022

      American Arbitration Association, **** (AAA) has reached out directly to ************** with regard to the issues raised in her complaint. Thank you.

    • Initial Complaint

      Date:07/15/2022

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am in an arbitration dispute with Amazon Logistics, and AAA is tasked with handling the arbitration. Last month, during an arbitration hearing, the arbitrator ordered absolutely no contact between me and the opposing party. The arbitrator told both parties to send all communications to the pro se manager and not have any direct contact. Pro Se Manager 3, who is supposed to be managing the case, failed to attend this hearing. Now, the opposing party is contacting me regularly and when I send communications to Pro Se Manager 3 to forward to the opposing party, she becomes very disrespectful and continues to admonish me for not CCing it myself when that would goes against what the arbitrator ordered. I have requested that a hearing be held with the arbitrator and Pro Se Manager 3 present, and she repeatedly ignores the request and doesn't even acknowledge that she is receiving them.

      Business Response

      Date: 07/18/2022

      American Arbitration Association is in receipt of ************** complaint to the BBB. As ************** arbitration case is still pending with AAA, we have responded to the complaint within our case administration process. Thank you.

      Customer Answer

      Date: 07/19/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Business repeatedly violates the terms and conditions that I agreed to, and takes no action for months on end unless I contact the BBB. This is not an acceptable process  

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

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