Complaints

This profile includes complaints for National Basketball Association's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  National Basketball Association

  645 5th Avenue New York, NY 10022

• 

  National Basketball Association

  450 Harmon Meadow Blvd. Secaucus, NJ 07094

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to listen or watch the games online or tv app for the last month or so. I contacted the helpline at ************************** and instead of ****** *., resolving the issue and providing me with a credit for the months that I was unable to watch, she cancelled the service.

  Business Response

  Date: 04/01/2025

  On March 16, 2025, the customer reached out to the ********************** because they were unable to watch the ****** games that day and reported difficulties accessing other ****** games. **************** explained to the customer that the customer was having difficulties accessing some ****** games because those games were subject to blackout restrictions. To avoid additional charges, customer service disabled the automatic renewal of the customers subscription, but the subscription itself was not canceled.
  
  Following the customers complaint to the ********************** on March 20th, automatic renewal of the customers subscription was reactivated. Upon reviewing our records, we confirmed that the customer had successfully accessed several ****** games, but some were unavailable due to blackouts. If the customer requires further assistance or encounters any technical difficulties, our support team is ready to help.

• Initial Complaint

  Date:01/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets to a game in ***** and was told by the NBA where my seats would be. They sent me different seats than where I had originally purchased. Charging me double what the online price is and giving me seats much further away from the court than I had agreed to. I even confirmed with the sales *** the day before and ended up with something drastically different than what I paid for. This is bait and switch.

  Business Response

  Date: 01/31/2025

  The customer first contacted ********************** Experiences on Friday, January 17th with a complaint regarding seat location due to an error with the original pricing map of the arena. The matter was escalated to a guest services manager, who emailed the customer that same day to offer to speak to him regarding his complaint. On January 20th,the guest services manager informed the customer by phone that they would likely be able to upgrade the customers seats, and confirmed the availability of the upgraded seats the next day, January 21st. The customer expressed that they were not fully satisfied with the new seats and NBA Experiences has since provided the customer with a partial refund, which did satisfy the customer. We therefore consider this matter closed.

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ********
  
  
  
   
  
  

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the league pass though ************************** and they cheated me out of all my services. Firstly, they wouldn't allow me to watch past games and I contacted their tech support and they ruined my membership and blocked me from watching any have after taking my money for the membership to watch all games if the past and present. I want my full refund and am apology for their horrible service and disrespectful customer service. I want this complaint in their record forever as they are horrible and the worse service ever

  Business Response

  Date: 10/28/2024

  On October 12th, the customer reached out to customer service via our ********************** ************ After an initial conversation with a virtual assistant, the customer was transferred to a live specialist. The next day, while in communication with the customer, our customer service team was able to resolve the account access issue, ensuring that the customer is now able to access the content that comes with their League Pass subscription. We therefore consider this matter closed.  

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on february 20, 2024 i bought two tickets through plumbenefits.com for a NBA ************* game that was taking place on Feb 29, 2024. I spent $146 on these tickets. As the tickets say if you dont feel well then you need to stay home and not attend the game. I fell very ill as i came on a business trip and i contracted covid two days before the game. i contacted plumb benefits and they told me that i shouldn't attend if i feel sick as thats what it says on the ticket. now they are telling me all sales are final. Im not understanding why would i be penalized if i had covid. Was the solution to go to the game while im sick and endanger all the other people in attendance? Im not sure how i cant get a refund if i was sick and it clearly says not attend the game if your sick? i would like my full refund back.

  Business Response

  Date: 03/19/2024

  This complaint concerns the consumers purchase of tickets to an NBA game via a third party seller. The consumer should be referred to the third party ticket seller to address his complaint. We therefore consider this matter closed.

  Customer Answer

  Date: 03/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I did speak with the third party agency. And they told me it was your decision not to refund me the money so I'm not sure now. Who makes the decision here? As I bought from a third party agency for a Lando magic's tickets. I ended up being sick and it told me not to attend if I am sick but now I am being robbed of my money. When speaking to the third party agency, they told me they exhausted all avenues of communication. 2, the ************* and they were denied to provide me with refund. So i'm not sure how this makes sense

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 04/05/2024

  We have reached out to the ************* regarding the customers complaint and the Magic will work with ************* and the customer to further address the matter.

  Customer Answer

  Date: 04/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter is PENDING.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:02/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NBA sold me their league pass. I did not sign up through any TV Cable Provider. I use Internet to access the games. The NBA will not allow me to watch my selected team ********************* via internet when I am outside my ********* code and in the warriors zip code area of *****. The NBA states that I am in a blackout area and the only way to watch the game is to go to the local cable company. I believe that the NBA has contracted with and authorized the local cable company to telecast the *** games. To deny my access and try and force me to sign up with the local cable company is wrong, because I would thereby be paying the NBA twice, as I am sure they receive payments from the cable company for allowing them to televise the *** games.

  Business Response

  Date: 02/29/2024

  The user reached out to customer service on February 23rd about how the blackouts on the users League Pass account vary based on the users location. A customer service representative responded back the same day and explained that in ***************** and its territories, games broadcasted in a teams local markets and games on National TV (NBA TV, TNT,ESPN, and **** may be subject to blackouts on League Pass and that when a users location changes, their blackouts may change too. When located in a teams local market, the user will be able to watch blacked out local games 72 hours after the conclusion of the game and blacked out National TV games 3 hours after the conclusion of the game. The representative further explained to the user that blackouts cannot be bypassed as these restrictions are agreed to by the NBA and the distributors that bought the rights to the games. We therefore consider this matter closed. 

  Customer Answer

  Date: 03/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I believe that the NBA use of blackouts and NBATeam territory are established and determined by the NBA. Limiting the televising of the games through their NBA league pass would thereby violate United States Code, Title 15, Commerce and Trade, Chapter 32 Telecasting of Professional Sports Contest, Section 1292, Area telecasting restriction limitation. 
  

  *************************

  3-4-2024

   

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 03/20/2024

  In our initial response, we addressed the customers complaint regarding blackouts in different zip codes for ********************* games and noted that the customer was previously informed of the blackout restrictions by a customer service representative. We therefore consider this matter closed. 

• Initial Complaint

  Date:12/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $160 for the NBA 2K24 25th Anniversary Addition that was supposed to come with an NBA League pass which is why it was so much money $149.99 plus tax. I never received the passcode to get the league pass. I also submitted a complaint on the NBA league pass website and got an email on 12/8/23 that it was being looked into and they would respond in 72hrs but I never recipe another email. This is ridiculous $100 over the game price for the leage pass and it was never received. The offer expires 12/31 and there is no phone number to call and I thought to submit another complaint through the NBA leage pass website but they never took care of it the first time. I even submitted screen shots of my payment for the game and the email about the free league pass. At this time I prefer a refund over the league pass. Order #**********

  Business Response

  Date: 01/08/2024

  As the user noted, they first reached out to us about this issue on December 8th through the NBA League **************** webform. After the user was sent an initial email on December 8th informing them that the issue would be looked at and responded to within 72 hours, the user was then sent a follow up email the same day informing them that they would need to reach out to NBA 2K directly. We did not receive a response from the user. After receiving the users ******************** complaint, we provided the user on January 2nd with a ******** League Pass subscription code and informed them that they would need to reach out directly to NBA 2K for a refund. We therefore consider this matter closed. 

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email with a discount for NBA League Pass 2023 in Sept. I chatted through email with someone and purchased after he assured me I would not be automatically changed my renewal in October if I took advantage of the Sept discount. On Sept 18, I was changed ******, which wasn't premium which I contacted and asked do upgrade to premium and they said that would charge in October for the upgrade. Today I was charged ******. I called and spoke with a lady for over 50 minutes and she said she couldn't do anything but refund the ****** from Sept, which was fine. She then said she could offer me 20% off if I kept my premium that was charged today she would refund an additional 20%, which would have been approx. $33. I said that would be nice cause I want to keep it and they overdraft my account when they charged it today for ******. I waited on hold over 56 minutes for her to tell me she couldn't do the 20% she couldn't give me a confirmation number or a ticket number when I asked to speak with a supervisor. I waited longer for the supervisor and he wasn't very helpful either. He wanted me to disconnect the call so he could "work on it" and when I refused he laughed at me. He eventually said he would refund and send me an email with my refund info which he did. So the ****** was refunded. I asked him if my premium account was still active fr 2023 and he assured me it was. I get off the phone with him, log in to watch the hawks and pacers and I have NO ACTIVE SUBSCRIPTION....this is crazy, I have been double charged, which had been fixed, spent over ********************************************************************************************************************************************************** she canceled my subscription....This is crazy and nothing but a headache. I need this rectified ASAP, its ludicrous I have to deal with this on something that should have been an easy process or so I was originally told.

  Business Response

  Date: 10/30/2023

  As the customer stated in their ******************** complaint, after using a discount offer for NBA League Pass, the customer activated a second League Pass subscription and was charged for each of these two active subscriptions on September 18th and October 17th,respectively.  When the customer reached out to customer service on October 17th to cancel one of their subscriptions, both subscriptions were canceled due to agent error. After receiving the BBB complaint on October 17th, we reached out to the customer the next day via email to set up a phone conversation, and on October 19th we spoke with the customer and offered them a free League Pass subscription for the season, which the customer accepted and activated shortly after the call. We therefore consider this matter closed.

• Initial Complaint

  Date:09/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I renewed my League Pass Premium subscription on August 25 using a 25% off offer, and I was supposed to be charged EUR ***** on October 17. Then, on September 1, I received an email with a confirmation that my league pass premium subscription had been reactivated and that I would be charged EUR ***** on September 15.I immediately contacted NBA support, and the representative assured me that it was an error and that I should "disregard the price you are seeing in the email as per your account I am seeing that you will be charged ***** on the renewal date."On September 11, I checked my NBA account and saw that the charge would be EUR *****. I then realized that I had one more message from the representative, which had ended up in my spam folder for some reason, stating that "Upon further review you will in fact be charged EUR ***** as the current price for the subscription is EUR ****** before the 25% off."I contacted support and explained that this was unacceptable, and had I not been paying attention to my email, I would have been overcharged. I told them that this was not far from a scam and requested to be charged according to the bill I initially saw when renewing my subscription (EUR *****).Not having received any response, I got charged EUR ***** on September 15. I then went to my account in order to cancel auto-renew, but instead canceled my League Pass Premium subscription (and later received a refund). I asked them to halt the cancelation process but instead received this response: "We are sorry to hear you are disappointed in the pricing for the NBA season, but the pricing in the Email will be your renewal pricing for the upcoming season. The NBA is continually reviewing the League Pass offerings to better serve the needs of fans, so we will pass along your feedback to the team for review."I am now left without a subscription, and since no -25% offer is valid, I have to pay full price to renew. I request a yearly premium sub at EUR *****.

  Business Response

  Date: 10/09/2023

  As the user noted in their complaint, they reactivated their NBA League Pass subscription in August pursuant to a 25% discount offer.However, the offer they received displayed the discounted price incorrectly.  When the user reached out to customer service, customer service explained to the user that the price shown in the users initial discount offer was incorrect and the user canceled their subscription and was refunded. After receiving the users BBB complaint on Tuesday, September 26th, we reached out to the user the same day to inform them that, despite the user having cancelled their subscription, we could still honor the 25% discount if they resubscribed to annual League Pass at full price, at which point wed refund them the difference. The user has since signed back up for League Pass, and was partially refunded today,October 9th, to effectuate the 25% discount. We therefore consider this matter closed. 

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has stole 106.99$ from my bank account I have never done business with this company I used my card online with another merchant for shoes and think this merchant sold my debit info to these guys idk but regardless I got charged for no reason for nothing doesnt even try to cover up the fact that they are stealing peoples money and info I have pictures of my bank record with their info currently disputed with my bank and will continue to follow up once the dispute has been refunded but regardless they are crooks

  Business Response

  Date: 09/27/2023

  The customer purchased a ********************** League Pass subscription in April of this year and their subscription was renewed on September 15th as per our automatic renewal policy. Hours after we received the customers BBB complaint on September 15th,the customer canceled and refunded their subscription via self-service on the NBA website.  We therefore consider this matter closed.

• Initial Complaint

  Date:09/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for a subscription that I do not want or purchased. They continue to charge my 149 and I cant talk to customer service so they can refund my money

  Business Response

  Date: 09/27/2023

  After receiving the customers BBB complaint on September 15th, we reached out to the customer on the same day to inform them that we received their refund request through the BBB and that their subscription had been canceled and refunded accordingly.  We therefore consider this matter closed.