ComplaintsforNational Basketball Association

• Initial Complaint

  03/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  on february 20, 2024 i bought two tickets through plumbenefits.com for a NBA ************* game that was taking place on Feb 29, 2024. I spent $146 on these tickets. As the tickets say if you dont feel well then you need to stay home and not attend the game. I fell very ill as i came on a business trip and i contracted covid two days before the game. i contacted plumb benefits and they told me that i shouldn't attend if i feel sick as thats what it says on the ticket. now they are telling me all sales are final. Im not understanding why would i be penalized if i had covid. Was the solution to go to the game while im sick and endanger all the other people in attendance? Im not sure how i cant get a refund if i was sick and it clearly says not attend the game if your sick? i would like my full refund back.

  Business response

  03/19/2024

  This complaint concerns the consumers purchase of tickets to an NBA game via a third party seller. The consumer should be referred to the third party ticket seller to address his complaint. We therefore consider this matter closed.

  Customer response

  03/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I did speak with the third party agency. And they told me it was your decision not to refund me the money so I'm not sure now. Who makes the decision here? As I bought from a third party agency for a Lando magic's tickets. I ended up being sick and it told me not to attend if I am sick but now I am being robbed of my money. When speaking to the third party agency, they told me they exhausted all avenues of communication. 2, the ************* and they were denied to provide me with refund. So i'm not sure how this makes sense

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business response

  04/05/2024

  We have reached out to the ************* regarding the customers complaint and the Magic will work with ************* and the customer to further address the matter.

  Customer response

  04/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter is PENDING.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  02/26/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  NBA sold me their league pass. I did not sign up through any TV Cable Provider. I use Internet to access the games. The NBA will not allow me to watch my selected team ********************* via internet when I am outside my ********* code and in the warriors zip code area of *****. The NBA states that I am in a blackout area and the only way to watch the game is to go to the local cable company. I believe that the NBA has contracted with and authorized the local cable company to telecast the *** games. To deny my access and try and force me to sign up with the local cable company is wrong, because I would thereby be paying the NBA twice, as I am sure they receive payments from the cable company for allowing them to televise the *** games.

  Business response

  02/29/2024

  The user reached out to customer service on February 23rd about how the blackouts on the users League Pass account vary based on the users location. A customer service representative responded back the same day and explained that in ***************** and its territories, games broadcasted in a teams local markets and games on National TV (NBA TV, TNT,ESPN, and **** may be subject to blackouts on League Pass and that when a users location changes, their blackouts may change too. When located in a teams local market, the user will be able to watch blacked out local games 72 hours after the conclusion of the game and blacked out National TV games 3 hours after the conclusion of the game. The representative further explained to the user that blackouts cannot be bypassed as these restrictions are agreed to by the NBA and the distributors that bought the rights to the games. We therefore consider this matter closed. 

  Customer response

  03/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I believe that the NBA use of blackouts and NBATeam territory are established and determined by the NBA. Limiting the televising of the games through their NBA league pass would thereby violate United States Code, Title 15, Commerce and Trade, Chapter 32 Telecasting of Professional Sports Contest, Section 1292, Area telecasting restriction limitation. 
  

  *************************

  3-4-2024

   

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  03/20/2024

  In our initial response, we addressed the customers complaint regarding blackouts in different zip codes for ********************* games and noted that the customer was previously informed of the blackout restrictions by a customer service representative. We therefore consider this matter closed. 

• Initial Complaint

  12/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid $160 for the NBA 2K24 25th Anniversary Addition that was supposed to come with an NBA League pass which is why it was so much money $149.99 plus tax. I never received the passcode to get the league pass. I also submitted a complaint on the NBA league pass website and got an email on 12/8/23 that it was being looked into and they would respond in 72hrs but I never recipe another email. This is ridiculous $100 over the game price for the leage pass and it was never received. The offer expires 12/31 and there is no phone number to call and I thought to submit another complaint through the NBA leage pass website but they never took care of it the first time. I even submitted screen shots of my payment for the game and the email about the free league pass. At this time I prefer a refund over the league pass. Order #**********

  Business response

  01/08/2024

  As the user noted, they first reached out to us about this issue on December 8th through the NBA League **************** webform. After the user was sent an initial email on December 8th informing them that the issue would be looked at and responded to within 72 hours, the user was then sent a follow up email the same day informing them that they would need to reach out to NBA 2K directly. We did not receive a response from the user. After receiving the users ******************** complaint, we provided the user on January 2nd with a ******** League Pass subscription code and informed them that they would need to reach out directly to NBA 2K for a refund. We therefore consider this matter closed. 

• Initial Complaint

  10/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received an email with a discount for NBA League Pass 2023 in Sept. I chatted through email with someone and purchased after he assured me I would not be automatically changed my renewal in October if I took advantage of the Sept discount. On Sept 18, I was changed ******, which wasn't premium which I contacted and asked do upgrade to premium and they said that would charge in October for the upgrade. Today I was charged ******. I called and spoke with a lady for over 50 minutes and she said she couldn't do anything but refund the ****** from Sept, which was fine. She then said she could offer me 20% off if I kept my premium that was charged today she would refund an additional 20%, which would have been approx. $33. I said that would be nice cause I want to keep it and they overdraft my account when they charged it today for ******. I waited on hold over 56 minutes for her to tell me she couldn't do the 20% she couldn't give me a confirmation number or a ticket number when I asked to speak with a supervisor. I waited longer for the supervisor and he wasn't very helpful either. He wanted me to disconnect the call so he could "work on it" and when I refused he laughed at me. He eventually said he would refund and send me an email with my refund info which he did. So the ****** was refunded. I asked him if my premium account was still active fr 2023 and he assured me it was. I get off the phone with him, log in to watch the hawks and pacers and I have NO ACTIVE SUBSCRIPTION....this is crazy, I have been double charged, which had been fixed, spent over ********************************************************************************************************************************************************** she canceled my subscription....This is crazy and nothing but a headache. I need this rectified ASAP, its ludicrous I have to deal with this on something that should have been an easy process or so I was originally told.

  Business response

  10/30/2023

  As the customer stated in their ******************** complaint, after using a discount offer for NBA League Pass, the customer activated a second League Pass subscription and was charged for each of these two active subscriptions on September 18th and October 17th,respectively.  When the customer reached out to customer service on October 17th to cancel one of their subscriptions, both subscriptions were canceled due to agent error. After receiving the BBB complaint on October 17th, we reached out to the customer the next day via email to set up a phone conversation, and on October 19th we spoke with the customer and offered them a free League Pass subscription for the season, which the customer accepted and activated shortly after the call. We therefore consider this matter closed.

• Initial Complaint

  09/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I renewed my League Pass Premium subscription on August 25 using a 25% off offer, and I was supposed to be charged EUR ***** on October 17. Then, on September 1, I received an email with a confirmation that my league pass premium subscription had been reactivated and that I would be charged EUR ***** on September 15.I immediately contacted NBA support, and the representative assured me that it was an error and that I should "disregard the price you are seeing in the email as per your account I am seeing that you will be charged ***** on the renewal date."On September 11, I checked my NBA account and saw that the charge would be EUR *****. I then realized that I had one more message from the representative, which had ended up in my spam folder for some reason, stating that "Upon further review you will in fact be charged EUR ***** as the current price for the subscription is EUR ****** before the 25% off."I contacted support and explained that this was unacceptable, and had I not been paying attention to my email, I would have been overcharged. I told them that this was not far from a scam and requested to be charged according to the bill I initially saw when renewing my subscription (EUR *****).Not having received any response, I got charged EUR ***** on September 15. I then went to my account in order to cancel auto-renew, but instead canceled my League Pass Premium subscription (and later received a refund). I asked them to halt the cancelation process but instead received this response: "We are sorry to hear you are disappointed in the pricing for the NBA season, but the pricing in the Email will be your renewal pricing for the upcoming season. The NBA is continually reviewing the League Pass offerings to better serve the needs of fans, so we will pass along your feedback to the team for review."I am now left without a subscription, and since no -25% offer is valid, I have to pay full price to renew. I request a yearly premium sub at EUR *****.

  Business response

  10/09/2023

  As the user noted in their complaint, they reactivated their NBA League Pass subscription in August pursuant to a 25% discount offer.However, the offer they received displayed the discounted price incorrectly.  When the user reached out to customer service, customer service explained to the user that the price shown in the users initial discount offer was incorrect and the user canceled their subscription and was refunded. After receiving the users BBB complaint on Tuesday, September 26th, we reached out to the user the same day to inform them that, despite the user having cancelled their subscription, we could still honor the 25% discount if they resubscribed to annual League Pass at full price, at which point wed refund them the difference. The user has since signed back up for League Pass, and was partially refunded today,October 9th, to effectuate the 25% discount. We therefore consider this matter closed. 

• Initial Complaint

  09/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company has stole 106.99$ from my bank account I have never done business with this company I used my card online with another merchant for shoes and think this merchant sold my debit info to these guys idk but regardless I got charged for no reason for nothing doesnt even try to cover up the fact that they are stealing peoples money and info I have pictures of my bank record with their info currently disputed with my bank and will continue to follow up once the dispute has been refunded but regardless they are crooks

  Business response

  09/27/2023

  The customer purchased a ********************** League Pass subscription in April of this year and their subscription was renewed on September 15th as per our automatic renewal policy. Hours after we received the customers BBB complaint on September 15th,the customer canceled and refunded their subscription via self-service on the NBA website.  We therefore consider this matter closed.

• Initial Complaint

  09/15/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am being charged for a subscription that I do not want or purchased. They continue to charge my 149 and I cant talk to customer service so they can refund my money

  Business response

  09/27/2023

  After receiving the customers BBB complaint on September 15th, we reached out to the customer on the same day to inform them that we received their refund request through the BBB and that their subscription had been canceled and refunded accordingly.  We therefore consider this matter closed. 

• Initial Complaint

  09/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  i paid $105 for nba league on sept 2021, my subscription was auto renewed without my knowledge in 2022, but i also could not access the service in 2022. as when i logged in to nba app, it said i needed to purchase another subscription. this happened again today in 2023, where it charged me and it did not allow me to watch any games. i called my bank and stopped the ***approved transaction today. but i still want the unapproved charge and un-delievered service from 2022 refunded. here is the receipt information.Paid with (SUNTRUST x*****)$105.99 Your backup is **** x-**** Manage NBA ******* Services US LLC payments Transaction ID ***************** 

  Business response

  09/27/2023

  As the customer noted, they purchased a ********************** League Pass subscription in September 2021 and it was automatically renewed in September 2022 and again in September 2023 as per our automatic renewal policy.The customers subscription for the 2023-24 NBA season has been cancelled and a refund for the September 2023 charge has been processed.  However, based on the information provided, we do not have any records of the customer contacting customer support about their issues accessing League Pass in 2022 or 2023 prior to receiving this BBB complaint. We reached out to the customer after receiving their ******************** complaint to inform them that we would not be able to issue a refund for the 2022 charge as the customer purchased their subscription through PayPal and it is past their 180 day refund window. We instead offered the customer a free season of League Pass. The customer responded back requesting a refund for 2022 charge again and we again informed them that we are unable to provide this refund but can provide a free season of League Pass. Once we hear back from the customer on the free season offer we will proceed accordingly.

• Initial Complaint

  09/15/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  99 dollar automatic renewal scam. I signed up for *****$ a month and NBA.com decided to without my knowledge switch me from monthly to yearly and automatically deduct ***** when it should have been *****. The change in price from ***** to ***** plan with no notice beyond email is shady, and side blinded me financially. When I signed up I specifically signed up for monthly as I don't watch many games and they don't even show half the games throughout the season. I am now unable to buy food and feed my children this weekend because Instead that money was robbed and went to nba.com.I have to now live a week off of 7$ in my account. I live off a tight budget and I'm tired of companies just s******* people over and not caring because they have so much revenue. they can't be trusted with customers payment information and that's been proven repeatedly. Bbb might not be the answer. They need a class action lawsuit filed against them. if customers don't respond to email, it's not ok to just automatically renew and jump to the highest plan, hoping customers dont notice???? Wtf

  Business response

  09/27/2023

  The user first signed up for a monthly subscription of NBA League Pass on March 10th at the price of $14.99. The user canceled this subscription before the end of the seven day trial period and was not charged for the subscription.  The user then signed up for a season-long subscription, for the remainder of the 2022-23 NBA season, on March 25th at the price of $99.99 and their subscription for the 2023-24 NBA season was renewed on September 15th as per our automatic renewal policy.  On the same day of the renewal, September 15th,the user canceled and refunded their subscription via self-service on the NBA website.  We therefore consider this matter closed.

• Initial Complaint

  07/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Have reached out via email to NBA League Pass to cancel subscription 3 times, and they continue to bill me. After receiving notification of cancellation, they continue to charge my card.

  Business response

  07/12/2023

  The user first reached out on May 8th and again in June to request cancellation and refund of a particular League Pass subscription. In each case, the user stopped responding to the customer service agent and as a result, the agent did not complete the cancellation. The user reached back out on July 5th and after they provided customer service with the necessary information and confirmation, we located the account, fulfilled the users League Pass cancellation request, and refunded the charges in question on the same day. We therefore consider this matter closed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩