ComplaintsforPremier Auto Protect

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought this warranty with a down payment 0f 100 some odd dollars paid for it for 6 months at 100 a month on my 2015 jeep wrangler. Jeep check engine light comes on I take it to local jeep dealership and let them check it out,they called my warranty company (premier)just for these guys to say there not fixing anything. What's was the point of selling me the warranty not to approve fixing anything. The local dealership even said that this was the worst warranty company that they had ever can across. $600 in the trash with nothing to show for it!!

  

  Business response

  08/22/2024

  Hey *******,
  
  Thank you for reaching out , this is the first we are hearing of anything regarding your policy.
  
  We do see here that you purchased this coverage with 106k on your car and we reached out to claims and this is what we were told:
  
  You had an engine claim on 6-10-2024 @ ******* miles.
  
  The repair facility was Courtesy CJDR of **********, **. The complaints were check engine light is on and oil leak.
  
  They did get error codes from shop over the phone but no actual estimate was sent over to them for review.
  
  If there was no estimate sent there wasnt an ability to see if something would be covered.
  
  We wish you and your vehicle well. 

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased there extended warranty on my 2012 Porsche in 2023. The salesperson, assured me when I selected the warranty it would cover the entire vehicle. When I took my Porsche in for service at the dealership, the claims adjuster reviewed what was estimated and denied my claim. because they said it wasn't covered. I then called Premier back and they told me the salesperson sold me the wrong policy. Well, again I made an appointment and took my Porsche back in June 2024 for service. My car was in the service for two weeks, before the claims adjuster came to review the estimate. The adjuster denied my claim because he said that the service was not covered. I was very upset, because I was assured that I had the correct policy. I am requesting refund for the policy that was useless to me. I have been contacting them since July and they keep telling me that the company that maintains the policy Mepco has to reinstate my policy in order for them to refund. I spoke to the agent at ***** and they only keep policies that are not paid off in the new system. I have been promised on several occasions from a call back from Premier and never received a callback.

  

  Business response

  08/09/2024

  Hello *****
  
   The issues you had on your claims were not covered components. The coverage is for mechanical and electrical breakdowns ,its not for maintenance or services.
  Regarding the issue with the finance company , that is something you would need to speak with them regarding. We did and continue to push it along but unfortunately it is not in our control.
  We will continue to monitor it and once it is available we will do as discussed. This is not something we can do without them.
  
  Thank you 

• Initial Complaint

  07/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The button broke on the shifting k*** on my car. When contacting the warranty company they said this was a trim piece. The car will not shift into gear without that button. It is part of the Shifting mechanism. I had to tape the button in place to get the car to shift into gear. if I was not successful in temporarily putting the button in place the car would have needed to be towed to the repair shop. The repair shop said this is not a trim piece, it is part of the shifting mechanism. the entire shifting lever had to be replaced.

  

  Business response

  07/25/2024

  Hey *****,
  
  Thank you for reaching out to us regarding your claim
  
  The claims department did notify us that there was a miscommunication and they did overturn the decision. Please contact your shop.
  
  Thank you 

  Customer response

  07/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This is unacceptable, It has been days since my car was in the shop and I have already paid for the repairs. What happens if I am on the road and break down, do I spend days in a hotel while I am trying to get through to the claims department because they have placed me on hold for hours on end. Only then to find out they are denying the claim. Then I have to file formal complaints against them to get action. They state the repair shop did not tell them correctly the work needed to be completed, this is wrong, all they ask for is the part numbers and labor rate so this is a lie. I had hoped that I would never have to use this warranty, but if this is what I have to go through to get them to fulfill their obligation I want out.  I want this warranty dissolved and my money returned

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  

  Business response

  08/09/2024

  Hello ,

   

  There is no reimbursement , the claims discussed with the shop the approval and the payment process.

   

  They will reach out to your shop again and remind them of that process.

  This complaint should be closed, approval was sent to the shop and the shop will receive payment from claims.

   

  Thank you 

   

  Customer response

  08/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have copied and saved all the unacceptable responses from the warranty company and they show no initiative to live up to their obligation. I am moving on to litigation.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back in May of 2022 I was shopping around for a car warranty for my 2014 **** fusion that I had purchased. I chose to shop around for another more extensive warranty to cover my car I went through a number of companies on and I decided upon Premier auto protect. The salesmans name that I spoke to was ***********************. At the time, my vehicle had ******* miles on it and typically I would not be eligible for the top exclusionary warranty package. That is a bumper to bumper warranty that should not have been presented or sold to me because I had over ******* miles. *********************** indicated to me that he would give me a deal and offered me the exclusionary package even though I was over the ******* mile **** typically you can only get the exclusionary package, the best coverage if youre under ****** miles. ****** the chat about the exclusionary warranty It was agreed between me and *********************** that he would be able to sell this to me despite my car having over ******* miles and ***** me exclusionary warranty. I was very grateful to be blessed with an exclusionary bumper-to-bumper warranty, even though my car had over ******* miles. ****** this process another salesman by the name of ********************* Who I spoke to briefly finished up the contract and the paperwork with me on the phone after speaking to *********************** and agreeing to purchasing the exclusionary warranty. Turns out once I received the paperwork in the mail and the *** I noticed it did not say exclusionary but it said a platinum plus policy. So there was a miscommunication between *********************** and ********************* obviously. The platinum plus warranty with a car over ******* miles does not offer that much coverage. Unbeknownst to me, I assumed that the platinum plus was just another fancy name for the exclusionary policy that I agreed to purchase with ***********************. ********************* constructed the contract and it didnt say exclusionary when I received it it said platinum plus which was the lower tier warranty.

  

  Business response

  07/23/2024

  Hello Again ***** ,
  
  As you have spoken with our customer service numerous times this week and one call was with a supervisor for over an hour you understood the plan but are just unhappy due to a claim not being covered under this plan at the moment.
  
  Its our pleasure to explain this to you for the final time.
  
  The plan you had signed up for was called a Platinum Plus plan, it offers exclusionary coverage & powertrain coverage in tiers of mileage. So for vehicles below 100k miles it gets the highest level of coverage, then over 100k it drops down from there and then after 175k is another tier of powertrain coverage.
  
  As you stated you received all the documents via email and paperwork in the mail ,you read it at the time of purchase and was satisfied with it. Unfortunately at this time you did have a repair that was not eligible for vehicles over 100k miles so are choosing to say now you arent satisfied with it.
  
  You were fully aware with what you signed up for and chose to keep it , every customer has the 30 days to decide if they are happy with the plan or not. If you did receive it when you signed up and saw something you were unhappy with you would have called us and discussed it . instead you kept the plan and now that there is a part not covered you are claiming that you are not happy. There was no miscommunication between any one here , this was the plan you signed up for and agreed on keeping.
  
  You spoke with a head customer service representative for over an hour and had a very pleasant conversation and they offered to help you in many ways that other places wont, you decided you would do it after the next morning .
  
  Now instead you signed up with another company and chose to cancel out this plan.
  
  There is nothing more we can do , you cancelled the policy and signed up with another place.
  
  We wish you and your vehicle well.
  
  
  
  

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Premier auto protect's efforts to market have amounted to the worst harassment campaign I have ever been subjected to. I have never solicited their services as they have the wrong name for me. I have answered their call after rejecting many others to inform them they have the wrong number and the wrong person.I have blocked six different numbers from multiple states and yet literally every day I receive a new voicemail, sometimes even with a text message in tow, with a different agent purporting to follow up on an inquiry of mine.They aren't even an attempt to collect a debt or contact me regarding an existing account. They are merely soliciting.Any business this persistent in it's harassment (i.e. refusal to remove you from a contact list, calling from a seemingly endless pool of phone numbers) clearly operates systemically in a malicious and toxic manner.I would believe they are violating the robo calling law if the voices didn't seem human but I can't guarantee they are in this day and age as I was not heeded whenever I did verbalize my lack of interest.

  

  Business response

  06/18/2024

  Hello *****************, 

   

   

  First and foremost we do apologize for the unwanted calls, we do not have any robo calls of sort. All our callers are live agents reaching out. 

  2nd we did remove your number from our system and you will not be receiving any further calls. 

   

  3rd -  We only call customers who inquire for coverage , unfortunately it seems in your case someone has put your number either by mistake or on purpose. Below is all the information we received from that inquiry:

  ****** ********************** ***** *************** ****** ********** **** ***** ***** **** *** ***** ***** *** ************ * *** ******** ****** **** *** **************

  We did remove your number and in the future if you do get on any call list , you can just let the company know and they will remove you.

   

  Be well 

   

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paid for full warranty with everything covered. This is my second extended warranty though my first time purchasing from Premier auto protect. I purchased a 5 year / 100k warranty My turbos blew out ****** miles into the 100k mile warranty. My turbos went out and they are refusing to pay for the full repair (even though its covered and I purchased max ********* They are claiming the will not cover the full labor costs and that gaskets are not included (even though the warranty specifically states its covered if its apart of a repair that is under warranty.)They want to only pay for 70% of the labor costs & make me pay the rest for 22 hours worth of work. They are claiming my deductible is $200 per occurrence even though it states $100 on my contract/agreement They claim the nuts, **************** are not covered, although they are needed for a repair covered under the warranty & the warranty states any hardware needed for a covered repair will be included. They will also add an arbitration clause into the contract so you can not *** them as easily. No worries - we can through an arbitrator!!!!They sold me on everything being covered and only a $100 deductible. This is not true. I have always purchased an extended warranty for my vehicles. BUYER BEWARE - GO SOMEWHERE ELSE.

  

  Business response

  06/04/2024

  Hey ****** ,
  
  Thank you for taking the time out to write this.
  
  So we did reach out to claims on your behalf and they did tell us your claim was approved for the amount of $7,395.40. They did authorize the repair to your shop. The gaskets were covered not sure where you are getting your information from.
  
  Your deductible on this policy and claim was only $100.
  
  This approval is above and beyond many other companies in our industry.
  
  The amount you are disputing is less then what was paid out, this complaint is closed you did receive an approval for your claim
  
  Thank you 

  Customer response

  06/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  
  Most of the claim was finally covered after i called the adjusted 4 times and demanded they pay as stated in my contract under threats of arbitration, bad reviews, & BBB. 

  They did not act in a good faith attempt & tried as hard as possible to not pay out my claim. 
  They wanted to only cover parts of the labor, charge me double the amount of the deductible, & took 3 weeks to approve after sending out a physical inspection to the dealership. 

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  

  Business response

  06/14/2024

  Hello,

   

  You are more than welcomed to write a complaint or reach out to the claims on this one.

   

  From what we know and see your claim was paid in accordance with the policy you purchased.

   

  Feel free to reach back out to whomever you spoke with before.

   

  This complaint is closed due to the claim being paid out.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a extended warranty Feb 29th. The car broke down around 3 weeks and they would not cover it due to a pre existing condition. I called to cancel my warranty and was told I was being charged a 50 dollar cancellation fee. Attached is my contract and no where does it say that there is a charge for cancellation. I would like my money back on the 2 payments I have made for the warranty coverage and my cancellation fee. The warranty was useless cause they refused to cover my repair. The repair was for a blown head gasket.

  

  Business response

  04/10/2024

  Hello ****** ,
  
  Thank you for writing this so we can help other customers understand how the policy works
  
  You signed up for this plan on 02/26/2024 on 3/18/2024 you called in to start a claim.
  
  We informed you that since you are within your 30 days the policy would not be able to cover it.
  
  You decided to wait until the plan is effective to try and submit for approval on the claim when we told you it wouldnt be able to be covered.
  
  If you would have cancelled during the 30 days , it is a risk free money back guarantee but instead you decided to wait and try to get a pre existing claim covered.
  
  Now that your claim has been denied for a second time you called to cancel.
  
  The 16th page of this attachment and your policy ( Page marked #** on the bottom right corner) you can read the cancellation terms. Specifically under section B discusses the $50.00 cancellation fee. We did also attach that separately for your convenience to view.
  
  When you did call us to cancel your plan you did also give us authorization to process that fee on your behalf.
  
  With all this being said and your verbal approval over the phone please supply us with a proof of charge for that $50.00.
  
  According to what we see here is that there was no charge of $50.00 for the cancellation fee.
  
  This complaint has no basis, if you would have cancelled when we informed you of your pre existing condition then you would have received your payment back. Instead you waited to see if you can try and get it covered and then gave us verbal approval to process your cancellation fee but we did not.
  
  We wish you and your vehicle well , this complaint is closed due to your information not being accurate and no charge for cancellation fee being charged.
  
  Thank you 

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Premier Auto Protect sold me a Car Warranty on Feb,2024 and on March 26,2024 when ************** tried to contact them they never answer the phones or reply back with the concern regarding the repair. I fallow the process that is listed on the pamphlet provided by them. I am not able to have my car repair due to them not holding their customer service part.

  

  Business response

  03/27/2024

  Hello ******, 
  
  Generally when customers call ** would be the easiest way to get in contact with us.
  
  According to our phone records since sign up we have only received one call from ************** to us which was yesterday 03/26/2024 ( this was a 10 minute conversation). There was no hold time to get in contact with us whatsoever , please check the number you were calling.  
  The claims have adjudicated the claim so it seems your shop did get in contact with them as well, so again not sure where all the "disconnect" has been.
  According to the same pamphlet you are following the process on you would be able to read that your policy is not in effect yet.
  
  Your vehicle was only driven 807 miles when the policy requirement before a claim can be called in is ***** miles.
  
  Thank you 

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Product or Service Involved : Auto Extended Warranty Date Purchased : 9/27/2023 Amount Involved $2,7***** ( Monthly Payment of $ *****) Paid $525 Contract/Account #: ********** Name of Sales Person : *********************** Dear BBB, Upon purchasing my vehicle. I made the decision to invest in an extended warranty, specifically the Premiere Auto Protect, with the expectation that would provide coverage for any unforeseen repairs beyond the expiration of the standard factory warranty. This decision was made in good faith, trusting in the assurance of comprehensive for my vehicle. However, my recent attempt to utilize this warranty for necessary repairs on my SUV resulted in an inexplicable denial of coverage. Despite diligently adhering to the terms and conditions outlined in the warranty agreement. I was summarily denied coverage, leaving me both frustrated and disappointed. I brought my SUV seeking assistance from G&G Auto Shop, they conducted a thorough diagnostics and submitted a claim to Premiere Auto Protect only to have it rejected on the grounds of pre-existing problems with the vehicle. This denial of coverage is not only infuriating but also unacceptable, particularly given the assurance provided at the time of purchase regarding warranty coverage. I urge Premiere Auto Protect to promptly address these issues and take decisive step to rectify the situation. As a loyal customer, I expect nothing less than complete transparency and honesty throughout the purchasing process, as well as dependable warranty coverage for any potential issues that *** arise with the vehicle. In light of these distressing circumstances, I respectfully request a swift and satisfactory resolution to this matter. This *** include Premiere Auto Protect to shoulder all the expenses to the necessary repairs of the vehicle and some reimbursement for repair expenses incurred due to the unjustly denied warranty claims. Thank you BBB for your attention to this urgent matter and eagerly anticipate your prom response. Respectfully Yours, *************************

  

  Business response

  03/25/2024

  
  
  Dear ************,
  
  Thank you for bringing your concerns regarding your denied warranty claim to our attention. We understand how frustrating it can be to encounter unexpected issues with your vehicle, especially after investing in an extended warranty for added protection.
  
  After reviewing the details of your case, including the inspection conducted by a third party authorized inspector, it has been determined that the issues with your vehicle were, unfortunately, pre-existing and not covered under the terms of your warranty agreement. While we sympathize with your situation, it is our responsibility to adhere to the terms and conditions outlined in the warranty contract, which clearly state that pre-existing conditions are not eligible for coverage.
  
  We apologize for any inconvenience this may have caused you and understand your disappointment. However, we must prioritize fairness and integrity in our claims process to ensure that all customers are treated equitably.
  
  According to the inspector there was a code on intake that was stored , which means it was there previously and not taken care of.
  
  We encourage you to review the terms of your warranty contract for a better understanding of the coverage limitations and exclusions.Additionally, if you have any further questions or concerns, please do not hesitate to reach out to our customer service team for assistance.
  
  Thank you for your understanding and cooperation.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Premier is a very tricky company, they try to sell a 30 day risk free guarantee, but one must wait 30 days for the policy to be active, so what's the risk, refund is needed when one finds out they do not honor their pledges ..then ***** who said he was a 'supervisor of customer service's used his sells rep *** to try to trick me into taking the vehicle in to see what they could use to invalidate a claim.. having *** tell me that "since ****** never mentioned a deductable, it has been taken care of' only to find out that he (*****) had told *** to lie just to get the repair place to give them some disqualify information....this company is very tricky and has many self serving delusions in their national, I'm sure I will have to respond many times as they have personal conviiant explanations and recollections. The company discovered by me that *** have to pay on a claim, created a problem, tried to use trucks, when that wouldn't work they chose to refund instead of honor the policy ...very fraudulent company, they wasted a month of my time, and their is no contactable person of authority who represents this company, other contacts have not responded despite repeated attempts.. Poor customer service, plus trashy and disrespectful comments from ***** plus unreachable, unconcerned Management shows this company to be what it is, a malingering association of swindlers ..

  

  Business response

  03/25/2024

  Hello ** **************** thank you for taking the time to write this so we all potential and current customers can be aware of this.
  
  Your policy was purchased on 02/15/2024 on that date you received an email confirming your purchase as well as a hard copy was sent out in the mail.
  
  You called in saying you had an issue with your vehicle that started on 03/18/2024 but financially were unable to pay the $100.00 deductible.Since you were financially unable to pay your $100.00 dedutible you asked that it would be waived.
  
  Rules for companies in our space that sell in your STATE are unable to increase prices or decrease, your state has every company file their rates with them to protect their citizens from companies charging too much.
  
  We do have other plans available with $0.00 deductible options but 1. It would have been more expensive 2. You would have to wait the 30 days and 1k mile again.
  
  The 30 day waiting period serves as a 30 day money back guarantee if for some reason the customer would like to opt out they would get a full refund.
  
  You called in on 03/22/2024 saying the issue started on 03/18/2024 and that financially you were unable to pay the $100.00 deductible .After speaking with ***** who is the highest level of customer service within our company he actually did refund you your down payment and first payment made on your monthly plan although according to the policy it was non refundable after 30 days.
  
  First things first it seems like you did get what you wanted although it wasnt supposed to be done according to the policy you signed up
  
  It unfortunate you were unable to finically pay for the $100.00 deductible to see what the issue was with your vehicle three days into the effective date for your plan.
  
  CUSTOMER WAS REFUNDED IN FULL THIS COMPALINT IS CLOSED.
  
  Thank you 

  Customer response

  03/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   *****, ***, and the whole Premier team are as slippery as an eel in a bucket of grease . Every one of their responses was a fabrication and or blatant lie ..1st, I have not been fully refunded, they returned $100.00 of the $200 paid them only...secondly it's clear that the company would rather put its reputation in the trusts of slickters like *****, who used his employee *** to try to do a sly procedure for an excuse not to honor the policy,...then they try to make the deductible an issue, basing a justification for it, as ***** said, that 'its common, insurance companies all have a deductible,'...their sales rep, who conveniently disappeared and could not be found so as to verify his pledges and assurances made it a point to never mention a deductible...the rationale of ***** that there could be extra fees mentioned in the contract is interesting, but the company doesn't ask for payments after the customer is to review the intricacies of the contract, they encourage trust in their sales rep, who, as was said, will disappear subsequently..***** then reveals why the company refused to honor its obligation, because, as he says in his response, it was ' [only] three days into the service plan'. They had the company goal of receiving months and months of payments, free money, but when my repairs feel at the beginning of a policy, they decided to use trucks, and excuses not to honor the policy., quickly giving only a partial refund..Then ***** lies about the dates, saying that customer 'called on the 22 and said the issue started on the 18, customer called, and had to keep calling back day after day, because the people who were indicated were either sick or constantly out, then customer went to one of their recommended service locations who revealed that there were 'many obstacles'  regardless of the situation, the company is to try to find a way not to honor the policy.. If you want to be a sucker, then choose this company, i refused to be, so they contrived policy tricks to end the policy, not to mention blatant lies, *****'s insinuation, about the 18th and the 22nd to try to suggest that customer  called after? or ? of repair needs?  It is still not clear what angle he was trying with that one..?. Premier ******** is a sham, if they see where they will have to honor a policy they with malinger to cancel it I suggest spending with a reputable and legitimate coverage company...

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  ******* *****
   
  

  

  Business response

  05/02/2024

  Hello again ** ***************** the your inquires which can be read before this reply were all addressed.
  
  Your only response is that we are making false statements which can be said the same about you and your statements.
  We understand and apologize that you were unable to pay the $100.00 deductible in order to get your vehicle checked out. Your issue occurred within 3 days of your validation period and you didnt get it to a shop to check whats wrong with it Maybe you already knew from before the plan was set up.
  
  Either way there is nothing that can be done ,as a courtesy we refunded payments in full.
  
  We wish you and your vehicle well. 

  Customer response

  05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Company has a special propensity for malingering, twisting the facts, and outright deception, is run obviously by little boys who have very little oversight, their supervisory office has showed itself to be purposely unreachable and unconcerned. Companies lying representatives also have the audacity to think to be able to create the narrative, for instance, saying that we're sorry you couldn't afford the $100, as if the customer is supposed to try and impress them by giving away extra money to them, customer is sorry that they couldn't afford to do what they pledged without the extra they never mention at the start of the contract, then they tried to make the notice of complaint some sort of plea to them to honor the contract, customer has no interest in a ***** ******************** of shisters as this company, only to warn others of fraudulent business like Premier, notice the company's use of words to justify their fraud, 'its standard at other places .  'everybody else does it's...in other words, a drug dealer is caught selling drugs, and his argument is 'everybody in this neighborhood sales drugs',...this is a fair assessment since the representatives for Premier have a 'hustler's mentality '... because the vehicle's problem started at a time in the policy, but not during a period well within it, Premier decided to change the terms of the contract, even using many variable and unique forms of malingering, not limited to even esp, stating that **** he already knew of the vehicle problem, hopefully continual oversight for business standards will remove Premier for the safety of the public, a special little creature that has somehow slipped through to prey on the consumer, find yourself a legitimate company and avoid these scoundrels...

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩