Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an online business account with a bank called Found.com. I have learned that the parent company is Paramount Bank.Since last night, I have been unable to access my funds (transfer them out of Found) and have been dealing with customer service today and they keep telling me that I will receive an email within an hour from a *************** but nothing has come. I am becoming quite uncomfortable with this situation and they claim that they cannot talk to the *************** and neither can I. At this time, the account holds $8,250.97 from my brand new business. I want to move the money to my personal checking account and close the account immediately, as I am very uncomfortable with the lack of responsiveness and inability to access my funds.I spoke with a "manager", *********************, that told me that I should receive an email within an hour from Risk and it has now been more than two hours. When I called back, the agent would not put her on the phone and said that he would let her know that I wanted a call back. And he again told me to wait for an email from Risk. I need the money immediately and had no idea when I deposited that I would be unable to withdraw from this account freely. I would appreciate any assistance that you can provide.

  Customer Answer

  Date: 08/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/29/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from what was seemingly from my contractor, requesting a deposit for a remodel. The name on the account was different than the contractor but when I inquired about that, was told it was the procurement manager for the contractor. I sent the money to the account specified at ********************** & later I discovered the companys owner email had been spoofed & the money went instead to a scammer. I contacted Piermont on the next business ********** told me the Found app was really the requester of the money, it had been disbursed to Found and they were unable to see any information about it, essentially washing his hands of it. He intentionally distanced the bank from the theft by not mentioning that Piermont bank is the sole partner for all of Found transactions. The lack of security guardrails for both Piermont and Found have resulted in my money being stolen. I expect Piermont/Found to refund that money & close the criminals account.

  Customer Answer

  Date: 05/29/2024

  Better Business Bureau:
  
  This business has returned all the money I wired to them re: complaint ID ********, and find that this resolution is satisfactory 
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/13/24 I noticed there was a $55.23 charge to my account from ***** My bill was set to be autopaid on 2/19/24, so I first contacted my bank, Found, about this charge. (Apparently Found is part of Piermont Bank; Found did not come up in your name search). They told me I would need to contact **** and offer proof that the charge should not have been made. On 2/13/24, I spent 2 hours with **** trying to figure out the charge. They finally said they could not find any such charge on their end, so it must be fraudulent. I asked **** for some documentation I could send to Found, and they sent me a text with a summary of our conversation. I sent this and other substantiation to Found. They said it would be 3-5 days. By 2/16/24 I checked the status and was told it was still in process. I've checked every day since, and as of today, 2/21/24, I have not gotten a credit for the charge from Found, or even gotten an answer to what is taking so long. There is not even a phone number I can call -- it is all email and they do not respond. I am still waiting for my money, and/or an answer to why this is taking so long. Found will not tell me.

  Business Response

  Date: 03/01/2024

  ***** ** ****  *** ***** **********************  *** *** ********* ** ******** 

  Dear *******************,  

  This letter is in response to your complaint submitted to the BBB received by Piermont Bank (Bank) on February 22, 2024. In your complaint, you mentioned an unauthorized charge posted to your account with Found. Found is a financial technology company, and through an existing partnership, Piermont Bank provides banking services to Founds business end-users. 

  The Bank investigated your complaint with Found. Found confirmed that a debit transaction in the amount of $55.53 with the description ATT BILL PAYMENT was made on February 13, 2024 and posted to your account on February 14, 2024. Found informed the Bank that you submitted a dispute for this transaction. In reviewing your submitted dispute for this transaction, Found also relayed to the Bank that you were provided provisional credits for this transaction on February 22, 2024. Please see attached communication Found sent to you with regard to this matter. See Piermont Bank Response to BBB Complaint - *******************.pdf. 

  As mentioned, the provisional credits were applied to your account on February 22, 2024. See 
  bank_statement_2_2024.pdf. 

  Given you received provisional credits for this dispute, the Bank considers this matter with Found and the Bank as resolved. Please note that your account with Found is a business account, not a consumer account, and is therefore not subject to Regulation E error resolution requirements.  

  Best regards, 
  ************************;
  Compliance Officer 

• Initial Complaint

  Date:02/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/31/2024 I received a message from ********** that said a $13000 wire was being processed from my business account. I responded to my bank immediately by phone and told them I was not requesting a wire. I was at the branch within an hour of notification and the wire was sent from Chase account *************** closed) to Piermont Bank Jan 31, 2024ONLINE DOMESTIC WIRE TRANSFER VIA: PIERMONT BANK **/********* A/C: *********************** *********** ** ***** ** *************** ***** ****************** TRN: ************ 01/31 .

  Business Response

  Date: 02/05/2024

  Dear ***********************,  
  This letter is in response to your complaint submitted to the BBB received by Piermont Bank (Bank) on February 5, ****. In your complaint, you mentioned a $13,000.00 wire was fraudulently originated from your account at Chase and sent to an account at **********************. The Bank confirmed this wire was sent to an account with Found. Found is a financial technology company, not a bank, and through an existing partnership, Piermont Bank provides banking services to Founds business end-users. 
  The Bank received a wire return request for this wire on February 1, ****. The full amount of this wire was returned this same day, February 1, ****. The Bank notified Found of receipt of this wire return request. Upon notification, Found froze the beneficiary account listed on the wire instructions, given the suspected fraud.  
  Given the full amount of this wire has been returned to the account from which it was originated, the Bank considers this matter with Found and the Bank as resolved.  
  Best regards, 
  ************************;
  Compliance Officer 

  Customer Answer

  Date: 02/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:01/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I created an account for myself with their found debit card service for my business Forgottenabouts. Well there have been multiple issue thus far. 1 being its h*** to get my card in the mail and then when I finally did I received an email stating that my card was canceled and that if I wanted a new card I had to order one. I was thrown by the email but I went on ahead and ordered a new card! Well I never received the card and so I called to request for a new one . I got one and when I tried to activate it the system doesnt recognize the card. This is card ending in ****. And to this day no card! Now *** decided recently to prepare to start loading money on my card and when I tried to log into my aching i wasnt able to. Also, when I kept trying multiple times the app kept sending me to apply on a new application and so I tried that under my other personal email ******************** only for the app to say you already have an account please log in. Well after several attempts I finally was able to log in. Now during my time of trying to log in I had sent an email letting them know that I wasnt able to log in and that maybe my account was hacked because I didnt know what was going on with my account. Then when I finally got in I sent you guys an email letting you know I was able to log in finally. When I checked my email I see a link from you guys asking me to verify myself. I do it and the system says we cant verify you. Which is bs ! The system had me do a live turn to the left and right and center and all this mess. What the h*** is going an? And can I get a working debit card?

  Business Response

  Date: 02/08/2024

  ******** ** ****  *** ***** ***********************************  ********** ******  *** *** ********* ******* ******** 

  
  Dear ********** *******  

  
  This letter is in response to your complaint submitted to the BBB received by Piermont Bank (Bank) on January 30, ****. In your complaint, you mentioned issues associated with your account with Found. Found is a financial technology company, not a bank, and through an existing partnership, Piermont Bank provides banking services to Founds business end-users. 
  The Bank investigated your complaint with Found. Found informed the Bank that you initially contacted Found on January 27, ****, stating you were unable to log into your Found account. Found responded to you on January 28, ****, providing steps for resetting your password. To which, you responded on January 28, ****, saying you were able to access your account. See * * ** *****************  

  
  You contacted Found again on January 28, ****, in which you stated that your Found account had been hacked and you were unable to access your account. Given this unauthorized access claim made by you, Found informed the Bank it froze your account on January 29, **** to prevent any potential unauthorized activity. Given this suspected fraud claim, Found requested additional verification from you to verify your identity. Found confirmed you completed this additional verification request on January 29, **** and provided you the necessary steps to regain access to your account. Moreover, Found informed you your account was unfrozen on January 30, **** and you confirmed you were able to access your account. See 2 - ZD ***************** 

  
  Given you are able to access your account with Found, the Bank considers this matter with Found and the Bank as resolved. The Bank recommends contacting ************** for any other matters related to accessing your account with Found.  

  
  Best regards, 
  ************************;
  Compliance Officer 

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an Business checking account with the FOUND card which issued by Piermont Bank. I had my card used as part of a VRBO housing rental scam and even thought Found states they will protect customers account against fraud they refuse to refund me the money in the amount of $1303.00 I would like them to give me a provisional credit and due a thourough investigation into this matter

  Business Response

  Date: 01/24/2024

  ******* *** ****  *** ***** **********************  *** *** ********* ** ******** 
  Dear ***********************,  
  This letter is in response to your complaint submitted to the BBB received by Piermont Bank (Bank) on January 12, 2024. In your complaint, you referenced a $1,303.00 transaction you disputed that was made using your Found debit card. Found is a financial technology company, and through an existing partnership, Piermont Bank provides banking services to Founds business end-users. 
  The Bank investigated your complaint with Found. Found confirmed the transaction in the amount of $1,303.00 was a **** transaction that occurred on December 8, 2023. Found confirmed you submitted a dispute for this transaction. In investigating your submitted dispute, Found informed the Bank that you were disputing the **** transaction given the rental property you had made payment for was allegedly not advertised on ****s website as a shared space, and when you went to the physical property, you realized it was a shared space with 5 other individuals. As part of the dispute investigation, you shared your communications with **** with Found, including the attached:

  See *********************** ********* ******* Communications (1 of 2) Ticket #******.pdf 

  
  Found denied your submitted dispute on December 27, 2023, because it was determined the transaction was not fraudulent or unauthorized.  
  It is important to note that your account with Found is a business account, not a consumer account, and therefore not *********** ****************** Resolution requirements.  

  
  Thank you, 
  ************************;
  Compliance Officer 

   

  ************* * ***** ***** * ********* ** *****  *  ******************** 

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a house through a Realtor.. While at the closing, I stated I was going to get the interior repainted. The realtor said he could suggest someone, and would get back to me. Through emails (from his company account) he said he brought a painter over, who agreed to do the work for about $6,000. I asked how much of a down payment was needed, and he stated $4,000, to go into an account at your bank: Bank Name: Piermont Bank Account Type: Checking Routing #: ********* Account #: ************ I sent the money 18 December.The house was painted and after the work I contacted the painter to find how much more I owed. The painter informed me he never received any money. The realtor informed me that his emails had been manipulated and he had never sent any routing information to me. The ******************* informed me that the Realtor's emails had been subject of a sophisticated attack, and that information was added to the emails that was false, diverting money to Piermont fraudulently. I contacted the local police and my credit union. I understand that a ******** police force is looking into the case. I contacted Piermont bank both by phone and email to request the return of my money, sent on 18 December, from my account. Yet no banking representative has contacted me to inform me of their actions or the status of the issue. Since it was directed to a specific individual, I don't see how the wire could have been successfully completed without the bank confirming the recipient.

  Business Response

  Date: 01/08/2024

  ******* ** ****  *** ***** ****************      *** *** ********* ** ******** 
  Dear *************************************,  
  This letter is in response to your complaint submitted to the BBB received by Piermont Bank (Bank) on January 5, ****. In your complaint, you referenced a $4,000.00 wire you originated that was sent to a fraudulent account. The beneficiary account number you provided ************** to which the wire was sent is an account with Found. Found is a financial technology company, and through an existing partnership, Piermont Bank provides banking services to Founds business end-users. 
  The Bank investigated your complaint with Found. Found confirmed the account you sent the wire to was frozen on December 28, 2023 after the Bank received a wire return request for the $4,000.00 wire referenced in your complaint. Upon receipt of this wire return request, Found confirmed the funds were able to be returned. The Bank returned this wire to the financial institution from which the wire was originated on December 28, 2023. Any processing fees for wire origination will need to be discussed with the financial intuition from which the wire was originated. 
  Given the full amount of the wire was returned, the Bank considers this matter with Found and the Bank as resolved.  
  Best regards, 
  ************************;
  Compliance Officer 

  Customer Answer

  Date: 01/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/13/2023 my wife's savings account was cleaned out from our ************ Account and transferred to an account with **********************. The account used ended with the four digits **** and the Email used was ******************** None of the transactions were authorized. All accts with the credit union have been changed as well as email addresses.

  Business Response

  Date: 11/29/2023

  We are not able to identify the account based on the information you provided. In order for the Bank to better assist you, please provide a full account number, the name on the account as well as date and dollar amounts for the unauthorized transactions referenced.

• Initial Complaint

  Date:11/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank deposited:7/28/23-$50.00; 8/2/23; 8/16/23; 8/16/23; 10/24/23- $3,362.50. The money was sent from my ACH account electronically. The intended vendor who had an account did not receive any money. I have contacted piermont bank spoke with ****** and ******* with no assistance. My bank, **** of America tried to intervene, account and routing number provided. *** stated the funds should have gone in a general account instead my money was deposited in an account for found.com. I am cited for eviction due to the amount of rent not reaching correct vendor. ****** from piermont stated they have 15 accounts and unable to locate ***********. Found.com is a self employed tech company? Why place money there as opposed to a general fund easily extractable. My bank has opened a fraud case. ****** states banks have different practices. Yes, but all are mandated by fdic.I would like my money returned. I have o provided all info I have done the investigation. I Have no Idea who found.com and unsure why a bank would place money in an individual account not a general fund if all documentation from bank notes name, account number. This practice continued for 5 payments. This is fraud I would like my money as I am facing eviction for 5 months payments not received by my landlord **********.Thsnk you

  Business Response

  Date: 11/15/2023

  ******** *** **** **************************** ******************************* *********************************************************** *** *** ********* *********
  
  Dear *******************************,
  
  This letter is in response to your complaint submitted to the Better Business Bureau (BBB) received by Piermont Bank (****) on November 2, 2023. In your complaint, you referenced transactions originated from your account with **** of America that were transferred into an account with Found.
  
  Found is a financial technology company, and through an existing partnership, Piermont Bank provides banking services to Founds business end-users. The **** confirmed the funds from these transfers were deposited into an account with Found ending in -7604.
  
  The **** investigated your complaint with Found. Found confirmed it received a Letter of Intent (LOI) from **** of America on November 6, 2023 for the return of any remaining funds from these transfers. Found also informed the **** it issued a check for the remaining balance in the account on November 13, 2023 in response to the **** and that the account with Found was closed on November 13, 2023.
  
  Given these transactions were originated at **** of America, the **** recommends reaching out to **** of America with any further questions or concerns.
  
  Best regards,
  
  
  
  
  ***********************
  Compliance Officer
  
  

  Customer Answer

  Date: 11/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Venmo on my phone. At 1st I had no card bank or nothing connected to it. So around 4/4 2023 I added my bank information and my debit card. At that time that was it but all of a sudden on April 7th it was another card there didnt pay it no attention. I know I shouldve had $445 in my account. So today I sent $225 to be added into my account within the next 1-3 days. So now I dont have the other $201. I called the bank and tried to give them the last 4 digit to the card and was told it was nothing they can do since I dont have the whole account number. Its a scam and I need my money back because as soon as I get it back Im deleting Venmo completely.

  Business Response

  Date: 05/10/2023

  Hello ****************,
  
  Our team reached out to you on April 24, 2023, after receiving your inquiry to seek additional information so we can further investigate.  Based on the limited information provided, we were not able to identify you and we couldnt locate the record of the transaction either. Please contact our team to provide more information such as an account number or trace number. We are happy to assist and investigate this matter.
  
  Best regards,
  
  Piermont Bank