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Business Profile

Baseball Cards

The Topps Company Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baseball Cards.

Complaints

This profile includes complaints for The Topps Company Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Topps Company Inc. has 7 locations, listed below.

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    Customer Complaints Summary

    • 119 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/02/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to access my digital account on *** SLAM that I spent thousands of dollars on. I signed up via ******** when the app first launched and had always been using my ******** to sign ****** I am unable to access my account anymore using my ******** credentials and I have submitted a support ticket to Topps but no response.I am asking BBB to please help step in and help me regain access to my account.Thanks.

      Customer Answer

      Date: 04/02/2025

      Better Business Bureau:

      Sorry but I have sinced already received a response from the Topps Company and the matter has been resolved.

      Sincerely,

      **** ***



       

    • Initial Complaint

      Date:03/13/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: October 22, 2024 Amount of money: $295.39 Business committed to providing: Baseball card Issue: - When item was purchased, delivery date was listed as February 2025 - At some point, the order was removed from their website - When the order came back on their website, shipping was listed as Feb 12 - March 12 - March 12 has now passed and item still has not shipped - Called company and also did online chat on their website - **** times, company refused to cancel order - Company has already received payment from me I purchased the item based on the promise that they would deliver it by February 2025.They have adjusted the timeframe and then failed to deliver it on time again.All I want to do is to cancel my order and receive a refund.

    • Initial Complaint

      Date:02/11/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted to purchase a newly released product from ************************** upon it's release date of 2/7/25, which I was able to do successfully at a price of $109.99. Almost immediately after completing the order (************), I received a confirmation email from ************************** regarding that order that included an approximate shipping date. About 2 hours later, my order was canceled without my consent by Topps. I reached out to ************************** support and they did not know why my order was canceled and asked to await further communication. About 1 hour after being notified that my order was canceled I received an email apology from Topps which acknowledged there were 'unforeseen circumstances' that led them to cancel my order, included a $10 coupon code for **************************, and I was told to attempt to re-order the product again if it was available. When I went to re-order the same product as suggested by Topps, the price had been changed to $1,099.99 - a 10x increase over the originally listed price of $109.99. Although I did end up purchasing the product at the higher price due to my desire to own the product, the difference between what I originally paid ($128.19) and what I eventually paid ($1,174.46) was entirely due to something outside of my power as a buyer, and the responsibility should fall on Topps if any 'unforeseen circumstances' occur that are NOT out of their power as the business. It should be noted that prior to the release of this product at 9AM PST on 2/7/25, the retail price was not advertised anywhere to consumers to give them an idea of what the manufacturer's price would be.

      Customer Answer

      Date: 03/09/2025

      Better Business Bureau:

      At this time, I have NOT been contacted by The Topps Company Inc. regarding complaint ID ********.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:02/10/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Topps 2025 on Jan 14th. ***-ORDERED. People are receiving and ripping already. Here it is Feb 10th, with an official release of 12 Feb and my *** ORDER has not even shipped yet. This means the *** ORDER is more Topps BS. I won't have my pre-order when others do. I can walk into my LCS and BUY as many hobby boxes as I want. Topps is a disorganized, lying, over-promising, under-delivering W**** to money and it's greedy, unethical, cheating, parent company Fanatics. This is my second time ordering ANYTHING and you have screwed it up BOTH times. HORRIBLE CUSTOMER SERVICE. Since this is the 2nd time, I can now claim that I have been unfairly targeted and submit this complaint to the Attorney General.

    • Initial Complaint

      Date:02/07/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/7/25 Topps released the product "2024 Topps Dynasty Fourmula 1 Hobby Box" on their website for a price of ******. I purchased one item and my payment and order was confirmed through email. I then received an email that my order was cancelled due to "unforeseen circumstances". The circumstances were very clear, Topps had made an error in the price of the item and cancelled all the orders so they could re-release the item at a higher price. I was sent a 10 dollar off coupon and zero explanation. I tried with their customer service and got no where. I should be receiving the item I paid for.

      Customer Answer

      Date: 03/04/2025

      Better Business Bureau:

      At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID ********.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon opening 2017 Topps Triple Threads Baseball card box, I pulled a REDEMPTION card of 10 rookies autographs. Was a gold parallel, meaning there were only Five of that card produced. Card value at the time being pulled was ******* usd. They told me one of the 5 made mine was damaged and would have to be remade. So after waiting since fall of ******************************* a card of a random item player with a value of $500. The card I was waiting for was sold many times anywhere from ******* to *******. This was a total scam as it was potentially the biggest card in the product at the time. They promoted the product that year featuring said card. I dont want to file a small claims suit but other than this filing with BBB I dont know what else to do. I will not settle on them being able to send me a random card that is not even close to value as a replacement. They will not talk on the phone. Just stating 500$ is the value that they find for me. No chance this card has that low of a value based on the ones that were sold and the ones currently on ****.

    • Initial Complaint

      Date:01/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An order was placed for 2 boxes of 2024 Topps Shohei Ohtani baseball cards. Each box was guaranteed a hit meaning a special short print or numbered card. This hit included a possibility of relic, or autographed cards. The ONLY reason of purchase was a chance at these rare cards. The two boxes were received and did not contain any hits. This has been a very common issue in this particular product as can be seen across multiple forums online. The products were all sent back with a letter of recommendation requesting the same products as replacement or a full refund. The company sent back 2 replacement hits which are essentially worthless. I am once again requesting a full refund as this is an unacceptable solution. All product will be shipped back again

      Customer Answer

      Date: 02/22/2025

      Better Business Bureau:

      At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID ********.

      Sincerely,

      ***** ***

    • Initial Complaint

      Date:01/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got lucky buying a pack of Garbage Pail Kids or so I thought. I received a Garbage Pail Kids sketch card that said congratulations on the back of it in the tiniest of little print that I cannot even see with my reading glasses on I had to use my phone camera lens and zoom in on it I found that it said in very small print to go to ******** and enter the redemption code of six digits after I went to the ******** and tried to get a account registered because I'm not able to get to the redemption code area of that website until you create an account I jump through hoops for probably a good hour of going in circles trying to create account to no prevail then I was just looking for an email address so that I can talk to somebody about it I could not find one so I decided that I would just try to figure it out on my own and I did I got to the point where I was able to enter a code but it says that it wanted a 10-digit code I only have a six digit code I don't know what to do because I can't contact anyone else and it just keeps on sending me in circles but then when I looked at it it says that once the redemption code expires which I don't know how a redemption code on the back of a trading card could expire without an expiration date so I just got the card I just opened up the pack and I just found it so there's no way that I'm going to know that it has an expiration date besides the fact that it's not even written on it anywhere I just feel like it was something that they made difficult on purpose but maybe that's just me because I couldn't figure it out I wish that I could get some help that's all I'm asking and not be sent in Circles by a chat robot which I was directed to every single time that I tried to find help thank you.

    • Initial Complaint

      Date:01/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered ***** Judge and Ohtani baseball mvp cards from Topps. The 20 cards are all the same. They refused to accept a return. The cards are all in order and Topps refused to accept a return. All the cards are the same. Their description is deceptive, never jndicating they could be the same. I asked for a return of funds or even an exchange. They refused.

    • Initial Complaint

      Date:12/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/11/24 I purchased 6 boxes of Topps The Brooklyn Collection. The amount of $1289.94 was deducted from my account. ********************** did not generate an order or order number. I called and was informed that they did not have an order for 6 boxes. They where able to locate the order then I was told it was declined. When I informed them it was NOT declined I have the money missing out of my account I was told tough luck. I was the 35th person in que when I called. This was a topps sales platform problem. I am now out $1289.94 with no order. Now that is sold out they will not process the order even though they do have additional stock to pull from ( damage , missing during shipment and etc)

    The Topps Company Inc. is NOT a BBB Accredited Business.

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