Complaints

This profile includes complaints for Vigo Industries's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vigo Industries

  138 West 25th Street 3rd Floor New York, NY 10001-7405

• 

  Vigo Industries

  218 50th Street Brooklyn, NY 11220

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paint has chipped from black to gold to white. The button that switches the spray function doesnt work most of the time and gets stuck in-between settings. The stream makes a weird noise when this happens. The flow rate dropped to 10% of what it once was out of nowhere. For warranty issues they make you take a video of issues to send. They tell you you will have an answer in 24 hours. I had to call them back 3 days later to go through more troubleshooting steps only to have to wait for them to get back to me again, which did not happen for the second time. I had to contact them and was told that they would be sending me new parts and even provided tracking info. There is proof of this in the photos added to claim. The tracking info could not be found on their site like they stated. To be exact, their site said that it does not exist. I have to call back once more only to be told that the parts are no longer available. Ive been lied to by literally every person Ive talked to from this company and have wasted a considerable amount of time. At this point, I want a complete replacement or a refund.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vigo Industries is a manufacturer of Stainless Steel sinks and related products. They offer lifetime warranties on their products. We purchased our sink less than two years ago and it has extensive rust on it (photo's were provided to ****) which they call corrosion. I currently have 2 Elkay brand SS sinks over ten years old and no signs of rust/corrosion. They have been sent several E-mails and say no to replacement or cash compensation. "Just rub it with vinegar and water" is their response. It might disappear for a few days but the surface is permanently damaged and the rust will appear again and again over time. This product is defective, honor your warranty!

  Customer Answer

  Date: 06/14/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Vigo Industries regarding complaint ID ********.
  
  Sincerely,
  
  *****************************

  Dear ************, No Vigo has not contacted me regarding matter. The sink has permanent pitted marks from the rust. I don't understand why they won't honor warranty (maybe they have many complaints for the same issue and people won't purchase product. It is time to hold these companies feet to the fire when they in **** consumers with false advertising about their products/warranties and don't honor their words. There are other companies in the marketplace that have great products and will stand behind their words. The consumer is always taking a big chance when they purchase big ticket items that might fail. In this case what do I do it is a Farm House sink that has custom granite on and around it so there is thnere for life with permanent ugly destructive marks on. WHAT IS MY RECOURSE?

  *********************

  
  

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding the Vigo shower bath sliding door Model# ************** (***************** 56 to 60 in. W x 66 in. H Sliding Frameless Tub Door), purchased on 06/07/2022 from ********** for $1203.02. Just after a couple of months of use, the rollers for sliding the door started coming off. Once they got stuck between the rod and the glass door while my 7 yr old son was in the shower. He couldn't even open the door and was trapped for several minutes. I informed **** about the problem and they didn't do anything because I couldn't get the receipt from my contractor who installed the door. A few days back my son was sliding the door open to get inside the shower and glass door came off the sliding rod and fell inside the tub. The entire glass door shattered into thousands of tiny pieces splattering all over the bathroom. Several shreds hit my son's body and got lodged in the skin causes bleeding at several places. Fortunately, the door didn't fall on him, otherwise it would haven been a major disaster.I am requesting Vigo to refund the purchase price and installation cost (totaling $1750). However, they are insisting on only replacing the damaged parts of the door. This is completely unacceptable as I am not willing to re-install a product that has severe safety problems.

  Customer Answer

  Date: 08/28/2023

  At this time, I have been contacted directly by Vigo Industries regarding complaint ID ********, however my complaint has NOT been resolved because:

  Vigo Industries did not reach out to me regarding my complaint to BBB. I reached out directly to Vigo Industries and they refused to take responsibility for the safety issue with their product and providing a refund.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *****************

  Customer Answer

  Date: 09/30/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Vigo Industries regarding complaint ID ********.
  
  Sincerely,
  
  *****************
  

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vigo Industries offers a lifetime guaranty on its finishes. However its policy as others have said on BBB seems to be to drag out claims by asking piecemeal for pieces of information only to eventually come up with a reason to deny the claim.I first contacted customer service on the phone on February 22 this year about the defective chrome finish on a faucet and popup drain. The person in their call center in *************** asked for photos. I sent theses. They asked for more detailed photos. I sent these. Then they asked for receipts. I sent these. Then they asked for another photo. I sent this. Then they said the item was discontinued so they could not send the faucet or honor the warranty for that reason. They said they could send the popup drain top. However I found an equivalent faucet and drain on the website and sent this to them. Three weeks after I contacted them, they finally responded that the lifetime warranty on finishes advertised on their website and all their promotional materials was not in place until after I bought the items do they would not honor it. Their policy if dragging out the claim looking for excuses not to honor it suggests their warranty is not in good faith and completely bogus.Please help me!

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/5/2022 I purchased a vigo vessel sink faucet model #VG03024BN with a lifetime warranty which included the finish. Earlier this month I noticed a discoloration at the end of the sprout. I contacted customer service via phone & was asked to supply certain info via email, which I did on 10/25. At this point we have 14 emails going back/forth, including pics & a video. Each time I supplied the additional info they requested they asked for more. Today they offered a resolution which is impossible to do with this straight spout. They want me to hand a bag filled with *************** over the spout where it is damaged & soak it. The pic they sent to example how to do this is for a spout that curves over, so you can hang something on it. I feel they have just tried to wear me out as I am 78 yrs old & they know that in the hope I will just go away. As all of our correspondence is via email I cannot provide supporting docs with this form, please advise of an email address I can send these docs to....thank you

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two expensive Vigo3002 waterfall faucets for my master bathroom. One of the faucets has started to leak when i turn the water off, I contacted the Vigo team to get a replacement cartridge as I dont want to have to buy another expensive faucet when they told me it probably needs a new cartridge. I told them I am willing to pay for a new cartridge but they told me They do not have any. In the mean time I canot use my bathroom sink because of this. I have been getting a run around for the last few months. I want them to send me either a new cartridge or new faucets for my bathroom. I cant see how they can sell a product and not have repair parts for what they sell.I thank you for the help with this as it is very difacult to deal with these large companys .

  Customer Answer

  Date: 08/29/2022

  At this time, I have been contacted directly by Vigo Industries regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   

  They say they do not have the part to send me for my bathroom faucet. It has been months that I cant use the vigo faucet. I want them to send me a new faucet. I do not believe they sell the faucet and do not have the parts to repair there product. The issue has not been resolved.I have to sinks that have the vigo faucet . I want them to send me two replacement faucets.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***********************

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered VIGO's ****** Matte Black Pull-Down Spray Kitchen Faucet (Item #********)via Overstock and the order number is*********. I ordered this item for my kitchen remodeling of a newly-purchased house. The water pressure coming from this kitchen faucet has been very low comparing to other places in the house. I thought it was a plumbing issue and thus I hired a plumber to check, but he told me that the water pressure is fine and it might be a problem with the spray head or even the whole faucet. After that, I followed repair instructions provided by VIGO Product Support Representative and also hired another plumber to see if parts are done correctly. But the low water pressure issue persisted. VIGO's reply is to repetitively ask me to repair the faucet by sending me repair videos. It is ridiculous for requesting customer to do in the first place when it is a product defect issue to begin with, and not to mention I had to spend extra to hire plumber to rule out other issue just to find out it was the product issue. Thank you.