ComplaintsforThe Podcast Business News Network

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a package of 10 30-minute radio interviews with 2 2-week advertisement billboards from Podcast Business News Network at service cost of $5,000 in February, 2023. The dates of the interviews were pre-scheduled for every other Friday starting in March. It is currently August 4th, and I have not yet completed my 7th interview due to the 4th last-minute cancellation (meaning cancellation at the time of the interview) on the part of PBN. In our signed contract, PBN specifically has an inclusion that I would be billed $250 for cancelling 48 hours in advance per interview. It is clear that PBN representatives do not value my time nor my resources.I have streams of unanswered email threads in my history, with it taking an average of 3 emails or phone calls from to agitate a single response from a PBN representative. Neither of the billboards have been erected yet in either location, despite my multiple months of requests. The degree of unprofessionalism and hours wasted from unmet service deliverables and my project management of PBN to complete their contracted tasks is abhorent. I have reached out to executives at headquarters, whom have been unresponsive much like the managerial representatives. I have requested an early termination of contract with a refund only of the difference for services not provided thus far, which seems fair. The managerial staff stated that they will not offer a refund of the difference remaining on our service contract upon cancellation, despite PBNs impossibility to meet contractual responsibilities in a fair and reasonable standard.

  Business response

  08/14/2023

  Subject: Rebuttal to Complaint #***** - Refund Request for Podcast Business News Network Services
  
  Dear ***************************************,
  
  We appreciate your feedback and concerns regarding the services provided by Podcast Business News Network (PBN). We understand the frustration caused by the delays and communication issues you have encountered during your engagement with us. Please allow us to address your concerns and provide a comprehensive response to the points you've raised.
  
  Firstly, we sincerely apologize for any inconvenience caused by the cancellations of scheduled interviews. We acknowledge the importance of adhering to agreed-upon schedules and we regret any disruptions this may have caused to your plans. We are actively reviewing our internal processes to ensure that such cancellations are minimized in the future and that you receive the quality service you expect.
  
  Regarding the cancellation policy stipulated in our contract, we acknowledge that it applies to both parties equally. We apologize if any miscommunication or discrepancies in the application of this policy have occurred. We will review our internal communication procedures to ensure consistency in enforcing this policy moving forward.
  
  We deeply regret the communication delays you have experienced when trying to reach our representatives. We are committed to addressing this issue promptly. We have initiated a review of our communication protocols to ensure that clients receive timely and comprehensive responses to their inquiries.
  
  We understand your frustration with the delay in erecting the billboards as part of the advertising package. We apologize for the oversight and assure you that we are working diligently to rectify this situation as quickly as possible.
  
  In regards to your request for an early termination of the contract with a refund for services not yet provided, we want to assure you that we take your concerns seriously. Our team is currently investigating the circumstances surrounding your contract and will reach out to you directly to discuss the best resolution that aligns with both parties' interests.
  
  Your feedback is invaluable to us, and we are committed to addressing your concerns in a fair and reasonable manner. Please rest assured that we are taking immediate action to improve our services and address the issues you've highlighted.
  
  Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work towards resolving these issues.
  
  Sincerely,
  
  *****************************
  Customer *********************************************************************** **********************
  
  

  Customer response

  08/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved:

  I can appreciate the apologies that you have provided on behalf of the unprofessionalism of PBN representatives. However, in no way did your response provide any measurable, scalable, observable solution to any of the problems that I have been persistently mitigating since I signed this contract in February, 2023. In addition to the billable hours lost due to extremely last-minute cancellations, which PBN is not offering to reimburse me for, my finite time and energy has been expended being a project manager for services that I have contracted a PBN to manage.

  Your response provides no tangible solutions outside of vague, non-specific promises to do better, which is what I have been receiving from PBN representatives for the last many months. I provided a fair, reasonable solution in my initial complaint which was to reimburse me for the difference of any unmet services of the current contract. Whatever PBN has not actually provided me thus far would be reimbursed financially and the contract voided so that we may end this working relationship and I may redirect my energy and attention to my clients who deserve it most. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************************
  
  
  
  
   
  

  Customer response

  10/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Good Day,

   

  The offered resolution has not been provided after that timeframe has passed. I waited for the complainant to follow-through with promised amendments in the last exchange. I have included an attachment of my last correspondence with PBN representatives, to which I have yet to receive any response via email or phone from them. 

   

  This BBB complaint remains unresolved due to the companies continued lack of follow through on promises of service completion. 

   

  Case Reference ID # ********

   

  Thank you,

   

  ***************************************

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************************
  
  
  
  
   
  

  Business response

  10/20/2023

  Dear ********************,
  
  
  Thank you for reaching out. We sincerely apologize for the inconvenience you may have experienced. We have thoroughly reviewed your case reference ID #********. Our team has made multiple attempts to contact you via phone and email to address your concerns and finalize the amendments, but unfortunately, we have not received any response from your end.
  

  We value your partnership with The Podcast Business News Network, and we are committed to resolving this matter promptly. We want to assure you that we are more than willing to reschedule any remaining podcasts or redo and adjust any prior podcasts or other deliverables you have completed. Your satisfaction is our top priority.
  
  In light of the situation, we understand your frustration, and we are here to make it right. We kindly request you to respond to this message or reach out to us at your earliest convenience. We are flexible and ready to accommodate your schedule for the necessary revisions.
  
  Please note that, as per our policy, we are unable to provide refunds. However, we are more than happy to offer you company credit that can be utilized for future podcasts. We appreciate your understanding in this matter.
  
  Once again, we apologize for the delay and any inconvenience this may have caused. We look forward to your response and the opportunity to resolve this issue to your satisfaction.
  
  
  Best regards,
  
  The Podcast Business News Network

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was approached by this company to be on a quick 5 minute podcast. After the scheduled time I was then called by the "producer" saying I was great and people were calling in to ask questions. She offered me a podcast series with billboard and advertising. They sent me what they were offering and how much it would cost. I responded with a few questions and they called within 30-minutes. She sent me a Docusign which I did not sign and another woman named ****** then asked for my card info and encouraged me to sign the form. I told her I needed time to review the agreement and she said that was fine. When I checked my emails the next day I saw they had charged my card. I never signed anything. I have emailed twice requesting they refund my card with no response.

  Business response

  05/10/2023

  Hello ***********************

  We are so sorry to hear that you feel your interaction with The Podcast Business News Network was anything other than a positive one. With that being said the particulars of the purchase you made were very clearly laid out to you by both your sales associate and our compliance officer ******* Compliance actually takes your credit card information for the sale and confirms via recorded phone conversation that you are A-  indeed who you say you are B- that you authorize the credit card charge C- That you understand the terms of the sale ( refunds are not obtainable ).The docusign contract is then sent to your provided and confirmed email address with all your pertinent personal info you provided ie correct spelling of your name and your current up to date billing address + the particulars of your purchase. Only then was your card charged. We can also see that you viewed the entire docusign. Unfortunately due to the immediate outlay of funds our company incurs at the time of sale there are no refunds offered. This is something that was explained to you by our compliance officer prior to the salle and also from the docusign contract that you viewed. Although we are unable to offer a refund we can waive any rescheduling fees for your podcasts. We would also like to offer a free billboard advertisement for your company in ************* I hope that this resolves your complaint. Have a wonderful afternoon. 

  The Team at PBN Podcasts 

  Customer response

  05/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# 19853547, and have determined that my complaint has NOT been resolved because:
  Just because you "view" an agreement doesn't put you in contract.  It isn't until you sign the agreement that everything is finalized.  There was no signed agreement.  If you were recording the conversation then you heard me say, I want to review this first.  I do not want anything from your company. I want a refund.
  
   
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  
  
  Sincerely,
  *** ********

  Business response

  05/23/2023

  Hello *** ********
  We are so sorry that you are unsatisfied with our initial response and available course of action. I am happy to inform you that I have been authorized to offer you an additional (3) podcasts + podcast promotion and a Social Media Lead Generation Campaign for your business. This is all in addition to the package you have already purchased. With a combined value of well over $3,000.00 USD we sincerely hope you are now satisfied with this outcome. We will have our "Booking Team" reach out to you for the podcast scheduling and our "Social Media Team" reach out to you for the campaign particulars. Thank you for being a valued client.  

• Initial Complaint

  03/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  12-02-21 Entered into the upper offer agreement of 5 podcast shows with *********************** and a digital billboard located by the stadium overlooking I-75 in downtown *******. (Photo provided that was sent to me identifying the location is attached.) At that time *************************** was in direct communication with me. There was never an issue in getting in touch with her. She used the same email that I was getting on all of my emails except for she was actually signing them now. Payments were made and shows were aired. On 12-03-21 I provided PBNN with photos for the digital billboard. I was told that payment had to be made in full before they would even start on it. On 03-01-22 payment was made in full. My last show was aired on 03-10-22. Other than communication on the day we aired the last show, all communication between *************************** and me stopped, whether by email or phone on 03-01-22. I continued to use the same email address I have always used and now I did not receive a response. To this day I have yet to receive a response. Also, the phone number I had for ******************* was no longer in existence. When I would call and leave messages, she was always busy saying she would call me back. Sometimes they would put other people on the phone and act like she wasn't there. I even spoke to someone at some point about the billboard, them saying that there was a problem with the proof and always had an excuse. Ultimately, I completely lost contact with them in June. They no longer answer my calls, return my messages, answer my web contact requests, and so on. And when When I do call the receptionist has no information on who is in charge and who I can speak to. I found out the reason for that. Both of their locations are virtual locations. PBNN is not even in *************. The offices are allowed to receive mail at that address, forwarding it to them directly. I am attaching a bunch of documents for your review. I do have the emails if you need me to forward them to you.

  Business response

  03/24/2023

  Hello ******************;

   

  Please accept my apologies that you feel anything but complete and utter support from our admin department. That being said your billboard proof is and has been awaiting your approval. As you have been advised many times in the past your approval is a requirement of any billboard advertisement to go live. If needed I can have the ******* design team reach out to you. We can also schedule a call and get this all worked out to your liking. Please let us know how to proceed as client satisfaction is extremely important to us. Have a wonderful afternoon. We look forward to hearing from you.  

  Customer response

  03/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  

  This is ONLY ACCEPTABLE IF THEY CONTACT ME WITHIN SEVEN BUSINESS DAYS AT MY EMAIL ADDRESS AND PHONE NUMBER THEY HAVE. BOTH MUST BE USED IN ORDER TO SATISFY THIS COMPLAINT. I have on many occasions tried to contact them in all formats and never received a response. They have never tried to contact me. It is imperative that they must contact me within seven business days for this to get resolved as it has been an ongoing situation that is well past the time allotted. If not, further action must be taken. Thank you

  
  Sincerely,
  
  *****************
  
  
  
   
  

  
  

• Initial Complaint

  07/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I fell for this stupid scam. I got the 5 minute interview with a call back telling me how so many people loved my podcast and then offered me 7 more podcasts for $1,500. That transaction happened on Jun 27, 2022 and they charged me $3,500. I have already let the company know that I'm happy to walk away from the $1,500 but I want my $2,000 back. Honestly, I want a full refund because this company is a scam. I am trying to upload my receipt but am unable to do so as it won't upload it.

  Business response

  07/27/2022

   

  Hello *****

  We have provided your signed Docusigh Invoice clearly stating price and services agreed to. Initialed where it is clearly laid out that refunds are not obtainable. We have also provided pictures of your podcast distribution.There are more but the BBB has limits to the number of attachments. You can clearly see Apple Podcasts is one of the distribution points. I mention that because I just saw an email where you incorrectly state that your podcast has not been distributed to Apple. And it clearly has been.You have agreed to paid and been given all that you have been agreeable to up until this point. Please stop incorrectly representing the events of the purchase , invoice and deliverables. This is not only an extremely dishonest thing to do it is actually not legal and considered slander. We have tons of glowing reviews from happy clients and a very big online presence with our podcast distribution.  

• Initial Complaint

  07/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They charged me for an undefined service. They charged my credit card but never provided a scope of work, a contract outlining my responsibilities and theirs. I have not received any service for the $5000 they collected. I have never signed a contract but when I asked my credit to oppose the charged, PODCAST BUSINESS NEWS GROUP provided a fake contract that I never signed. I have repeatedly asked them to provide me with a copy of this alleged contract that I signed. they have NEVER responded. They refused to refund me. This is plain fraud.

  Business response

  07/25/2022

  Hello **** ************************************************************** are extremely sorry that you are in anyway unhappy with you interaction with us. That being said your invoice states exactly the services you have agreed to and paid for. That service was/is an in person interview to be filmed at our ** location. All travel and lodging + a car to and from the airport is included in the invoiced price. You have not received the agreed upon service(s) because you refuse to commit to a ************* to make the trip and actually complete the interview. You are welcome to do that at anytime by contacting the booking department. 

   

  Customer response

  07/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] this is not event about the service.  this is about a contract I never signed.  The contract does not state anything, it's blank because it was fabricated.  I NEVER signed the contract, I never even seen it.  If you say I do, Can you provide the Docusign verifiable inforamation my lawyer asked for? Why haven't you provided me with a copy of the contract you pretend I signed? I asked many times. can you provide a copy of the contract here and the docusign proof? 
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business response

  05/29/2023

  Hello *********
  
  Again We are sorry that you have not received the outcome you had hoped for. As stated you are very welcome to at anytime complete the services paid for up until this point. Please contact the office for any additional assistance with rescheduling. 

  Customer response

  06/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  To whom it may concern:
  
   
  
  I have received a message that this complaint has been closed. The issue has not been resolved. The company refused the reimburse me for a service they billed me $5000 and never performed.
  
  Can you please reopen the case or should I reopen the complaint?
  
  Thank you for your assistance.
  
  
  d.
  ********************************** *** *************************************** ************** *** *** ******* 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

• Initial Complaint

  06/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am reporting the theft of money owed from Studio 3 Podcast Business News Network located at ******************************************. I am seeking help with conducting fair business and receiving a refund owed. On the 7th of March, I was promised a refund of $700.00 to be issued on April 15th, 2022 as per *************************. The refund was not issued. PBN not only is complying with unfair and immoral business practices by lying but I also was ignored when requesting help with an inquiry regarding my refund. After explaining via email that I would contact the police, ***** responded. I received an email from *************************** as a receipt explaining that a refund would be issued on May 17th, 2022. I filed a police report on June 3rd, 2022 reporting PBN. I have not received a refund and have not heard back from the network. It is almost as if this network is looking to inflict harm and they need the money more than I. I am an up-and-coming new business owner who works selflessly to serve and help people in need. Unlike PBN who seems driven by revenge and greed. PBN is not a network that wants to help new business owners but rather, they are about capitalism. Each representative at PBN has a different explanation of refund dates and I am requesting that they be more transparent as I see several other complaints on BBB regarding this topic issue. Please assist in providing my refund owed upon receipt. Thank you.

  Business response

  07/07/2022

   

  Hello ** ********************************** would like to start out by saying we are sorry that you feel you have been treated unfairly. With that being said, unfortunately, it seems that you are grossly misrepresenting the situation. I have included your completed DocuSign clearly showing that you wholeheartedly agreed to the services being offered and the price being paid. In fact, the monies paid were a downpayment on a larger package of $3,500.00 of which you still owe $2,800.00. Please do not resort to lies as it is damaging not only to your character but to our business.

  Customer response

  07/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I will not respond in any way other than by providing the documentation you provided via email that promises a refund with your representative and business' signature/ stamp.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  07/12/2022

  Hello ***** 

   

  As it states in the invoice you electronically signed there are no refunds. You acknowledged that fact by initialing and signing that document/invoice.You are able at anytime to finish your podcasts. Please contact the booking department to schedule a time and host.

• Initial Complaint

  06/12/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  A Business was scammed Lost $6,000.00 I was contacted by PBN with a chance to market my business with their Pod Cast shows. This is very scripted I could tell but like they say, if it sounds too good to be true it is. Bottom line, I signed a contract that gave me 10x30 minute shows to be placed on Spotify, iHeart and XM radio as well as three others. I was to receive a billboard in times square along with a kiosk. They were going to tape four on my shows to place on local TV in ********, total was $6000, which I have a signed contract and receipt. So far, I have done one show and all smoke and mirrors and excuses after that. This started a month ago and they are running from me now, I am going to seek a lawyer and *** for breach of contract and notify the ** of New York. They are for real a scam, a very good one. Report them if they call.They have recently moved to Long Island and changed the name to **** *** *****. They changed their number as well. They are obviously feeling the heat and running to stay ahead of all the complaints. I have given you all of their information so you can find them and hopefully investigate their scam. I want my $6000 back for breach of contract.The following people are part of the scam.Rich the owner ***********************- The interviewer ***************************- Sales person

  Customer response

  07/07/2022

  Better Business Bureau: Simple, here are the three contracts I paid for totaling $6000. They put me off, gave me the run-around about not having the billboard as well as kiosk up. They kept moving the scheduled time up to a later date.

  Make sure you know they have moved to "**** *** *****" same company and same business. They are hiding from all of you. Here is their new name **** *** ***** Podcast on Apple, they are hiding under Apple ID. I wonder if Apple knows what they are doing. Time to find out either you or I need to contact them and expose their scam. I have already contacted an attorney; they should be hearing from them next week. I will not stop or go away. Please help report these people. 

  ************************************************************************

  Phone: **************

  phone: **************

  phone: **************
  
  At this time, I have not been contacted by Podcast Business News Group regarding complaint ID ********.
  
  Sincerely,
  
  ***********************

  
  

  Business response

  07/11/2022

  Hello ** *************************** always strive for the highest level of customer satisfaction with all of our clients both big and small. As you can see from the thousands of satisfied clients we have provided our services. Unfortunately you have resorted to telling untruths in an attempt to get your desired outcome which is a refund. I will be including several signed docusign invoices from your file clearly stating that there are no refunds. We make this very clear and even go so far as to have you initial that stipulation on the invoice.Due to the nature of our business once a commitment has been made by a client slots of time are reserved and payments are made to secure those spots or services. The monetary outlay on our part is immediate. Please accept our sincerest apologies if this in not the outcome you had hoped for. 

  Business response

  07/12/2022

   

  Hello ***

   

  Podcasts require work on the part of the client. They also require a certain flexibility in times as well as choice in hosts. When we attempted to reschedule some of your shows we were met with reluctance and hesitation on your part. A billboard in times square takes several weeks to design + plan and get approval for said design by the billboard owners. As Times square is a huge well known and extremely prestigious hotspot for advertisement. What you purchased was a very high level strategic marketing/branding plan that you ultimately refused to follow thru on and complete. You are welcome to complete your podcasts + billboard at any time. We are very sorry if this is not your desired outcome.   
  

  Customer response

  07/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  If they agree to fulfill the contract and everything is completed, I will get my moneys worth. I would love to get all of these things done, it would help promote my business, which I intended in the first place. 
  
   
  
  

• Initial Complaint

  02/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I am continually being contacted by The Podcast Business News Network. Phone number they use is ************. They always say it is not a sales call but a 5 minute interview which they then will try to upsell you hundreds to thousands of dollars. So, it is in fact a sales call. I have been asked repeatedly over the last 3 years to be removed from their call list. They state that they do not have a do not call list. They have supposedly given my number to team leads and account managers to share so I will not be called. "This is the best we can do" is their response.

  Business response

  03/01/2022

  Your name , phone number & email have all been flagged in our internal system as "do not contact". I hope that this has resolved your issue. Please feel free to contact us directly if you have any other questions , comments or concerns. Have a wonderful day..

  Customer response

  03/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  11/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company contacted me earlier this year to discuss mental health. I did one free episode and paid for 5 more. I was called to do a bigger promotion and paid ****, in two separate installments. I was never contacted to do the video even after they charged my card without my authorization. The producer, or so she says, *************************** was beyond rude and would aggressively try to make me pay her the money. Even when I explained that I had a family emergency. Her direct response was I dont care we have a business to run. She the. Proceeded to tell me to shut up and I was going to listen to her. I emailed a few times after the unauthorized charge with no response. I got the run around for weeks to get my money back. I finally called corporate and still no response. I was told they are in a meeting. I finally speak to. *************************** on 10/21/21 and he proceeds to say we are ready to shoot the video. I told him I dont want to do business with a company like this and I want a refund. It is now 11/8/21 and no refund has been issued. When I reach out they tell me it takes **** business days for a credit card refund. I started this process in July and it is now November and I have no video or my $**** back. I have attached a copy of my payments.

  Business response

  11/22/2021

  Let me start off by saying that we are truly sorry to hear that you had anything other than a wonderful experience with PBN Podcasts. That being said we have been having serious issues related to covid exposure plaguing our office for months now. This has resulted in the majority of our employees working from home and some not being able to work at all. This has been a very real and very scary issue for us for some time now.Unfortunately both our response times and general efficiency in doing business has been greatly affected. Please accept our heartfelt apologies if this has in any way inconvenienced you in the slightest. Please forward me your contact information so that i may get your refund properly processed. Have a beautiful day and stay safe. 

  Customer response

  11/22/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I have provided my contact information to several of your team members at corporate. I called today and the nice lady shaded that my calls have been received with no response.  I have spoken to *************************** who shared that my refund was already issued in November 1st.  At this point I would like this refund expedited. Im not sure what other contact information you need from me. You have my name and phone number. Please advise what additional information you need.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

  Business response

  01/27/2022

  If you could please provide us with some sort of proof for the portion of monies that was not returned. Then I am confident we can sort this out to your satisfaction. 

  Customer response

  01/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  No one from your office has responded to me this entire time.  You only respond to these BBB emails.  We could have had this resolved in October but I kept getting the run-around.  I went to the bank and they were able to supply a letter showing that I only got $1500.  They were only able to get $1500 because the first deposit was past the 90 days.  I would like to get this resolved immediately.

   

  *****

  
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  ***** ****
  
  
  
  
   
  

• Initial Complaint

  09/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/29/2021 I was offered a service from PBN. They charged my credit card $2,500. On 6/30/2021, I decided I did not want to move forward with this service. I called PBN to stop the transaction. I never signed the contract. I emailed and called often. Finally getting an email response on 7/14/2021, that I should receive my refund "within 7-10 business days." I did not receive my refund and continued to call and email. I received another email on 8/12/2021 that I will receive my refund "within 7-10 business days." I did not receive my refund and continued to call and email. on 9/13/21, I talked with a employee who promised me that I would receive my refund by 9/17/21. I did not receive a refund. I have called every day. I have left messages. I am told they are now being charged every time I leave a message at the call center. It's now 9/30/21, I do not have my refund, no one is calling me with an explanation and no one is available when I call.

  Business response

  11/01/2021

  We are so sorry that you are having difficulty getting your refund properly processed. The last thing we want is an unhappy client. Unfortunately due to a widespread covid infection in our office's , all of our employees are currently working remotely. As you can image that makes doing business extremely challenging and much less efficient. Please send all of your contact info to ************************ and i will get you taken care of properly. My apologies for any inconvenience this might have caused you.

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