Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 15, **** I signed up for 2 online courses through the Institute for Integrative Nutrition totaling $821.14 ($845.25 after payment plan). Upon enrollment as I began to start my courses, I noticed that none of my content(pdf's, etc.) would load on their learning website. I did my due diligence to solve this issue on my own to no avail. The following day on February 16, **** I reached out to support and the admissions team regarding the issue. I've continued reaching out daily with no response or resolution. I've also called and left voicemails regarding the issue and asking for a refund as I'm not able to do my coursework. As their policy states, if you withdraw within 5 days of enrolling, you will receive a 100% refund. That time has now come and gone without a response from the company. I'm now reaching out to you in hopes of resolving the issue and receiving a refund(cancelling my enrollment and my payment plan). I'm not sure what else to do at this point. Thank you so much.

  Customer Answer

  Date: 02/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered for their online education certification program in January but decided to withdraw due to finances. I made a request to withdraw a week later and requested full refund. Its been three weeks and no reply. *** emailed four times and tried calling but it goes to voicemail. I believe this company is a fraud and does not comply with their return policy.

  

  Business Response

  Date: 02/22/2024

  Please accept this as Institute for Integrative Nutrition (IINs) response to the Complaint filed by ********************* (BBB No. ********). 
  
  ********************* enrolled in IINs Health Coach Training Program (HCTP) on January 18, ****, at which time she accepted IINs agreements, including an Enrollment Agreement which set forth the Cancellation and Refund Policy. Per the Cancellation and Refund Policy terms: The school shall make the appropriate refund within thirty days of the date the school is able to determine that a student has withdrawn or has been terminated from a program.

  
  ********************* decided to officially withdraw from the program on January 30, ****.  According to IIN's Cancellation and Refund Policy, the finance team processed a full refund on February 8, ****, which falls within the required timeframe as per the policy.

  
  Despite IIN's efforts to resolve the dispute with *********************, including attempting to contact her multiple times, she has not responded. IIN has fulfilled our obligation under the Cancellation and Refund Policy by issuing the refund within the stipulated timeframe.

  
  If ********************* wishes to further discuss the matter or has any remaining concerns, direct contact information has been provided for her to engage with IIN in resolving the dispute.

  Customer Answer

  Date: 02/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:11/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting to obtain the material/pdfs of the course i have taken or a full refund of my money.The Institute will not allow me to obtain my material i paid in completion of this course.

  Customer Answer

  Date: 11/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for IIN back in 09/2021. I signed up for this school bc I wanted education in Nutrition as this school advertises itself providing. When I started my classes I quickly realized that this was not a school at all but rather a bunch of outdated recorded videos about random topics and to my surprise nutrition being almost non existent in the education. I was misled. This is a marketing business and not an actual school. I was seldom taught about nutrition as I was advised IIN would provide, but rather learned about counseling people in their personal affairs in which I have zero knowledge, training, or credentials to do such a thing. Nor, have I wanted to become a therapist or counselor. I wanted to learn about nutrition and help people in that aspect of their lives. The focus of these classes are not based in nutrition and not safe for IIN to be sending people without a degree in psychology out into the world coaching people on their personal affairs, which is not what our clients want. This could be a liability for us as health coaches. This school did not provide me an education in what it promised and what is in the name of the school Nutrition. There are no teachers to speak to for mentoring/questions, you basically self teach yourself materials and watch pre-recorded videos with dated content. The school pushes marketing and sales of other courses down your throat non-stop, offering courses in all of the areas you thought you would be studying under your course you already purchased. I believe this school is a scam and a fraud. I cannot put use to my cert. I just finished paying my tuition off and had previously purchased IIN Biz membership for social media.The integration stopped working. I tried canceling multiple times in which I was told to contact support each time. Then radio silence for months. Finally, I was told I would receive a refund and after going back and forth trying to receive it, it is still not in my bank as promised.

  

  Business Response

  Date: 11/20/2023

  Please accept this as Institute for Integrative Nutritions (IIN) response to the Complaint filed by ************************************* (BBB No. ********). 
  
  ************************************* enrolled in IINs Health Coach Training Program (HCTP) on July 29, 2021, at which time she accepted IINs agreements, including an Enrollment Agreement approved by the ************** ********************* which set forth *** ********** payment obligations to IIN. ********************** participated in the entire program, met the graduation requirements of the program, and successfully graduated from the program, thus owing full tuition for the program. While IIN is deeply disappointed with *** ********** refusal to honor her contractual commitments,IIN continues to work to resolve this dispute with **********************. In that regard, IIN has attempted to contact **********************, but ********************** has not responded.

  Customer Answer

  Date: 11/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have paid my tuition in FULL. There is not a single dollar owed. I was charged $199 each month and paid every month. I have provided proof from my IIN account showing zero dollar balance in my initial filing. I have paid my tuition in full. There is nothing owed by me. I have no idea why they are saying I havent complied with my contract. I one hundred percent have paid in full and received my certificate. Another way this company is being deceiving.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************************
  
  
  
  
   
  

  

  Business Response

  Date: 12/11/2023

  Please accept this as Institute for Integrative Nutritions (IIN) response to the follow up Complaint filed by ************************************* (BBB No. ********). 
  
  IIN continues to communicate with ********************** to address and clarify any remaining misunderstandings related to her account. The initial request made by ********************** has been successfully resolved.

• Initial Complaint

  Date:09/01/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for IIN's health coach training program in July of 2020. I completed the program excited to be able to move forward and work in the health/wellness field - as I had been encouraged throughout the program that the certificate provided by the program would be meaningful and allow me to build a business as a health coach. Upon completing the program, I applied to several jobs as a health coach - using my certificate from IIN as part of my qualifications. I had several potential employers say that they had never heard of IIN or the health coach training program and that the certificate held little to no value as a training program for health coaching. In addition to that, they make it virtually impossible to get in touch with anyone to cancel your account. The way they go about enrollment and financing is quite predatory as well - offering significant 'scholarships' without informing you that you have to pay interest on the amount and that interest totals almost as much as the scholarships. I was only told about the scholarship - not the interest when I enrolled. When I learned about the interest, I figured it would be a worthwhile investment so I did not complain. I was wrong. This 'institute' is most certainly a business rather than a place of learning. The material is worthless and the financing practices are predatory at worst and extremely misleading at best. Would never, ever recommend.

  Customer Answer

  Date: 09/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 8, 2023 An order was placed at the campus store via online. July 8, 2023 Order **** was confirmed via email. July 10, 2023 the amount of $53.34 was taken from my account to pay for the order. That is the last I heard from the campus store. No tracking, no updates, and despite my repeated requests for information on an order already paid for on July 10, July 11, July 18, and a call July 19 and a final email this morning. Since they do mot have anyone to respond to customers/students I would like a refund

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - I paid $199 tuition deposit to Institute for Integrative Nutrition (IIN) on 06/08/2019 for The ****** Coach Training Program - I paid $3996 remaining tuition (net cost after ~$1.5k discount from Sahara Rose) to IIN on 07/08/2019 for The ****** Coach Training Program - I enrolled in The ****** Coach Training Program under the false advertising that the course would certify me as a health coach with the latest education on dietary theories and integrative nutrition, provide me with coaching training and allow me to earn income as a health coach. After completing the course on 07/07/2020, I saw there was no training on how to coach (e.g. real time feedback on practice coaching sessions) aside from unsupportive documents that lead to confusion about how to conduct coaching sessions while staying within scope of practice. Additionally, the information on nutrition/dietary theory was outdated from 2015 and available for free online. Last, the certification promised doesn't allow me to practice as a ************** of ****** and Wellness Coaching (*****) certified coach, which I was under the impression I would be able to do post program completion. To be qualified to sit for the ***** exam and get certified, I am now expected to pay an additional $1000+ for another IIN course, the Coaching Intensive Practicum 2.0. This was not made clear upon enrolling and is a completely unethical business practice. The Coaching Intensive Practicum 2.0 provides actual coaching support and training which I was promised I would receive in The ****** Coach Training Program I completed. Therefore, I was provided with no real value promised, and unable to earn a living off of the certification I received (which IIN marketing indicated I would be able to do).- I reached out to IIN on 05/09/2023 and 05/12/2023 to receive a refund on the $4195 tuition I paid. I have received no solution or response as of 05/15/2023 aside from an automated system reply that they will try to get back to me soon.

  Customer Answer

  Date: 06/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, via email to me personally at ******************** and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:04/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IIN reached me several times by email advertising a nutrition course: after several emails they started advertising significant discount to push harder their campaign. The discount was so attractive I decided to ask more and agreed to have a chat by phone with them. The price advertised of the course was **** $, which I could decide to pay monthly or over a year. They also stated that if I signed up immediately over the phone I would get a more significant discount pushing me further to agree. I signed up by phone and later on only got emails around the course but never anything about the tuition fees. I then realised today that I am still charged despite the year has passed and I asked for more information and they say I still need to pay 3748$ and i have to pay until June ****. This amount was never agreed by me as it was never said over the phone nor by email.The issue with dishonest and pushy business techniques is that they harm vulnerable customers like me I cannot pay the amount they are asking for. The adverts are misleading and pushy. I need help.

  

  Business Response

  Date: 05/03/2023

  Please accept this as Institute for Integrative Nutritions (IIN) response to the Complaint filed by ************************** (BBB No. ********). 
  
  ************************** enrolled in IINs Health Coach Training Program (HCTP) on February 18, 2022, at which time she accepted IINs agreements, including an Enrollment Agreement approved by the ************** ********************* which set forth *** ********************* payment obligations to IIN. *** *********** participated in the entire program, met the graduation requirements of the program, and successfully graduated from the program, thus owing full tuition for the program. While IIN is deeply disappointed with *** ********************* refusal to honor her contractual commitments, IIN continues to work to resolve this dispute with *** ************** that regard, IIN has attempted to contact *** *********** on multiple occasions, but *** *********** has not responded.

  Customer Answer

  Date: 05/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/27/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in IIN program in 2020, and soon after starting the program, I found out that I was misled by false promises made by this organization. I am highly dissatisfied with the program. It is very old videos that teach well-known public information regarding health and wellness, and teach absolutely nothing about coaching. I haven't gotten through even half of the program. Upon enrollment on the phone, I was told by sales rep that I will have an option to receive a refund whether I am dissatisfied with the program. The same stated on the agreement. I called IIN and expressed my dissatisfaction. They removed my credit card from file, stopped charging me, and promised the issue will be resolved. Now I've received an email from collection agency, claiming that I owe 4300$.

  Customer Answer

  Date: 03/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **********************
  
  
  
   
  
  

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined IIN in May 2020 with an automatic payment schedule. I have been successfully and accurately billed until 14 Jan 2023, where my payment method was declined. I was informed through email that this was declined and would need action on my end; so I decided to check my payment method and all the information was accurate. My current primary method is still accurate, my billing address and card information are all up to date. However, the payment was still declined due to invalid authentication values. I attempted to add a new payment method, however this was also declined to the same reason of invalid authentication values. There was an option to defer my payment, but there was a fee, which can not be collected due to the invalid payment method on my account. I would like to resolve this by having the verification setting on their page checked and my bill payments adjusted to reflect the on time payment accordingly.

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. IIN will be handling this directly.
  
  Sincerely,
  
  *********************