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ComplaintsforTrilogy Education Services
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Complaint Details
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Initial Complaint
02/09/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I planned on attending a Coding boot camp at the *******************************. I found out that the program is actually run by a 3rd party company and not through the actual university after paying a $1000 deposit. I simply wanted my deposit back and move on but am told that it is against Trilogy's policy to refund a $1000 deposit. I not only provided ample notification to cancel the boot camp but I called and provided a written request.There has been zero work on their part and I have not attended any live classes that require man hours. I am not sure why it is necessary to keep a $1000 deposit for simply canceling my attendance at their boot camp?Customer response
02/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
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Customer Complaints Summary
13 total complaints in the last 3 years.
0 complaints closed in the last 12 months.