Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9, 2023, I purchased online a 2022 Porsche 911 from LuxSport Motor Group, *********, **.The dealership collected $2459.59 for ******** sales tax and $295.00 for ******** plates, title and registration fees. I subsequently paid all Colorado fees directly to the Colorado DMV when I registered the car. After several emails and phone calls to LuxSport (***********************, President), I did receive a $2459.59 check dated 8/02/2023 from LuxSport for the CO sales tax. After numerous calls, emails, letters, even a certified letter, I cannot get LuxSport to refund the $295.00, nor can I get them to give me a reason for not paying the refund.

  Customer Answer

  Date: 10/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave *********************** owner of Luxsport a deposit for a Car. **** his Assistant told me that everything on the car would be fix including a crack on the windshield before sale of the car. On 7/22, I purchased the car from *****. Before leaving the lot I notice that the crack was still on the Windshield. After a discussion between **** and ******************** told me to take the car, get a quote for the windshield then send the quote over that they would cover the cost of the repairs. ***** also informed me that they will be mailing me the spare key to the car. I went to Safelite to get a quote. They told me the windshield could not get fixed but rather needed a replacement. I informed **** that I would send a quote for a replacement. Once I sent the quote, **** said he will speak to ***** and see if they can find a cheaper quote elsewhere. I spoke to ***** on the phone and he refused to pay for the repairs and asked me to go through the insurance. My windshield still has not been replaced, it is ***** responsibility to replace it since he sold me the car under the impression that it will be fixed. Additionally, I have not received the spare key. I asked multiple times about it and ***** lied saying they were sent. Finally he told me they had found a key but that he didnt know if it was mine and that I needed to go get it. I asked him to mail me the key as he promised, he said no. 3 days later I go to pick up the key and find the location was closed down. ***** lied and said they were closed for the day, meanwhile **** said the location was closed down and they were working from home. Then, ***** told me that he will purchase a new key, cover the cost of programming it and mail it. The key never came and **** stopped responding, so I put a negative yelp review. ***** try to extort me by telling me he will only send me my key once I bring down the review and retaliated by contacting my employer as well as publicly exposing my full name and the place I live.