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Business Profile

Clothing

Diesel USA Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for Diesel USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Diesel USA Corp. has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a necklace online from the Diesel store on December 2, priced at $73. When my package arrived, it contained only the box and full packagingbut no necklace. Its clear this wasnt theft, but rather a mistake made by the staff. I contacted their customer service, but they havent responded promptly. All Im asking for is a refund.

      Business Response

      Date: 12/18/2024

      We apologize for the delay in contacting the customer back regarding the empty package they received, we have had a very high volume of contacts since BF/CM. We got in touch with our store before responding to try and get to the bottom of what happened with the package. Customer contacted us on 12/4/24 - on 12/6/24 we responded just asking for pictures of what was received for our records before providing the refund for this package. Since the initial contact from the customer we have full refunded for the missing item to their original form of payment on 12/16/24.

    • Initial Complaint

      Date:11/13/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a online order ********** It has 2 package shipped by *** ****************** ****************** I am in ****** but the package delivered to ** So i have to contact them and they never answer the call I have to email and they said they will check with *** then never reply my message what a customer service ever

      Business Response

      Date: 12/12/2023

      To Whom it May ********************** am working with my *** rep. and their fraud team as they have so far confirmed that the packages were scanned for delivery in their intended location and then somehow the labels were reused and sent to SC. I have been pushing the *** team to get me more information on how and why this occurred as it is completely unprecedented from our side. We apologize for the delay in helping on this as we are confused as well by how this would occur. We are working to rectify the situation for the customer and our company. We have responded to the customer from the customer service level and just are awaiting more information before reaching out again for this issue. 

      Best,

      *************************

       

    • Initial Complaint

      Date:03/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I received the black nappa Disel shoulder bag as a Christmas gift from my dad (something I wanted for a long time) and 1.5 months later, the handbag began to peel and fall apart. I sent Diesel photos of the bag and explained to them I just got the bag and it seems defective. They told me all they can offer me is 20% off my next purchase. There was no explanation as to WHY they did not want to replace the bag. Now, these are $500+ handbags which isn't cheap. I contacted via phone, email, and even contacted the nearest Diesel store (40+ miles away) for help and the store said they were unable to replace the handbag as it was not purchased in store. This is a prestigious brand that is owned by the same business as Valentino and Prada and I can assure you those brands care more about keeping their clients/customers happy and not just about the $$$. I did not want a refund, but a replacement for the bag. Please help me! They also refuse to share their headquarters info, so I may speak to someone higher up because they should not be robbing people like this and getting away with it.

      Customer Answer

      Date: 04/22/2023

      Better Business Bureau:

      At this time, I have not been contacted by Diesel USA Corp. regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:02/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to follow up on my order ********** which I placed during the Black Friday sale. Unfortunately, I never received my package, and despite multiple attempts to reach out to your customer service team, I have yet to receive a resolution to this issue. As a result of the extended wait time and lack of assistance from your customer service team, I no longer need or want the product I ordered. The order was intended as a gift, and this whole experience has been extremely frustrating and unhelpful. I kindly request your assistance in processing a refund for my order. I have already spent an unreasonable amount of time trying to resolve this issue, and I would like to bring it to a close as soon as possible

    • Initial Complaint

      Date:11/16/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dont want to exchange shoes that I bought. I paid $200 for shoes, but the shoes run VERY large (abnormally large), so i just want to exchange them for a smaller size. When i called, theyre closed. When i email, they refuse. All i want is the same shoes in size 7 womens, and i will return the size 7.5. Thats all.

      Customer Answer

      Date: 12/16/2022

      Better Business Bureau:

      At this time, I have not been contacted by Diesel USA Corp. regarding complaint ID ********.

      Sincerely,

      *******************

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I purchased a 50 ml bottle of Diesel Fuel for Life Cologne. The bottle content is disguised by a material wrapping with a zipper. I recently opened up the zipper and the contents of the bottle was exposed; the cologne was absolutely murky, with debrisfloating in the bottle. I contacted diesel and a representative, ****, directed me to send pictures of the cologne to their email address. I did explain to the representative that the cologne was purchased at a ***** ****, and i unfortunatelydo not have a receipt. I was informed that they will consider this to provide me a resolution. Today, I received an email from *** stating that because the cologne was not purchased from their online store so they cannot help me. I talked to the supervisor, ******* (who refused to provide her last name, or the first initial of last name, or even full Diesel company name) that they basically take no responsibility as to the quality of their product, and that I must contact ***** ****. This is absolutely ludicrous to me because ***** **** would tell me to contact the manufacturer, which I did. Please see attached photos.

      Customer Answer

      Date: 10/10/2022

      Better Business Bureau:

      At this time, I have not been contacted by Diesel USA Corp. regarding complaint ID ********.

      Sincerely,
      ****** *******

    • Initial Complaint

      Date:08/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed this order on July 7th and the item was delivered to me a few days ago. The size didn't fit me and I am trying to return the shoe. I tried to return it online and also went to a local store which is 50 miles away from my house but unable to return it. I was told that the item is in final sale now and there are no returns on this, however, when I placed the order the item wasn't in the final sale. I contacted customer care multiple times and they were not able to provide any resolution. They just keep telling the shows are now on final sale.

    Diesel USA Corp. is NOT a BBB Accredited Business.

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