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Business Profile

Clothing

Dolce Vita

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes on 10/24/24 and paid for expedited shipping. Nothing was shipped last week, so I contacted the seller on 10/26/24 and was hung up on. Then I called and chatted online saying to go ahead and cancel the order since it would obviously not arrive from ********** in time for this weekend's court wedding. I was told I would get an email confirmation of the cancelation request and to wait to see if the warehouse would honor my request. On 10/28/24 I received no communication from the seller. Today I called and a customer service representative told me I now need to wait 72 hours and keep calling "because [he] has no updates for me." Furthermore, the shoes have not been shipped for me even to return them to sender. This is a mess and I paid for nothing. I want my money back so I can shop somewhere else.

    Customer Answer

    Date: 10/31/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I will never order from the again.

    Sincerely,

    ******** *****



     

  • Initial Complaint

    Date:07/21/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order DV#******* on May 31st 2023, totaling $734.08. I received no shipment email until it arrived unbeknownst on my doorstep on June 6th. Upon opening it arrived in awful condition. No cushioning, and the boxes inside were open and wet. Not sure if it was fabric rot or something but nothing inside was salvageable. I immediately called and live chatted several representatives on the issue to see if they could do a replacement or refund if I sent back the defective shoes. They would not let me do either, and refused to generate me a free return label.When requesting for a refund and exchange for the defective merchandise, I was denied. They gave no reason other than it was a bulk order of the same shoes with the same size. That is incorrect as each shoe was a different size. They did not let me send back the shoes, so I am stuck with waterlogged shoes I have no interest in using. As seen in my attachments I asked for them send me the **** to which they responded no. I adore their shoes but I am requesting at least store credit or reshipment for the order. I am out $734.08 with no resolution and broken shoes in my basement.

    Business Response

    Date: 07/21/2023

    Hello,

    The refund was issued to the original method of payment at the end of June

    Thank you,

    Dolce Vita team

    Customer Answer

    Date: 07/24/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    I had to file a dispute with Paypal to deal with this. They will make you dispute before they help you, BBB report regardless. Overall a bad experience 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************




     

  • Initial Complaint

    Date:06/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/7/2023, order ******* was placed for $931.34. The policy on that date, as it is still today, for returns, is attached:We gladly accept returns of UNWORN merchandise within 30 days of delivery except clearance items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment. You may obtain a return authorization using the RETURN CENTER * Return or exchange in person with HAPPY RETURNS: Bring the item(s) you wish to return to a HAPPY RETURNS ********** location near you. No receipt, return label or shipping box necessary! You just provide your email address or order number and your refund will be initiated immediately. You can go directly to a location or START YOUR RETURN online for an even faster in person experience. Shipping charges are not refundable. Refunds are always issued to the original method of payment.On 6/16 the order was delivered. On 6/17 I wanted to make a return of some of the items and it said to contact ***************** **************** gives some response about how due to a new policy, "large" orders are final sale. Nowhere on the website does it say this nor does it say how many items or what amount is a large order -- they are straight up refusing to accept return on eligible items and I do not know why. This is bad business to make up policies and reasons just so customers can't make returns. I'm not even trying to return the whole order, just some items, but they would rather be slimy and force me to keep it just so they can steal the sales.I am well within the 30 days from delivery (in fact I am ONE day from delivery) and I am not interested in making a return on the one final sale item I have -- I am keeping that. Everything else is eligible for return and they are simply refusing it.

  • Initial Complaint

    Date:05/19/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order ****** (containing Loral - Ivory Leather Booties and ***** ****** **** ******** on Sunday May 15th at 10:30am. The website states that orders placed before 1pm will be fulfilled the next business day. Its has been 3, almost 4 business days and my order has not been fulfilled. And I paid for 2-day shipping (website states orders placed on Sunday before 1pm with 2-day shipping will arrive the following Wednesday) so my order could arrive quicker. I have spoken with 3 different customer service representatives. One on Tuesday May 17th and 2 on Wednesday May18th and they all gave me the same answer; we are experiencing delays. Nothing really more. Almost as if they didnt care to try to help. Even as going as far to say my order could even be cancelled. Even though both of the items on the website are in stock. I just want an answer and for my order to be shipped. I paid too much money to not have more answers or even my order. They need to put more effort into caring for the customers and if they are experiencing delays, there needs to be a disclaimer on the website. Rather than customers finding out about a so call delay because they havent gotten any updates on their order and having to contact customer support, where they get no answers. This needs to be escalated and I expect to receive my order SOON.

    Customer Answer

    Date: 05/19/2022

    Better Business Bureau:

    In reference to complaint ID ********, the matter has been resolved and my items have been shipped.

    Sincerely,

    *************************



     

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