ComplaintsforHunter-Boot USA
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This companys customer service is awful. They have sent me 2 orders incorrectly (a different size than I ordered). I have been waiting 3 weeks for my correct order. I have had to call multiple times to get refunded for shipping fees for these returns. I have had to expedite this order. The company has offered nothing for me for the inconvenience. I am requesting the $23 expedited shipping charge so i can finally get my product.Customer response
05/06/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding Hunter-Boot USA has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*********************Initial Complaint
03/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I made an order of $206.04 on the website of Hunter Boots under ORDER HB-****** on February 11, 2024. I received an email from Hunter Boots on February 19, 2024 that my order has been delivered. However, this was not true, as *** had sent the item back to the sender after attempting to deliver while I was not home. On ***, it indicates that the sender must claim the package. I have reached out to Hunter Boots customer service on Feburary *********************************************************************************************************************************** At this point, because it has past the timeframe that I needed the item, I do not want the order anymore and I would like a refund. Hunter customer service has not gotten back to me yet and still continues to send me email reminders to "review" the items that I have never received.Initial Complaint
12/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Clothing item (boots) still within warranty started to fall apart. Reached out to the company to notify them. The first response was immediate, and they asked for photos of the issue. I sent photos and have yet to hear back. It has now been about a month and I have attempted to reach out to them with no success.Initial Complaint
10/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased boots directly from Hunter Boots online and have a receipt. The boots cracked at less than 12 months and Hunter has a "warranty" for 24 months but they will not honor the warranty and stooped responding to my complaint after I send the requested information. SInitial Complaint
10/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order placed: Monday, November 28, 2022 WOMEN'S ORIGINAL *************** 1$111.31 WOMEN'S ORIGINAL TALL RAIN BOOTS x 1$185.51 DELIVERY OPTION: GROUND SHIPPING (3-7 BUSINESS DAYS)FREE TOTAL (INCLUDING VAT):$296.82 The above order was fulfilled by Hunter Boots. The company gives a 2 year warranty on their products. Both boots have multiple holes since August. Since September, I have called numerous times and sent several emails to be told each time that someone would email me today or within 24 hours. Today I wa told someone would reply in 5-7 business days from my last ticket which was entered on Wed. Oct. 18th. I fail to understand why this is not as simple as either sending photos and them shipping new boots or being told to return the boots to a store for a new pair.Customer response
11/19/2023
At this time, I have been contacted directly by Hunter-Boot USA regarding complaint ID ********, however my complaint has NOT been resolved because:
They asked for photos which I provided on 10/29 and I have not heard from them since. I asked for a full refund since they are unable to efficiently honor their 2 year warranty on the boots. I do not wish to do business with them further.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Initial Complaint
10/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have emailed Hunter Boots several times about my gently worn rain boots which cracked at the toe and are no longer waterproof. They have not responded. I would like an identical pair as a free replacement or my money back. I expected a reputable company like Hunters to sell a better product.Customer response
10/31/2023
At this time, I have been contacted directly by Hunter-Boot USA regarding complaint ID ********, however my complaint has NOT been resolved because:
Hunter says they are now owned by ********************* and they are absolving themselves of this issue with my defective boots. There is nothing left to do, Hunter/********************* will never get my business again.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Initial Complaint
07/18/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased 3 pairs of childrens boots on May 29, 2**3. I tried the boots on my children and needed to exchanged each pair for a larger size. I followed the exchange instructions, I emailed and received confirmation that my return was in process on June 2, 2**3. It is now July 17, 2**3 and I have sent 3 emails and have had no response. I have not received any communication with hunter boots regarding my exchange. I have not received the requested exchange. I have also not received a refund (I was thinking maybe if the sizes weee no longer available, I would receive a refund). There has been absolutely no response from hunter boots. There is other way I can see to contact the company. I wish for the boots to be sent to me, or I expect a full refund from the company.***************************** Order number #**********Initial Complaint
06/26/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased a pair of boots but decided to exchange them upon receiving them, because the color was much lighter than what was pictured. I received an email confirming they had received my return and it had been processed. It also mentioned the exhange item would be shipped within 3-7 days. This was 18 days ago, I havent had any follow-up. I have tried reaching out to them by email, but never heard back. Their website is not working for over a month. I dont know if Ill ever receive my boots or my money back.Customer response
07/21/2023
Better Business Bureau:
At this time, I have not been contacted by Hunter-Boot USA regarding complaint ID ********.
Sincerely,
*********************************Initial Complaint
06/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 5/31/23 I went to the *** store to return my boots to Hunter. I have attached proof that they received the item at the warehouse and accepted the return. I had these boots and never took them out of the box. While I was waiting on them I found a better pair elsewhere, so these boots are unworn. On 06/05/23 ****** accepted my return. It is 6/22/23 and I still have no refund. I have proof of numerous emails to them, all go unresolved, except one. I got one email back that said on 06/01/23 Hunter boots was sold, and they were starting their transition to this other company. In the meantime they have no phone number that works, and they don't respond to emails. I want my refund! They now have their brand new boots back, and my money.Customer response
07/17/2023
Better Business Bureau:
At this time, I have not been contacted by Hunter-Boot USA regarding complaint ID ********. I have continued to try and make contact but they have not responded still. Hunter Boots phone numbers are still not working, their email still kicks back an auto robot response, and their website message system goes nowhere.
Sincerely,
*******************Initial Complaint
06/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I sent in the item back because they promised me an exchange. Ive sent them countless of emails regarding the current status. No response. I tracked the returned item and it was received Thursday the 15th. Still waiting on exchange for order # ***********Customer response
07/15/2023
Better Business Bureau:
At this time, I have not been contacted by Hunter-Boot USA regarding complaint ID ********.
Sincerely,
****** *************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
44 total complaints in the last 3 years.
8 complaints closed in the last 12 months.