ComplaintsforHunter-Boot USA

• Initial Complaint

  03/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a pair of boots at Nordstrom Rack less than two months ago. The pull tag on the back came off the second time I wore them, but I liked them so I just used a shoehorn to put them on. Then the lining started peeling away, so I contacted their warranty team. Who said I had to go to *********** The problem? Im in ******, and Nordstroms is liquidating and leaving the country. But I dutifully called them, and they told me I had to contact *************Who told me to contact ***********So you can see the warranty h*** I have entered. My two month old Hunter boots look like 15 year old junk boots, and they will not honour their warranty, despite the fact that through no fault of my own Im unable to contact their authorized stockist.

  Customer response

  04/23/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Hunter-Boot USA has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *************************

• Initial Complaint

  03/24/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I returned an order and it was delivered back to their warehouse in September 2022. It is now MARCH 22, 2023 and I STILL have NOT received money back. I have contacted MULTIPLE times with NO RESULT! They kept saying they're still "investigating" it. Not sure what they're investigating. The item is RETURNED and RECEIVED but they aren't willing to refund the money. The last time I spoke to a rep was in December 2022 and they said the "manager" will refund the money out of courtesy but to this day, still no refund. At this point, it's no longer about the money. It's the principle. I will file for Small Court Claim. I know I'm not the only one based on all the complaints I read on here.Advise: DO NOT PURCHASE HUNTER BOOTS ONLINE UNLESS YOU KNOW YOU WILL KEEP THE ****** You will never get your money back.Thank you!

  Customer response

  04/20/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Hunter-Boot USA regarding complaint ID ********.
  
  Sincerely,
  
  ***** *******
  

• Initial Complaint

  03/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  1/14 Order#**-******* placed 1/23 Received and tried them on at home for a few minutes and decided to return the large black one 1/26 *** tracking number#*****************1 1/31 Delivered to ****************** Connected with them about my refund amount $130.35. They repliedit takes up to 14 days to be processed.2/23 They refused my return because the boots were identified in a worn condition.-The fact is I did only try on at home so I can't accept it and I can't understandany unresalablesituation with theboots. They're in normal condition, just like we try on shoes in physical stores, it's impossible there's no dust or any trace of use after trying them on. It's unreasonable to identify them in an unresalablecondition only after the customers try them on.-The photo they provided only shows the sole part of the boots, notthe whole bottom. If they were really in a worncondition not trying on only, the whole bottom should probably be dirtier and have more obvious scuffs and marks.-I didn't expect I haveto check the bottoms and even take photos to prove I onlytried them on at home. If their standards of unresalable condition are strict,should they put an instruction to remind the customers to try on the boots on the dustless floor, check and clean carefully before returning? Especially for the black color boots I ordered, which are very obvious after attaching the dust and withtraces of normal use.-After more than their standard process timeline since their warehouse received my return, could I doubt reasonably the photo they provided is not the boots I returned back and they were caused in their warehouse? Especially I connected with them on 2/13 and they didn't mention or tell me there were problems.-Please check the photos of the pink boots. I haven't worn them and only tried them on at home too. The sole part is the same as the black one I returned back to them. It's impossible that there's no dust or trace of use after normally trying it on.

• Initial Complaint

  02/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a pair of Mens Original Short Boot Order#********** Size 11 in Navy from Hunters Boot on 1/20/2**3 for $174.00 The boots unfortunately did not fit so I put in to exchange for a size 12 and used the prepaid shipping label included in the box. *** unfortunately did not provide a receipt as it was a drop-off when I dropped off the box on 1/30/2**3. I have been waiting to receive an exchange with no success and have reached out multiple times and no one can provide an update on my exchange. I requested to speak with a supervisor and have not been contacted by anyone. This is extremely disappointing as these boots are not cheap and no one can provide an update.

• Initial Complaint

  02/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I purchased a pair of boots from Hunter Tracking number ****************** When I received the boots theyre to big . I ask for a exchange . I sent the item back with *** ..I spoke with *** they told me the package was lost in transit right ..So I opened a claim with *** ..Now when I contact Hunter they tell me they have the package ??..So now Im confused .. they telling me that the boots was damaged. And it My fault .. To my knowledge if *** cant track package thats show item was buried under somewhere or something.. cuz at first they couldnt *********** all of a sudden they have it .. I asked for a exchange they still said no ..heres my *** claim number ***********

• Initial Complaint

  02/07/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Hello,I received a $****** E gift card from my daughter on 02.06.22. 01.21.23: Placed an order, I cancelled due to the order listing my daughters mailing address. 01.21.23: Placed a new order.01.23.23: Received cancellation email from Hunter Boot, with no additional information 01.27.23: Contacted customer services via ******** was advised to "allow 3 - 5 working days from Monday before attempting again."02.02.23: Attempted to place another order. Message Unfortunately we were unable to process your transaction-please check your details and try again or contact our customer service *************: Contacted customer services/confirmed gift card balance at ******. Advised to try placing the order with a different browser.02.05.23: Attempted to place an order with the gift card on two different browsers & keep getting the same message- Unfortunately we were unable to process your transaction-please check your details and try again or contact our customer service team.Hunter calls centers are still closed due to the pandemic, and unable to place an order over the phone. Chatting with a rep is not resolving the problem.Please issue a refund check back to my daughter, ********************************* Her address is *******************************************************************

• Initial Complaint

  02/07/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Made a purchase of Hunter boots December 13, 2**2 in the amount $101.31 order number # **********. I received the boots and did not fit, so filed for an exchange on the same day December 17, 2**2. I sent the boots back on December 19, 2**2 through *** here inFresno, CA.Hunter Boots claims they received a different item, (pregnancy pants) instead of the boots. I am 100% sure I sent back the Hunter boots and nothing else. I contacted Hunter Boots for a refund sense it had been about three weeks and had not yet received the exchange. ****** told me to contact *** Store where I returned the boots. I contacted *** several times as well and have not been able to resolve anything. Both Hunter Boots and *** have completely failed to contact meet and follow up. I very disappointed in both companies and how they will not take ownership of their mistakes. In good will, all I wanted was to get an exchange so that I can have the boots fit me properly. Now I'm seeking a refund sense neither company will help me.

  Customer response

  03/03/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Hunter-Boot USA regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  02/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My husband purchased a pair of boots for me as a Christmas present. I opened the boots on Christmas day, tried them on in the house only and realized that on the inside of one of the boots was poking/stabbing my foot. The other side did not do that, so I told my husband to return the boots. These were ordered from ******** online website, so in order to return them you need to contact customer service. The only way you can reach them is by chat or send an inquiry via their website to which they reply to your email address. We successfully shipped the boots back to which we received no contact from hunter within ***** days of them receiving the boots. After several emails with Hunter they are determining that our claim of manufacturer defect is in fact just an inappropriate size matter and that the boots have been worn (which we never denied), even though they state on their website that boots have a 2 year manufacturer warranty. I have never seen another company deny a manufacturer defect like this, and from the online reviews I've read we are not the only ones with this experience. I believe Hunter Boots not only intentionally limits its contact resources but also limits its explanation of warranty coverage to deceive and rob customers of their money. I've attached the email thread, we also received a phone call from ****** (claiming to be from management) she was sending the claim to the warranty department and said she would call ** on Monday with their response. We received an email today stating they would not cover this under the warranty and would be sending the boots back to **. We've been tossed around to so many different representatives at this point I'm not sure what other departments we've been in contact with as it's a different person responding via email each time. There are ref# in the email if needed when contacting the company.

  Customer response

  03/02/2023

  At this time, I have been contacted directly by Hunter-Boot USA regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   

  The business has reached out to us but unfortunately is not willing to work with **. Theyve shipped the product back to ** stating there is no manufacturer defect. So we arent sure what to do at this point since theyve sent the defective product back to ** 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *************************

• Initial Complaint

  02/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I bought rainbows from the website and they ripped as soon as I tried them on. I am assuming this was a manufacturing issue. I contacted ****** and they refuse to honor their warranty.

• Initial Complaint

  02/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 11/17/2**2, I bought 2 snow boots (#**-2126730) as X-mas gifts. Return label was created on 11/17 at 11:30pm (before actual shipment label). Return label tracking-******************(4.9 lbs). On 11/18 actual shipment label is created at 7pm, tracking-******************(10.9 lb.). ****** had no way of knowing how many boots I might return - arbitrarily chose a weight for the prepaid label, different from actual shipment weight.On 1/7/2**3 I returned both pairs of boots (indicated on return slip that both pairs were too big for my gf) using prepaid label. Package was dropped off at *** store ****, where it was weighed as required, and gave me a receipt indicating a 12lb. package. Return is then received by ****** on 1/13 at 11:52am. On 1/23, ****** sent me a refund notice but only for 1 pair of boots. I immediately inquired about the other pair. They said "give it 14 days from receipt of package as items can be scanned at different times" so I waited. On 1/28 I then reached out again since no refund notice had been received. Today my issue was referred to their "internal team" who said "With this information being provided we regret to inform you that we are unable to assist you further with this matter." Tried chatting in, they just keep referring back to label weight which again, was randomly put on the prepaid label. At this point, ****** has $182.74 of mine that needs to be refunded. I am giving them the opportunity to correct this in good faith. The other complaints on this website seem to show a clear pattern of behavior for improperly handling returns and I can only imagine the vast number of people who have been victim to this scheme. Without a refund, I can only assume the entire internal and/or warehouse team knows about the discrepancy between shipment labels and return labels and is "in on the take" either from Hunter itself or its customers. Either way, it needs to be addressed because it looks dangerously close to defrauding their customers.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩