ComplaintsforIconix Brand Group Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company's PONY sweatpants has horrible pockets. Anything I put both pockets fall out when sitting down! I almost lost my car keys because of this! Terrible!Customer response
07/19/2024
Better Business Bureau:
At this time, I have not been contacted by Iconix Brand Group Inc. regarding complaint ID ********.
Sincerely,
***************************Initial Complaint
03/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought an Pajamas and I was Charged 5 times I sent an Email to ***************** support they said I was never Charged but the Money is Still missing from my Checking Account I have not been refunded/ Credited yet.Initial Complaint
01/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We are getting inundated with messages from a variety of e-mail addresses advertising products (1) in which we have no interest whatsoever (2) all apparently originating from the above address (3) with the potential of sending messages from an infinite number of e-mail addresses (4) response from calling the telephone number above includes recorded messages from Danskin employees, from which I have not gotten a return call, all of which is (5) very annoyingCustomer response
01/28/2024
Better Business Bureau:
At this time, I have not been contacted by Iconix Brand Group Inc. regarding complaint ID ********.
Sincerely,
*********************************Customer response
03/06/2024
At this time, I have been contacted directly by Iconix Brand Group Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:
re: Complaint #******** Dear Sir/Madam, Iconix Brand Group Inc. has recommenced their campaign to inundate our email with product ads and offers. Please make them stop. Thank you.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* *********
Initial Complaint
11/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Dear *** BBB,On 9/8/2023 I placed an order (********* to ****************** (*****************), owned by Iconix Brand Group Inc., for the purchase of 4 items (jacket, hat, T-shirt and shoes) intended as gifts totaling $425.54. I placed the order on the **** web site using my credit card. Soon after, the $425.54 charge appeared on my credit card bill and I paid in full. A few weeks later three of the four items (jacket, T-shirt, hat) arrived. Late October I emailed **** by webmail and on their web site on the status of the shoes thinking shoes sometimes are delayed b/c they need to be constructed. 10/30/2023 an email reply surprisingly said:"...this order came up as fraud for us and so we have reached out to the credit card issuing company and on their approval of the charge we will then ship the remainder of the order." I showed them that the order total was $425.54 and attached a screen shot of the $425.54 charge on my credit card (which I paid immediately in full). To me this delay of sending the shoes ($115 of the total) makes no sense. It is now over two months since the order was placed. I would like to ask BBB assitance in contacting the company to send the shoes asap (preferred) or refund the $115 +/- tax and shipping. Thank you.Customer response
12/04/2023
Better Business Bureau:
At this time, I have not been contacted by Iconix Brand Group Inc. regarding complaint ID ********.I called **************** and also explained that ****************** said they only sent the 3 items and held the $115 shoes because **** said it was a fraud order. The **** representative said they could not see a report of fraud. **** issued to me an approval code (see my new attachments). I was instructed to send it to **** and **** should call **** if they had any questions. **** did say I paid in full and the full amount was paid to the merchant (****).
I sent the approval code to them by their web site communications AND by separate email on November 29, 2023, but so far no no reply. It appears they MIGHT be intending to just keep (steal) the $115+ tax and shipping, but this is speculation on my part since it has only been 4 days+ since I sent the attached information to **** from my chat with ****.
Not sure if Iconix/**** International subsidiary is playing some sort of game. Regardless, this is no way to run a business. Again, I don't know what to do. Why they sent the jacket, T-shirt and cap, but are holding the shoes hostage makes no sense. Not sure why they are refusing to reply to me or the BBB.
Sincerely,
***********************Initial Complaint
04/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased two matching pieces of London fog luggage in 2021 and have used only 2-3 times at most. The retractable handle on my carry on did not lock in place the whole trip this past March while traveling to ****** and back. Both these pieces stayed with me at all times so they were not abused by airline handlers. I had a most difficult time as the handle on carry on did not stay locked in place which made it impossible to be able to attach the accompanying smaller matching luggage (which was supposed to be used together and pulled along as one piece)I have tried numerous numbers for this warranty claim and not one number allows me to stated anything. I am constantly cut off from doing so. I received an email from ****** fog general customer service person who said she could not help with warranty claims but emailed me where. Guess ****** one available to talk to and they too cut me off from leaving any messages. No big surprise there. I did send an email to the so called email address and never got a reply. Also not a surprise at this point. I have sent along all that along with my receipt etc Obviously this is a faulty piece of luggage which is supposedly covered by warranty but it appears they dont want to even hear about it. I would like this situation handled in anyway which will give me a proper working set of luggage or a refund if they cant do that.Customer response
04/29/2023
Better Business Bureau:
At this time, I have not been contacted by Iconix Brand Group Inc. regarding complaint ID ********.
Sincerely,
*****************************Initial Complaint
01/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
09/03/2022 Purchase date Amount $109.99 They received my email and requested more photos, which I sent.Then they never responded to me again.Here is my original correspondence ********************* ******************************************************************** London Fog Vintage Collection 28" Expandable Hardside Spinner Style #************ Navy &Tan striping This was my first time using this bag.After taking bag out of trunk and placing it on the ground, I noticed one of the wheels didn't roll. After inspecting the bottom of the bag I saw the wheel well had caved in. I'm attaching photos with this email.The bag was dry rotted on the bottom Thank you for your attention to this matter ********************* Here is the email reply address **************** Leisure ****************** ********************************** 9:00am 4:00pm Monday Friday ESTCustomer response
02/09/2023
Better Business Bureau:
At this time, I have not been contacted by Iconix Brand Group Inc. regarding complaint ID ********.
Sincerely,
*********************Initial Complaint
12/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I was miss lead, and I never received the itemInitial Complaint
03/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My husband bought it at Burlington and they rip easy. They are a size 12 and they are the high top shoes for men. They cost $50.00 dollars for the sneakers. My husband wants his money back. We were homeless for 3 weeks. He wants it handled and they should go through you guys. We are recovering from covid and I'm on oxygen. We are a disabled couple and we are on social security disability. Resolution, he wants his money back because they get big holes in the fabric. Thank you.Initial Complaint
03/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Company lied about 2 day shipping. Never provided update to order. Its been 6 days. I cannot cancel the order for a refund. They offer returns but I need to product to send back, but I dont have it. Customer service is non existent.Customer response
04/30/2022
Better Business Bureau:
At this time, I have not been contacted by Iconix Brand Group Inc. regarding complaint ID ********.
Sincerely,
*****************Initial Complaint
11/10/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered an item from the vendor , specifically a pair of wedding shoes. My shoes were NEVER delivered. I did overnight shipping and stayed home ALL DAY. The delivery courier was *** **. Not only did the shoes NEVER get delivered , *** ** didnt even stop by my home. I was getting married a few days after the scheduled delivery so I made it a point to stay home and wait for my shoes. After they never came I contacted the vendor multiple times. Out of the 28 times ( yes I counted ) I contacted them, they responded to me three times. Each time avoiding the fact that I was telling them I never received my product. Not only that but I sent them my wedding pictures so I could show them the shoes I wore, so they knew I really didnt get them. To this day no one has resolved my issue . My wedding was July 29th. I usually dont complain but this is ridiculous , I spend $70.00 on over night shipping and $320 on shoes , to just be ignored , money stolen , and product not delivered. The shoes I ordered were a very light satin pink with stones all over . I attached a picture of me walking down the the aisle , looking perfect , minus my shoes.Customer response
12/22/2021
Better Business Bureau:
At this time, I have not been contacted by Iconix Brand Group Inc. regarding complaint ID ********. I have to this day continuously tried to contact them and they ignore me
Sincerely,
****** ******
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Customer Complaints Summary
16 total complaints in the last 3 years.
6 complaints closed in the last 12 months.