We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clothing

Intermix

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for Intermix's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Intermix has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Intermix

      1440 Broadway Fl 5 New York, NY 10018-2385

    • Intermix

      841 W Armitage Ave Chicago, IL 60614-4328

    • Intermix

      40 East Delaware Place Chicago, IL 60611

    Customer Complaints Summary

    • 51 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint regarding my inability to use $300 worth of gift cards to Intermix due to the companys restructuring in March 2023. The predecessor company failed to provide any notice to gift card holders that such a restructuring would take place, nor did it inform customers that gift cards or store credit would no longer be honored following this change.I received these gift cards in January 2023 purchased in good faith with the expectation that they would be redeemable for merchandise at Intermix. However, upon attempting to use them, I was informed that the gift cards were no longer valid due to corporate restructuring. At no point was I notified of this change, nor was any alternative resolution offered by Intermix or its successor entity.I have attempted to contact Intermix's customer service department and was advised of the above on 02/07/2025 after repeated requests for information. The e-mail received on 02/07/2025 provided no equitable solution to me.This situation is unfair and deceptive, as customers who purchased or were gifted these cards have effectively lost their funds with no recourse. Companies should be required to honor outstanding gift cards or at the very least provide adequate notice and an opportunity for consumers to use their balances before such a policy change takes effect.I am requesting that Intermix or its successor entity either:Reinstate the full $300 balance on my gift cards so that I may use them as originally intended, OR Provide a full refund of $300 for the unusable gift cards.I urge the BBB to investigate this matter and encourage Intermix to resolve this issue for affected customers. I appreciate your attention to this complaint and look forward to your assistance in seeking a fair resolution.

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a gift card for $1000 for Intermix. Then the business owner changed and they won't honor anything prior, please see the message from them below. Due to a transition in the Intermix business, all full-priced items purchased before Monday, March 27, 2023, are not eligible for a refund to the original form of payment. A claims process has been established to handle customer refunds and gift card credits. If you haven't already done so, you can start the claim process digitally with this link: (***********************************). I sent multiple claims and emails and the last email I got was ****** 26th was below Confirming receipt of your proof of claim documentation along with your claim submission(s) on July 6 along with ****** 16 and ****** 21 which might be duplicated.We are still in the claims-gathering portion of this assignment and will be back in touch once the claim-filing window is *************, Claims Processing Unit

      Customer Answer

      Date: 01/10/2025

      At this time, I have been contacted directly by Intermix regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       I have reached out to multiple times and the attached emails are all I received. The email says to file a claim which I  did and haven't heard a thing.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ********* ********

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a gift card to the company and according to California law they do not expire - the company has refused to honor the card because they changed their system and now refuses to acknowledge any attempt to contact or communicate.

      Customer Answer

      Date: 11/09/2024

      Better Business Bureau:

      At this time, I have not been contacted by Intermix regarding complaint ID ********.

      Sincerely,

      ****** *********

    • Initial Complaint

      Date:08/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a gift card that is not being honored by the business. I was told I cannot use it because the business was acquired in 2023 and the new owners refuse to honor any gift cards that were issued prior to that date. There was NO prior warning of any kind (verbal/written) to customers that gift cards would expire, and no warning written on the card itself.

      Customer Answer

      Date: 09/01/2024

      Better Business Bureau:

      At this time, I have not been contacted by Intermix regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:05/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased $1k gift card for Christmas present for daughter in Dec 22.She tried to use it in Summer 23' and was told she could not. Message in red at top of website when you go to check out that any giftcards bought prior to March 27 , 2023 are no longer valid. Tried calling customer service multiple times in 2023 to no avail. Girls answering phone didn't have info. Finally reached someone who told me to email ************************************************* Said Intermix was bought so GC's not valid. I filled out claim form, heard nothing. EMailed twice and called again in late 23 and early 24'. Just called **************** now at ******************** ( 5/29/24)and *** said that the company who we filed claims with is not sharing any info. We just need to wait. What a scam. Intermix has lost all credibility with me and others we know who are affected. They should be ashamed.

    • Initial Complaint

      Date:10/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Intermix requested 40 days to process a return received on September 2nd. It is now more than the 40 days specified and my money has not been returned. Upon calling they requested ***** more days to process the return claiming technical issues that would prevent the return being processed sooner. The agent hung up on me after I insisted to speak with a manager, they claim it will take up to 72 hours to receive a callback from their management team. I just want my money teturn for the goods they have had in their possession since September 2nd

      Customer Answer

      Date: 11/13/2023

      Better Business Bureau:

      At this time, I have not been contacted by Intermix regarding complaint ID ********.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:10/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a dress from Intermix on May 10th, 2023 for $432.28. When I received the dress, it had a hole in it. I reached out to Intermix who helped facilitate the return for me. I sent back the item for order # *************. I reached out as I hadn't received a refund within a few weeks. They then told me it took 40 days to process the refund. After 40 days with nothing hitting my account, I reached back out and they said they are having technical issues and that's why they haven't sent the money. Every week, I reach out and they give another excuse. It has been MONTHS since I sent back the item. Please help.

    • Initial Complaint

      Date:08/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint because I have two gift cards from Intermix that hold a total value of $2,000 and Intermix is no longer accepting them on their website. When I reached out to Intermix to resolve the issue they referred me to reach out to the claims department via email. I have not heard back after countless email's sent. I would like the company to either write a check for the amount of the gift cards, or provide new gift cards/a store credit that can be used. It is unethical and unfair that the company is stealing money from its customers.

    • Initial Complaint

      Date:08/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a gift card with $1000 on it that cannot be spent in the store or online. No warning was ***** out by the previous owners of the company.

    • Initial Complaint

      Date:08/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have two gift-cards (that are not suppose to expire ever) issued by ********* the sales person at ********************* Intermix store, but they don't accept it as of yesterday. I would like my $1400 money back.

    Intermix is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.