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Business Profile

Clothing

Mango

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for Mango's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mango has 4 locations, listed below.

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    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm trying to return an order I placed online at Mango.com. I can't get a shipping label to return it because their website won't accept the Order No. of the item. And there is no other help available on the website. I believe they need to improve their return process, do a little system engineering and bug testing, and make it work. Especially if they are not going to allow to talk to anyone then the available channels need to work.

    • Initial Complaint

      Date:08/08/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their listed delivery dates are not accurate.I received a notice that my purchases had been shipped a week after ordering. They have not moved. I contacted the shipping company only to find out that Mango never gave them the parcel. **************** lied. They are offering no resolution at all.Will be going to credit card company to fight the charges since I have no received my items.

    • Initial Complaint

      Date:06/30/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. 6/22/23: I placed an order on *************** (Ill refer to it as MO). Order #****** 2. I received an email stating my order was canceled--at the same time, I received a separate "Thank you for your order" email. #****** 3. My credit was not charged MO--there was a note that said the charge was declined (no reason attached) 4. My MO account showed no purchases (past, canceled or pending)5. 6/23/23: I reordered the items I could. #******.6. Order #****** was charged to my credit card and the order also showed up in my MO account. 7. After I made the 2nd order, I received an emailing stating that my 1st order (******) was in transit.8. At this time, neither my credit card nor my MO account showed a record for order ****** 9. I received both orders and was charged for both 10. Only the 2nd order (#******) is in my account profile.I confirmed with my credit card that MO did charge me for the canceled order.I tried to contact MO online via a form, but the page showed an error. Calling by phone was my only option. When I called, they said they would contact me via email and ask for my proof of payment and explanation. I only wanted a return shipment label.I sent my documentation with the proof of charge as well as screenshots and emails. ** ruled against me. They said the only way to check an order is by logging out and then looking up the order as a guest. How would I have known to do that? They said I was responsible for the shipping and the charges. This email also said I could respond again with more details. I responded, but I received an error email that their mailbox is too full to accept new emails. While I accept that I might have to pay for a return label, due to the issues I've had with MO's customer service, site flaws and billing issues, I don't have confidence that MO will process my return appropriately. Their unwillingness to take any responsibility is concerning. I am afraid I will forfeit the items and my money if I make a return.

      Customer Answer

      Date: 07/25/2023

      Better Business Bureau:

      At this time, I have not been contacted by Mango regarding complaint ID ********.

      I paid to return my items and did receive a refund. I was afraid if I didn't, I would miss my 30 day window to return my items. The window to return is 30 days from the date of order, so it's closer to three weeks. 


      Sincerely,

      *********************** ****


    • Initial Complaint

      Date:05/24/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have made an order via the retailers website on May 12. The parcel was marked shipped on May 15th. The tracking number shows that the parcel still has not been shipped. I have contacted the carrier company and they have confirmed that the parcel was never handed over to them. Mango customer service via email and phone are claiming the parcel is in customs for now 9 days which is unheard of, but more to the point the tracking number provided says it has yet to be shipped. I have requested a new order be shipped which Mango customer service has declined and when I asked when I can expect my parcel, their reply was we dont have a time frame. This is completely unacceptable! I want my order THIS WEEK AS PROMISED!

      Customer Answer

      Date: 05/25/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,
      ****** *



       

    • Initial Complaint

      Date:05/23/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased from Mango on May 12th 2023, they estimated 3-7 business days for arrival. However now customer service is saying **** business days. This would be fine but I believe they are giving false information that stops customers from qualifying for returning items. Mango claimed that my order has been dispatched from *****, it already "left the warehouse" with ***, and that the return window is 30 (regular) days from day of dispatch. However my *** tracking has confirmed that *** has not received the package. So Mango has claimed dispatch on my order confirmation page and through customer service, began the return expiration clock, but has not in fact dispatched the order to ***. This means I will have less and less time, if any, to return my order if/when it arrives. There is a situation where my order could be dispatched after I can no longer return.

    • Initial Complaint

      Date:05/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Six months ago, on November 27, 2022, I ordered two identical coats (same size, same color) from Mango's website to have delivered to the same address. The orders never shipped. I reached out to Mango in December via telephone to find out that, while I'd been charged $195.96 twice (so, ****** total with a $100 gift card used on each order), my order was never processed and would not be fulfilled. Had I not called, I would have never known and lost the money. Naturally, I asked for a refund which was granted. I didn't receive the first refund until weeks later on January 19, 2023, for an insufficient amount. I received $79.99 when I'm actually owed $95.96. Then, on January 25, 2023, I received my refund for the second identical coat for $95.96, which is the correct amount. I've been calling and emailing Mango since to get the remaining money I'm owed ($15.97) for order number: ****** which includes the coat whose total wasn't returned to me in full on January 19th. Mango's customer service has, in writing and over the phone, confirmed that in addition to their never processing my order and taking my money, they didn't refund me what I'm owed. And yet, I'm still waiting. With each email and call, my ticket is boosted to the proper department which keeps rejecting my claim and denying me the refund Mango's representatives have admitted and confirmed it owes me.

    • Initial Complaint

      Date:04/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** I was told this order was cancelled which is true but order wasnt refunded and mango keeps saying they escalated this issue but nothings been refunded

    • Initial Complaint

      Date:04/18/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi I placed order ****** and it was delivered. The item was damaged and I am trying to return it, but although I have filed multiple return requests, Mango still hasn't sent me the ** code I need in order to ship the purchase back to them.

      Customer Answer

      Date: 05/13/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Mango has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *****************************

    • Initial Complaint

      Date:04/14/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a large order with Mango Outlet on 3/23/23 and was notified of a 2-6 working day delivery timeframe. My order was delivered on 4/4/23. My package arrived clearly tampered with evidence of the box having been cut open and a poor attempt at taping it closed. My tampered package arrived missing several items from my order: Ref. Numbers ************, ************, ************, ************. I contacted Mango Outlet twice via email on dates 4/10/23 and 4/12/23 to request support in replacing the four missing items from my order, so I can receive all of the items I purchased. In these emails I also submitted pictures documenting my tampered package in the event this was needed. I did not receive a response from Mango Outlet to either of my emails. I attempted to contact them via phone, but was unsuccessful in reaching a customer support representative. I am requesting to have these four missing clothing items replaced, so I may receive my complete order and enjoy my purchase. If unwilling to send replacements, I request a refund for these missing items. Thank you for your help.

    • Initial Complaint

      Date:04/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a few orders that I need to Mail in to return and have been trying to use the Mango website to create a return QR code, but each time I try I get an error message. I have contacted customer support at least 10 times (I counted the emails), but have consistently been brushed off and been told that IT is working on the issue, however I have not been updated once on what is even causing the issue, much less with a solution. I have asked for a mailing label directly from them, and for them to email me a QR code that they themselves can generate, but I am told over and over again simply that IT is working on the issue, and that it will be solved in the next few days or give us a week. This has been going on for over 3 weeks and soon my returns window will expire and I wont be able to return the items at all. Maybe they are doing this on purpose?

    Mango is NOT a BBB Accredited Business.

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