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Find a Location

Blueground has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBlueground

    Commercial Property Management

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    25 complaints closed in last 3 years

    15 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Blueground operates a network of expertly-designed, fully-furnished homes around the world which are curated and managed by the company and available for a month, a year, or longer. 

    Business Details

    Location of This Business
    106 W 32nd St, New York, NY 10001-0074
    BBB File Opened:
    6/30/2020
    Years in Business:
    7
    Business Started:
    7/11/2017
    Business Incorporated:
    7/11/2017
    Type of Entity:
    Corporation
    Alternate Business Name
    • Blueground US, Inc.
    Business Management
    • Mr. Alex Chatzieleftheriou, CEO
    • Ms. Marty Linne, Senior Vice President and General Counsel
    Contact Information

    Principal

    • Mr. Alex Chatzieleftheriou, CEO

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    25 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/20/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I booked a 1.5 month stay at the Blueground property. The contract clearly stated that there will be a livable unit provided on the start date. The unit I was given had pet hair and mold in the carpet or couch, and a large booger on the wall. I have pet hair allergy which was triggered right away, and the mold triggered a bacterial infection which was confirmed by doctor's notes and prescription medicines the following week. I contacted Blueground multiple times for a relocation or refund, and their agent on the phone promised to follow up but never did. Two days later, I received a $10k bill for early termination fee, even though Blueground never honored their end of the agreement by providing a livable unit. No relocation or refund effort was made, and the company ghosted me despite 5 attempts on my end through their App, phone, and email. A month later, they sent the bill to a collection agency. At my income level it's not worth the risk of dinging credit score or the time fighting a $10k bill, so I paid it right off. However, this predatory practice need to be corrected. They took $10k from a customer without providing the actual service.
    Read More

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    DeWanda W

    1 star

    06/09/2024

    We rented an apartment for a total of three months from Mid-February through mid-May. After we moved in, we received an email that items were missing in the kitchen and would be replaced that week. The attendant came without warning, but we let it go. Not a big deal. It might have been. Look at this list:The task that needs to be done:-To bring/deliver the following items:wine glasses - 6 soup plates - 6 cutlery: spoon - 6,serving fork - 1 wooden spoon - 1 tongs - 1 grater - 1 can opener - 1 hot pad - 1 cutting board - 1 at least 1 ****** ware pasta strainer - 1 salad bowls - 2 salad spinner - 1 (Kitchen)hand soap dispenser The real issue(s) came after we moved out. The first email we received notified us that we would be charged $150 for a missing key card. Fortunately I was still in the city, and took a pic of the key card in front of the building when I returned it. This is the email I received back:We appreciate your effort sending us this photo as proof. Can you send another photo handing it over to the Front desk of this building?I told them no, that was an unreasonable request and they let it go. THEN, I got an email about the bathroom trash bin for $105 damage charge. We did not damage the bathroom bin. The bathroom bin in question would not have cost $105 to begin with. And if I knew we were going to end here, I might have mentioned the kitchen table and floors which we found to be in absolutely unacceptable condition considering we paid *********. All that money, and they just had to charge us another $105 for damage we didnt do. Never ever ever ever again.-***********************

    Local BBB

    BBB Serving Metropolitan New York

    BBB Reports On

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