Complaints

• Initial Complaint

  12/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  My receipt is attached truly not satisfied and I believe this sale was false advertisement...I usually shop at Polo stores all of the time no issues, but this one I am not satisfied with. *********************** Factory Store at ************ Premium Outlets ************************************************************************************* The store had 50% off the entire store. I even asked the store associates before I attempt to shop. She said Yes ' the entire store' Williamsburg outlet Polo store...This company also had a 40% sales off the on bear items and there was a 50% coupon sale for the holiday Thanksgiving that came out as well I took them both to the store as I got to the register the cash register lady by the way I'm so embarrassing..Told me that the Polo bear items was 25% off only.. :I stated that's not what the advertisement came out it stated the entire store:I end up using my military discount and I argued the fact but nothing happened,I left out the store very unhappy very dissatisfied with the company this is so unfair to customers... With the marketing and the advertisement that came to valuable customers Such as myself ****** ********* Can you all please explain?? Or send me some sort of store credit Please and Thank you ****** ********* ******************** **********

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On July 5th, 2023, I moved into the apartment at ************ and paid security deposit of $325. I paid $1440 in rent until I moved out November 18th due to relocating for a job opportunity in a new city. I contacted the apartment about me moving out to see if I had to pay for any fees. The agent informed me that I would not have to pay any fees before moving. However, a few months later I received my credit report stating that I had a collection placed through ************************ I never received any paperwork as to why I was being charged nearly $7,000, when I was informed, I did not have any fees to pay. I have requested the property to verify any paperwork with the charges, but I have not received anything verifying the charges. I am not satisfied that my case is constantly being closed due to lack of information, but I am providing what I have because no one from the property or collection agency have contacted me back with any details. I should not be liable for something that I can't gain proof of.

  Customer response

  09/05/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Common regarding complaint ID ********.
  
  Sincerely,
  
  *******************************
  

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This business is Fraud, they have not refunded my security deposit as yet and is not responding to me. Also charges unnecessary fees for no reason even after leaving the premise and my lease ended. They have not returned deposit of so many folks. **************

• Initial Complaint

  05/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I leased a room from this company and had in an email confirmation that I would be able to move in with my emotional support animal (cat), and they would make sure my new room mate did not have allergies. They confirmed with me that the current resident did not have allergies. I arrived Februarys 8th to move in. However, she told me she was allergic to cats. I was not able to move in. I contacted the company to get a refund of $2273.00. They told me in a contract I signed and an email that I would get my money back in 3 to 5 business days. I still have not received the money and they are ignoring my emails now. I can not get hold of anyone to talk to about this issue over the phone.

  Business response

  05/07/2024

  Hi ****** - We are sincerely disappointed to hear that the funds still have not arrived and the delay has reached this point. We see that you have been in touch with the Member Support team over the past few months and that it was communicated that the funds were sent. We completely understand and share your frustration.

  Our team dug into this further and while the *** appeared to have been sent, It turns out there was a connectivity issue between our system and the bank which affected a few *** transfers on the backend. We have reached out to the bank to reissue your refund and we are keeping a close eye on it to ensure the transfer is successful. Again, we are so sorry for this delay and inconvenience. If you have further concerns, please connect with our Member Support team directly - they've already sent you an email and will continue to keep you updated.

  
  
  

  
  

• Initial Complaint

  01/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In Jan. 04, ****, I was sent a bill for my move out from common **** apartments. Even after cleaning the unit (306) I was still charged twice for cleaning fee for the amount of $200 and $150. The unit was left with absolutely no damages but was still charged for damage repainting. I am charged twice for garbage disposal and other fees. I would like to resolve this issue with common **** by adjusting/lowering the move out bill.

  Business response

  01/10/2024

  Hi ********! Our team will be happy to assist with addressing your concerns. Please reach out to them by submitting a ticket through your Common Mobile App, or emailing ******************************* and they'll be happy to share additional details regarding your move-out charges. I've also flagged your concerns to a manager from your former home, and they'll begin to review your case as soon as possible. Thank you!

• Initial Complaint

  09/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm filing this complaint because I believe I was misled and misguided by Common Living. I found their service through an online search I conducted on CUNY, so I initially trusted them. I signed my contract and paid the arranged fees mid August and I arrived at Common Living at ************************************ in Brooklyn last August 25, 2023. During the "boarding process", I was misled by Common when they offered me a virtual visit to the unit with the excuse that there were not "in person" visits. I accepted a virtual visit because I trusted them and I signed the contract because of what I saw on the virtual visit. The virtual visit to the unit compared to the reality I found at my arrival was of a 360 degree difference. I have plenty of pictures to prove my claim. Some of the conditions I found in ******* St. were very dangerous to my physical and mental health. From old rotten food in the refrigerator and a stained couch in the common living area, to a roommate who did threaten me because I simply gently asked him to lower the ** volume. I believe Common misled and misguided me by making me believe that in exchange for my money and my commitment , I would enjoy a paradise of clean common areas and friendly roommates. They insisted on signing the contract giving me only 48 hours to read it, also making me believe that I could lose the opportunity to move in because there was a line of future tenants waiting. Not true. As I said, I moved to ******* on 8/25 and as is documented, I sent my first complaint and request for help 8/25. I have called maybe ***** times to the information line (very well trained employees who can makes you feel they care about your problem) and only one person took care of the problem and opened a case for a transfer to another unit. Since then, I have heard from several people from Common by phone and by email but no one has done anything to solve my problem. They just listened to me but no action has been taken, and I am still waiting for a transfer.

  Customer response

  10/19/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Common regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

  Business response

  01/11/2024

  Hi ******* - we apologize for the delay in reply here, as your outreach got lost with BBB. We appreciate you sharing your concerns through this review and raising this situation. We are disappointed to learn that your initial impressions of Common were so poor upon move-in. Our virtual tours are meant to add value to our prospective members as we understand that it may not always be possible to show up in person. We are sorry to hear that there was such a difference from when you arrived based on the condition your suitemates were keeping the unit. Further, it is disappointing for us to hear that while our team was in touch with you to provide transfer options, there was inconsistent communication. After reviewing your internal communications with our team, we did see that a manager from our team reached out to pick up next steps and discuss your transfer, but you ultimately never replied. Our team also attempted to get in touch to discuss formally ending your lease, but did not receive a reply. 

  At this time, your account has been moved to "Past" status with us due to the halt in communication, so everything is resolved internally, but we're sorry to hear that your interactions were anything less than stellar. We hope that you've found a fantastic place to call home, and that all is well with you! 

   

  
  

• Initial Complaint

  09/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Common has not been transparent or communicative about if and/or when the shared spaces are supposed to be cleaned or when shared goods are supposed to be delivered. Our suite has not received either service in over a month. I am requesting that Common level with its residents truthfully and implement accountability measures to ensure there are no future lapses in service.

  Customer response

  09/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  05/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am writing to express my deep dissatisfaction with the services provided by Common, a property management company. I have had an unfortunate experience with Common that has caused significant damage to my health, nearly cost me my job, and left me with unresolved issues that they refuse to address.When I moved into their property, I was excited to be living in a shared living environment that had a positive reputation. Unfortunately, my experience with Common has been far from positive. Firstly, the roommates I was matched with don't respect the quiet hours, making it nearly impossible for me to get a proper night's sleep on a consistent basis. Suite mates are filming cooking shows in the kitchen until 11pm listening to music, having parties on the roof, and get togethers in the kitchen until midnight This has caused serious damage to my health and nearly cost me my job due to a lack of proper rest.Furthermore, I tried to reach out to Common's leasing team multiple times regarding other issues, but they didn't respond. In addition to this, the support panel they claim to offer doesn't work, leaving me with no way to resolve my issues.Finally, I asked them a simple question if I could bring a desk into my room, and they didn't respond. This is unacceptable for a property management company. It's been months since I moved in, and I am still left with unresolved issues, which has caused significant stress and anxiety.I believe Common has created uninhabitable properties and provided poor services to its customers. I an filing a complaint against Common and request immediate action be taken to resolve the issues I have faced.Thank you for your attention to this matter.

  Business response

  05/10/2023

  Hi *******,

  Thank you so much for reaching out, and we're sorry to hear about the issues you've experienced in trying to get in touch with our team! 

  I've taken a look into your account and see that you only moved in a few weeks ago. Our replies are typically within 24 hours, so I was surprised to hear that you haven't received responses from our team and did a little digging. It turns out that you were emailing our leasing team, who only assists in your initial application phase! 

  Prior to your move-in, you should have received a welcome email you outlining all of the details on how-to contact Common (your Member Support team). This email includes instructions on how-to download our mobile app, contact our emergency team, and submit maintenance requests or general questions to Member Support. I can see from my end that the email was sent successfully, so I would encourage there for all of the guidance you need and, in the meantime, you can also email your Common Member Support team at ******************************* From there, our team will be happy to assist you with any questions or concerns you may have.

  I've flagged your concerns to the Manager who oversees your home, and they will ensure that a member of our support team gets in touch within the next business day. We look forward to supporting you throughout your time with Common, and hope you have a great rest of your week! 

  Best,
  Common Member Support

  Customer response

  05/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  03/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I pay **** for a specific Common unit that included a desk, chair and light fixture. Other units in this space do not have these amenities and are priced lower as a result. When I signed the lease at the start of February for a March 1st move in I was ensured all amenities paid for would be on premise and available for use. It is now March 24th and even after countless tickets and back and forth with management I have yet to receive the amenities I paid for. Two months since I signed a legally binding agreement on the premise of agreed upon items in the lease being delivered and still Common stays void on our agreement. This is a clear violation and boarders false advertisement. Again I will note: I have paid money for a service not provided to me.Commons handling of this situation and every situation I have brought forward - there have been many in the few weeks - have been met with no response, no accountability and no drive to right the wrong.I work remotely in a role that requires these paid for amenities in a dire manner. I have had to go out of my way to accommodate this inconvenience. This includes paying additional monies to commute as well as provided the necessary rental workspace in order to conduct my business. I work a minimum of 55 hours a week and at the hourly rate for the spaces I have had to pay additional money for in order to continue my work have been absurd. There is no way I can foot this bill when Common is at fault. It is also unfortunate that I have had to come here well within a month of the lease to file a complaint, but it seems this is the only way to find resolution.I have communicated to Common that this has been a great inconvenience to me and they have yet to do anything substantial. No action, no response, no reimbursement of the cost - I communicated to them that I would like to void my contract on the basis of false advertisement and still many days later I have yet to receive any response.

  Business response

  03/29/2023

  Hi *******, Thank you for reaching out to Common with this complaint. We understand the missing furnishings in your bedroom caused you frustration and did not meet the expectations you had for your living space upon moving into the unit. We were able to identify issues with procuring these items upon setting up the space and have confirmed both the desk and the chair have been assembled and delivered to you. Furthermore, we have offered a credit to demonstrate our apologies for your patience in the time without these items.

  Customer response

  03/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    

  The only manner in which this issue was actually addressed was through last ditch efforts on my end publicizing Commons lack of communication and action to my situation. Weeks of back and forth and my issue miraculously is "solved" a day after the complaint is received.
   
  Common continues to fail at being communicative and taking steps to properly address the error they committed. Instead they have brushed off my complaints and minimized the situation - when in actuality this has caused an incredible disturbance in my every day. They will send you a bogus $100 credit and coheres you into signing an agreement waiving all your rights to voice displeasure with the company, seek further losses as a result of their issue now and in the future as well as bar you from having the right to any issue similar that could arise.
   
  Attempts on my end have been made to try remedy the issue in house cordially but this company and its people avoid full accountability for their issues and do not offer solutions of equal impact. As mentioned I paid for a service that was never rendered to me. As a result I will but only seek dissolution and due compensation of fees of the contract as Common has breached. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  ******* *********
  
  
  
  
   
  

• Initial Complaint

  03/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I committed and executed a short-term lease and stay with Common Living facility in ******** and from the beginning, I have had difficulties both with their policies and with their communication or lack there of hiding their employees behind general phone numbers and emails that require my talking to numerous people to try to address similar issues, and I suspect given the problem I'm having right now that perhaps this is intentional. I moved in was required to pay insurance to guarantee my rent. I should've gotten insurance to guarantee that they would return my security deposit instead having vacated the property on December 9 I have been unsuccessful in receiving my security return of $1650. Admittedly, it's not for lack of trying. I am a persistent, effective person in dealing with these issues but alas, I have met my match they are well position to engage in such behavior and show forethought in how things are done to favor them. I have numerous emails and phone calls to my credit trying to resolve this after the fact I learned ************** law requires that they return the security deposit within 14 days of my departure. There were no problems with the property, but as I write this, I have not received my security deposit and they seem in no hurry to do so. Having most recently supposedly sent a live check, which they said they refused in the beginning because an ACH, as I agree is superior, but for some reason they switched horses mid race, once again, I suspect a favor them they say they sent the check to an address that I did not give them and I have never lived at that happens to be one of their residences or so they say. I have read numerous reviews citing problems with this company that seems to be somewhat of a sham or just incredibly incompetent and ineffective and I'm not sure which is better. On this website a woman just before me had a similar problem getting her security deposit back. They're slow walking it and are in violation of the law.

  Business response

  03/27/2023

  Thank you so much for approaching Common to ensure your issue with your Security Deposit is addressed. We are committed to resolving this matter for you. We can see that this has been an ongoing concern for some time and we do not find that acceptable. We have dedicated a member of our team to assist you directly with this and they have already reached out via email. We are confident our team can ensure the funds are returned to you swiftly as long as our team has what they need from you.
  
  

  Thank you for your continued patience, and please check your personal inbox for next steps from our team.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩