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Business Profile

Computer Hardware

E Tax Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used ******** for free filing and they took $95.00 from me for a free tax filing with the ****

    Business Response

    Date: 03/14/2025

    The issue has been resolved to the client's satisfaction.

  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged me $94.85 that I was unaware of I checked the filing of my taxes constantly to see if there was a fee . They advertises free tax services it's a lie because I had ta dependent they were going to charge me a fee of $39 or something . They do not even offer a $95 fee anywhere so I'm sure they charge me for two different things , either way I didn't agree to these charges second of all I don't appreciate being lied to and stolen from.. why would I use your services when there's so many other services that are free that's stupid and wasteful .. everything so expensive now why would I throw away $100 on something that could happen free this was my money I paid it in taxes to the government to get back from the government instead I am being robbed by some online website based out of ******** that never once showed me a receipt of the taxes I was filing I kept looking everywhere I thought they would send me something nothing I have enclosed pictures of their website everything they offer and none of it says anything about me being charged $94.15 . I am extremely upset I make $20 an hour and apparently I got to give them 5 of my hours because I use their website ridiculous I will not stop complaining about this company .. I know it's just a little bit of money but to me it was a lot . It was the fact that they decieved me and they were sneak thieves about it.. I looked constantly on their website I kept trying to find how much am I being in charge nothing I even tried to contact them nothing.. never use these people again and i am in the process of contacting them .. they are either closed or too busy to help answer why or what they charged me .. sincerely angry and not sure what I can do ..they know this and do this on purpose I'm sure of it ..

    Business Response

    Date: 03/14/2025

    The issue has been resolved to the client's satisfaction.

  • Initial Complaint

    Date:02/11/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account was created accidentally on etax.com when searching for direct file to IRS. After three phone calls to their only mode of communication (TERRIBLE Phone Support: **************) and asking for all my information, including account to be expunged from their system. I was (1) hung up on after asking for my last 4 of social security number claiming that it'll be done, (2) disconnected by someone who was looking me up in the system to delete me, (3) told that they have deleted me from the system, which was a lie since i was still able to sign into the account, and told they have no obligation to send me written verification of my information being deleted. This is a violation of their Privacy Policy (***********************************************) which clearly states customers have a right to request deletion. I need verification that I'm completely expunged from their system and they should be reported for the terrible customer service. I'm scared to think what would happen for those who actually need support from their service. They should be run out of business for such terrible customer experience.

    Business Response

    Date: 04/18/2025

    The issue has been resolved to the client's satisfaction.

    Customer Answer

    Date: 04/18/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     I did NOT receipt written confirmation that all of my information has been deleted from their systems, nor any acknowledgement of their terrible, rude customer service. I require an email from them as requested to confirm all my information has been deleted.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *** ***




     

    Business Response

    Date: 04/18/2025

    User was called and left a voice mail. Any information related to the user has been removed from our system. Call recordings have been reviewed and managers have addressed the issue with the agnet(s) involved. 

    Customer Answer

    Date: 04/21/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *** ***



     

  • Initial Complaint

    Date:02/07/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Another bait and switch complaint for ********* I saw the website and it said *** and free. I thought that was the best website to use. I answered all the questions, input my tax information, and saw it was etax.com and there was a $29.95 fee for filing. So much for being *** affiliated and free!!!!

    Customer Answer

    Date: 02/10/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ****



     

  • Initial Complaint

    Date:04/15/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ETAX is a SCAM. There was a BAIT AND SWITCH OFFER Here is the offer I ********************************************************************************************** ******************************** * ***** * *********************** ****** **** ******* *** ******* ******** ****** **** ******* *** ******* *** **** ** ****** **** ******* *** **** ******** ****** *** *********** **** **** *********** _____________________________________________________________________________I completed the form and answered all questions. There was a lot of effort to locate 1099- forms and add information. I normally use Turbo Tax which costs me $59.99, and does all the work for you, but since this was free I thought I could save some money.But when I went to file with the *** i found I was in ETAX PLUS, and I had to pay ***** to file.I was surprised, but since I had done all this work I did not want to go through it again.This was definetely a deceptive practice, and I want my mony back!

    Business Response

    Date: 04/18/2024

    The issue has been resolved to the client's satisfaction.

    Customer Answer

    Date: 04/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    A partial refund of only $12.00 was provided by Etax.  When I see free on the Etax ad that means it should be free.  The charge on my credit card from Etax was $49.95 for something called Eplus.  I did not ask for Eplus service.  I could not file my tax return without using Eplus from Etax.  This is a continuation of the Etax scam.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *****************************




     

    Customer Answer

    Date: 04/19/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

     

    Re:  ID #********

     

    This morning, 4/19/2024,  I received a full refund of $49.95 from E*******.

    It may have been a delay in bank transfers that caused me to believe I had not gotten a refund earlier.

     

    My complaint has been satisfied by ******.

     

    Thanks to BBB and a prompt response from *******.

     

    *****************************

     


  • Initial Complaint

    Date:02/26/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was under the impression that etax filed my tax form for free but then I was charged $59.90 for this simple service. I thought I was giving my credit card information to pay the *** and the ***********.

    Customer Answer

    Date: 02/29/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************



     

  • Initial Complaint

    Date:01/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was supposed to be a free servicing your tax return for the *** site and this was not free, I was charged a deposit fee and a processing fee for my TAX return for 2022. I found them through the *** website, this is a scam. It was not right.

    Business Response

    Date: 02/08/2024

    The issue has been resolved to the client's satisfaction.

  • Initial Complaint

    Date:04/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed my 2022 taxes with ******** and their site said filing for free. When I received my refund, $95 had been taken out of it by ********. I called and they said it was a fee for direct deposit even though their site said filing was free. It was completely fraudulent but they refused to refund me.

    Business Response

    Date: 04/17/2023

    The issue has been resolved to the client's satisfaction.

  • Initial Complaint

    Date:02/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed my 2022 tax through eTax **** At the end of filing I was asked if I agreed to pay $25 for their service. I agreed.Today I see that a refund from IRS had been deposited to my savings account. The amount I expected was $3083 minus the $25 fee I had agreed to. The amount of the deposit was $2988.15. I called eTax to question this. They explained fee for direct deposit. I was not told there was this fee. My phone call only made me more angry.I feel they misrepresented their fees and refuse to comply.Thank you,*******************************

    Business Response

    Date: 02/16/2023

    The issue has been resolved to the client's satisfaction.

E Tax Inc. is NOT a BBB Accredited Business.

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