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Business Profile

Computer Parts

LifeWorks Technology Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing in reference to the speaker that I purchased for my dad in November 2023. It was a Christmas gift. He had been using it with no issues up until July 2024. The speaker was sounding muffled when the volume is turned up. This speaker is under a two-year warranty. We received a replacement in July 2024 and it is now sounding muffled again and the volume will not turn up. The speaker is only used once a week when he goes to work. It is extremely frustrating to keep having issues. I have been waiting for a response with multiple e-mails being sent and to date have not received a response. There is no phone number for this company. Only an e-mail address. This item was expensive and is under a warranty and I expect to be compensated accordingly. This is the second speaker that has had issues and for the amount that it costs it should not be happening. Not being able to get in touch with anyone is terrible.

    Business Response

    Date: 02/19/2025

    We are sorry that you have experienced an issue also with your replacement speaker.  We would gladly refund you the purchase price as either a check or giftcard to store of your choice since that is a faster method.  We appreciate your patience and await your repsonse.

    Thank you-Customer Service

    Customer Answer

    Date: 03/10/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Good Evening,

     

    I am writing to inform you that I have not heard back from the company regarding when a check will be mailed and to date have not received the check. 

     

    May someone please assist?? 

     

    Thank you,

    *********  

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ********* *********




     

    Business Response

    Date: 03/26/2025

    Hi *********,

    We will send check via ***** Tracking #**** **** **** today.

    Regards,

    *******

     

    Customer Answer

    Date: 03/27/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ********* *********



     

  • Initial Complaint

    Date:02/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Here's what was originally sent to ****************, then to Lifeworks Technology based on a response from ****************. Neither place will return my emails or social media messenger requests. This filing involves a significant product safety issue in which I'm seeking a replacement product. It's also about the company having some accountability for having a dangerous product on the market.On 8/21/2023, I purchased a Monster 2 port usb wall charger from my local ************ store. The model # appears to be ************* (*****). It has been plugged into our wall ever since we bought it but my 9-year old son tried removing it from the outlet a few days ago. To my surprise, when he unplugged it, the plug base disconnected from the block and stayed in the outlet. This left two live 120 volt posts exposed from our outlet. Luckily he didnt reach for them to unplug it.This incident is a significant safety issue relating to quality that should be addressed. I have pictures and a purchase receipt that can be provided.I have included pictures below of both the product and purchase receipt.Is there any way to have a replacement or improved product sent? Thank you for your support.

    Business Response

    Date: 02/21/2024

    ******************,

    We have been in transition of our customer service management.  I apologize for the delay in a response. 

    We are so grateful that your son was so aware of situation and did not attempt to touch the exposed parts! 

    We will gladly replace the product as well as reach out to the factory that produced the item and check on their explanation as to how this could have happened.

    I will advise tracking number of the replacement tomorrow when we ship the item.

    Thank you for your patience and understanding.

    Customer Service Team,

    **********************

     

  • Initial Complaint

    Date:05/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an Armor All Sunshade protector for cars and trucks. It was found to be missing a suction cup. All I want is a replacement suction cup or a replacement shade. I have called the company 4 times and even emailed pictures at their request. The last time I called, I got the same response I got the previous times, this has been escalated. This is apparently the new buzzword in several companies to these days. I would like a replacement cup or shade in order to resolve my issue. Or give me $7.99 back in refund.

    Business Response

    Date: 06/09/2023

    Replacement Sent

    Customer Answer

    Date: 06/15/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. 

    However it took MUCH TOO LONG.

    Sincerely,

    *********************



     


LifeWorks Technology Group LLC is NOT a BBB Accredited Business.

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