Reviews

Review Details

• Review fromMichael G

  Date: 06/22/2024

  1 star

  Michael G

  Date: 06/22/2024

  I am an optometrist and occasionally receive voicemails from Hubble (almost always after business hours) verifying prescriptions for patients. Many times the prescriptions are wrong or expired, but when I try to fax the information to the number given on the voicemail it NEVER works.

  Hubble Contacts

  Date: 06/25/2024

  Hi *******, I want to thank you for taking the time to share your feedback and for bringing this issue to our attention. I apologize for any inconvenience this may have caused.Ensuring the accuracy of prescriptions is a top priority for us, and we are dedicated to resolving this issue promptly. Your concerns have been passed on to our technical team for resolution. If you have any additional questions or comments, please don't hesitate to contact us at ******************************* with the subject line "ATTN: BBB". I hope you are having a great day. Best regards, ****

  Hubble Contacts

  Date: 06/28/2024

  Hi *******, I hope this message finds you well. I wanted to follow up on your review and let you know that we take your feedback very seriously. We are committed to resolving the issue you experienced and would appreciate any additional details you can provide to help us better understand the situation. Please email us at ******************************* with the subject line "ATTN: BBB".Thank you for bringing this to our attention and we look forward to finding a solution that meets your expectations. Best regards, ****

• Review fromAmanda V

  Date: 02/29/2024

  1 star

  Amanda V

  Date: 02/29/2024

  Ive been receiving Hubble contacts for the last 5 years. I dont wear contacts every day so I dont know a continuous subscription. I only need them for sports. I stockpile and then cancel my account - or so I think. Then I get daily emails that my card has declined. DAILY. Sometimes 3x per day. Accessing my account online has been IMPOSSIBLE each time I have subscribed (this is my third, and LAST). My card expired so I tried accessing to update and cannot get access. They tell you to log in and update yet I cant get access. This company might not be a scam, but its definitely scum. I dont recommend.

  Hubble Contacts

  Date: 03/01/2024

  Hi ******, We thank you for taking the time to give us this feedback. We are truly sorry to hear about the difficulties you encountered with your Hubble Contacts subscription. It is our goal to make the subscription process as smooth and hassle-free as possible, so it is disheartening to hear that this was not your experience. We want to assure you that we are taking your concerns seriously and are working to address them promptly. After looking through your account, we found that your subscription is still active. While we have no record of a cancellation request for your subscription, we understand that you had asked to switch from a quarterly to a monthly subscription in your previous communications with our customer service team. We have already canceled your subscription. Rest assured, no further charges will be made to your account, and you will not receive any notifications about payment issues. If you have any more questions or comments, please do not hesitate to reach out to us at ******************************* with the subject line "ATTN: BBB". We are here to assist you in any way we can. Thank you for your understanding, and we hope to regain your trust in our services in the future. Sincerely, ****

• Review fromDebbie V

  Date: 01/23/2024

  1 star

  Debbie V

  Date: 01/23/2024

  Hubble Contacts with Vision Path charged my PayPal account for $99 dollars on Saturday January 20th. I NEVER ordered from this company and I NEVER subscribed to their subscription! I have been talking to the company since Sunday with NO solutions!! Either my account was hacked or this company somehow obtained my info from another company! It is now Tuesday with NO phone call and when I call them, they keep me on hold and keep transferring me to another CS that they claim can help me! Well that was not the case and I am just getting the run around! Very frustrating that a so called company can be so unconcerning to someone who is being charged to benefit them??

  Hubble Contacts

  Date: 01/24/2024

  Hi ******, Thank you for taking the time to leave a review. We sincerely apologize for any inconvenience caused by the recent charge on your account and the unsatisfactory experience you had during your conversation with our customer service team. After carefully reviewing the subscription details associated with your name and email, we have determined that the subscription for Air Optix Colors 6pk began on July 30, 2023. However, we understand your claim that you did not place any order with ContactsCart and suspect that your PayPal account *** have been compromised. To ensure your security, we strongly recommend contacting PayPal or your card provider to block any further transactions. We have taken immediate action by canceling the subscription under your name and email. We have processed a full refund for the most recent charge on your account. To return the contacts, you can simply write "RTS" (Return to Sender) on the outermost package or use the return label that we have sent to you via email. Your cooperation and understanding are highly appreciated. If you have any additional questions or comments, please do not hesitate to reach out to us via email at ********************* using the subject line "ATTN: BBB". Our team is here to assist you and provide any further assistance you *** require. Thank you once again for bringing this matter to our attention. We hope you have a great day! Best regards, ****

• Review fromAngela S

  Date: 11/27/2023

  1 star

  Angela S

  Date: 11/27/2023

  Hubble contacts charged even thought my account was closed. When brought to their attention, they said I had to wait for the contacts to arrive then return them, then get my refund. All on a charge that they had no right to process to begin with. Incredibly unprofessional and thank goodness I was looking closely to my account over the holiday weekend or I might have missed. Im sure many people do.

  Hubble Contacts

  Date: 11/28/2023

  Hi ******,Thank you for taking the time to provide us with your valuable feedback. We sincerely apologize for any inconvenience caused and appreciate you bringing this matter to our attention. We understand the frustration regarding the most recent charge for the contact lenses despite the account being canceled.We have reviewed our records and confirmed that the account associated with ******************* was successfully canceled on May 20, 2022. However, as per our records, you created a new account under ******************* on May 31, 2022, and unfortunately, we did not receive a cancellation request for this account. Please be advised that Hubble operates on a subscription-based model, where our system automatically processes orders on scheduled dates unless a cancellation request is submitted before the processing date. Furthermore, our system is designed to process orders efficiently, and once an order is submitted, it undergoes immediate processing and fulfillment. Unfortunately, due to our streamlined order fulfillment process, we cannot intervene or cancel an order once it has reached a certain stage. However, we understand that circumstances may arise that make cancellation necessary. In such cases, we encourage you to return the package for a refund. Kindly use the return label provided by one of our customer support that you spoke with and to swiftly address this matter, we can confirm that your account was already canceled and we have initiated the process of a refund amounting to $42.43 to be issued to your account immediately. You should expect to see these refunds reflected in your statement within **** business days.Please accept our deepest apologies for any frustration caused. We are committed to rectifying this issue and providing you with a satisfactory resolution. If there's anything else we can do to assist you further, please do not hesitate to contact us directly at ******************************* with the subject line "ATTN: BBB." Have a wonderful day!All the best,*******

• Review fromKristen W

  Date: 11/15/2023

  1 star

  Kristen W

  Date: 11/15/2023

  Terrible contacts and company! I was shipped contacts, charged, and denied a refund despite the person I spoke with admitting their were issues in their system. Apparently since they were now in my possession, they were mine and O should pay for them even though I DID NOT want them! I was charged TWICE in the same month, TWO months in a row! Can't remeber the exact amount as this was was a couple years ago, but it was near $100.Afterwards, I used the contacts that they had shipped because my glasses broke and I had no immediate backup available and I'm legally blind without glasses.The prescription was terrible and after a couple of hours, I couldn't get them out fast enough! Uncomfortable, dry, made my eyes swell. I made the mistake of dozing off in them for a couple hours and oh boy, was that a mistake!!I woke up to my eyes aching and burning. Had to practically pry them off and my eyes were hurting for hours! I've never had such a horrible experience!I'm only writing this now because I found some unused ones in the back of my bathroom cabinet. Gave me the heebie jeebies just seeing them! ?? Do yourself a favor and stay FAR AWAY from this brand!

  Hubble Contacts

  Date: 11/17/2023

  Hi *******, Thank you for taking the time to provide us with your feedback. We greatly appreciate it as it helps us improve our services and better serve our customers. We sincerely apologize for any issues you encountered while using our contacts, including discomfort such as aching, burning, dryness, and swelling of your eyes. We sent a follow-up email to further investigate your concerns regarding your eye health issues. We want to stress the importance of not wearing Hubble daily contact lenses while sleeping, as it significantly increases the risk of infection and permanent vision damage. We are also deeply sorry for the difficulties you faced when requesting a refund in 2019. We understand that this must have been a frustrating experience for you. We have issued a full refund of $79.00 to your account for all the orders placed. We want to assure you that we take matters of quality very seriously and are committed to addressing this situation promptly. We aim to prevent such incidents from happening in the future. Your feedback is invaluable to us, and we truly appreciate you bringing this matter to our attention. Please be assured that we will take the necessary steps to rectify the situation and ensure that our products meet the standards of quality and customer satisfaction. Thank you once again for your valuable feedback. If you have any other questions or comments, please feel free to get in touch with us by sending an email to ******************************* with the subject line "ATTN: BBB". We hope you have a great day. Sincerely, ****

• Review fromKuyler Q

  Date: 10/28/2023

  5 stars

  Kuyler Q

  Date: 10/28/2023

  Great affordable quality contacts. Scheduled automatic shipments make it so you are always covered

  Hubble Contacts

  Date: 10/30/2023

  Hi ******,Thank you for your positive feedback regarding our scheduled automatic shipments. We're glad to hear that our service has helped ensure that you are always covered with your shipment needs. We understand how important it is to have a reliable and convenient delivery system. Our goal is to provide a hassle-free experience for our customers, and we're glad that our scheduled shipments have met your expectations. Should you have any further questions or need assistance, please don't hesitate to reach out. We value your support and look forward to continuing to serve you.All the best,*******

• Review fromAmy H

  Date: 10/13/2023

  1 star

  Amy H

  Date: 10/13/2023

  Same as all the others, my husband and I had separate accounts and everything was fine until it wasn't. Hubble made duplicate accounts and charged us double every month. After all was refunded, finally, and double accounts were closed the same started happening again. Husband got mad and canceled the account. even with a canceled account they were still sending and charging without our approval. Trying to get a refund is a nightmare. Hours on the phone and messaging them. then they want to charge for shipping, lol. Stay far away!

  Hubble Contacts

  Date: 10/16/2023

  Hi ***,Thank you for taking the time to write us a review and for getting our attention on this matter. We sincerely apologize for the negative experience you had with our company, and we understand your frustration regarding the duplicate accounts and unauthorized charges. We apologize for any inconvenience you experienced during the refund process. It is certainly not our intention to make it difficult for our customers to obtain a refund, and we apologize for any miscommunication or prolonged resolution time. Regarding the continued charges after canceling your account, we understand how this situation can be frustrating and we also acknowledge your concerns regarding shipping charges. We strive to maintain transparency in our policies, and we apologize if this was not adequately communicated to you. However, please be advised that Hubble does not create duplicate accounts and once the subscription has been confirmed that it has been canceled it shouldn't have any further charges and shipment moving forward. Our customers' satisfaction is our top priority, and we genuinely regret any inconvenience or dissatisfaction you have experienced. We would like to investigate it thoroughly to resolve this issue for you to your satisfaction. Please send us an email to ******************************* with the subject line "ATTN: BBB" and we will work diligently to address your concerns and find a mutually agreeable solution.We hope to have the opportunity to regain your trust and provide you with a positive experience in the future.All the best,Jhanine

• Review fromBrynna S

  Date: 08/31/2023

  1 star

  Brynna S

  Date: 08/31/2023

  I was a customer for years. I am so shocked at how money hungry they are. I started off using their service because it was cheap and convenient. I am a single mom, work full time and in school full to advance my degree. Both the cheapness and convenience are high priority for me. They went up in prices awhile back to $44band I thought that was high for the low quality contacts I received. (they can be blurry and they dry out my eyes, and tear more than other brands I have tried.) Still the convince was such a win to me. I woke up yesterday and I had two charges of $102.99. Equaling $205.98 that I was not prepared for. I called them expecting a resolution as in the past when they charged me for contacts but they never got delivered, they were very helpful and solved this issue. This time was sadly not the case. I was put on hold for most of the 46 minute conversation, I think we spoke a total of 5 minutes. Then they told me they would refund me one of the $102.99 charge because they messed up, but not the other one. When I asked why they are still charging me $102.99 compared to my $44 usually subscription they told me that I changed it to that. I told them there was no way I did that, I dont have that in budget, they told me there is nothing they can do. I asked cant you just switch me back to old subscription since I did not consent to this. They flat out told me no. I dont understand how this is even legal, how they can charge people whatever they want whenever they want however many times a day they want. I wouldnt waste my time with this company, it clearly lost its values in supporting the costumer. There are many other services out there that I have heard respect their consumers and dont charge you more money multiple times a day without consent. Very disappointed in a company I used for years.

  Hubble Contacts

  Date: 09/04/2023

  Hi ******! We thank you for taking the time to give us this feedback and bringing this matter to our attention. Feedback is essential for our business so we can provide better customer service. We're truly sorry to hear that you were unaware of the two $205.98 charges on your account, and our team did not explain what the charges were for. We understand how upsetting this must be for you. Your satisfaction is important to our company, and we hope we can correct this mistake for you. We recently encountered a bug/error, and your account was affected by it. However, this issue has been escalated to *************, and they are on top of the situation. We appreciate your patience on this matter. As a courtesy, we have issued a full refund to your account for the $205.98 charge. Please note that the credit back to your account can take up to 3 to 10 business days depending on your bank provider. You can return this unopened package once you receive it by writing "RTS" and dropping it to the nearest mailbox. Please get in touch if you have any other questions or comments by sending us an email at ******************************* with the subject line "ATTN: BBB". I hope your day goes well. ******************

• Review fromolivia m

  Date: 06/23/2023

  1 star

  olivia m

  Date: 06/23/2023

  *** tried to cancel my subscription for months and theyre still charging me FOR CONTACTS I CANT EVEN USE. never got an email or anything. i need TWO $43 refunds because they literally at the wrong prescription and it says my account is deactivated yet theyre still charging me.

  Hubble Contacts

  Date: 11/21/2023

  Hi ******,We appreciate you contacting us about this issue and taking the time to leave a review for us. We deeply apologize for the challenges you faced while attempting to cancel your subscription. Thank you for bringing this matter to our attention, as we take customer feedback very seriously. We understand the importance of swift and effective resolution in such matters. It is not our intention to cause any inconvenience or delay in resolving customer issues.We have reviewed our records and confirmed that you contacted our customer support team way back on June 23, 2023, and it appears that the charges you mentioned were for a duplicate subscription that was deactivated. However, it's important to note that you still have an active account, which resulted in the continuation of charges. During your conversation with our customer support team, it was communicated that the most recent charge couldn't be canceled until the return package was received. However, you informed our customer support that you would file a dispute with your bank instead of returning the package. We understand your frustration, and we strive to ensure a seamless resolution.To swiftly address this matter, we can confirm that your account was already canceled and we have initiated the process for two refunds totaling $85.96 to be issued to your account immediately. You should expect to see these refunds reflected in your statement within **** business days.We really regret what occurred, and we hope that we were able to give you a satisfactory resolution. If you have any additional questions or concerns, please contact us at ******************************* with the subject line "ATTN: BBB." Have a wonderful day!All the best,*******

• Review fromBuddy M

  Date: 06/02/2023

  1 star

  Buddy M

  Date: 06/02/2023

  I would give a zero. I've asked for a refund,I've asked to stop payment. The phone customer service person lied by saying they already have payment that I must accept the contacts then return them via ****** posted. My credit company has informed me the money has NOT been transferred. No receipt or record was provided. No email to let me know they'd be withdrawing ****** for something I don't want. I will not be using this service, I don't think this process was legal in ******.

  Hubble Contacts

  Date: 06/05/2023

  Hi Buddy, thank you for taking the time to leave a review/feedback. I am truly sorry that we've caused you a huge inconvenience and that you had such an unpleasant encounter with one of our associates. It’s important to us that our customers are more than satisfied, and we understand the frustration. I did look into this and based on our records you called us on the same date that you've been charged and you requested to cancel the order and subscription, however, the order has been successfully processed. The upcoming charge schedule is posted in the customer's account, as well as information on how to edit or move the upcoming orders in the schedule. Our orders are part of a subscription program, so we are prepared to be processed immediately after the charge is cleared. We are physically unable to cancel or pull back an order once it has been charged. The charge is authorized when you place the first order. But no worries, as soon as we receive your return in the unopened box, we’ll be more than happy to issue you a refund. Rest assured that your account has been successfully canceled and moving forward, there will be no charges. We apologize for any inconvenience this has caused you and sincerely appreciate you taking the time to provide us with feedback. Please reach out if you have any further questions or concerns by sending us an email at [email protected] with the subject line "ATTN: BBB". Have a good day! All the best, Jhanine