Business ProfileforL'Oreal USA

Bought several hundred dollars on Lancme website in mid November intended as Thanksgiving gift for mom and never received the package. *** showed package delivery to my apartment locker however the locker system never sent any automatic emails on the package receipt (it would if a package actually got delivered). Nor was there any delivery photos. Called Lancme customer service to report the issue and filed a case for investigation. A month later I received an email from their representative named ******************* apologizing for my bad experience and asking whether I would want a replacement or refund. I replied confirming my preference to get a replacement so it could be used as Christmas gift to mom instead, and sent my address again to her. Then no replies after that. Followed up with multiple emails in the next few months and not sure what happened. Finally called after several months of waiting for a potential replacement package but never received anything, was told by agent **** saying she didnt know what happened with my previous filed case and had to open a new case for investigation since the old case notes were confusing. Then a couple days later I received an email from their representative ******* saying they were unable to assist because the order was too old!?!? And how generous were they offering me a 10% code to compensate for my >$300 loss!?!? Totally absurd. Their poor and confusing customer services was the reason I havent received any thing for the hundreds of dollars paid, after several months of waiting at this point. I would advise not purchasing any Lancme product again, and certainly not from their own website. Lancme doesnt care about their customers, nor are they responsible for any of their own mistakes.