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          Find a Location

          L'Oreal USA has 17 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • L'Oreal USA

              10 Hudson Yards New York, NY 10001

            • L'Oreal USA

              Consumer Affairs-Maybelline P.O. Box 1010 Clark, NJ 07066

            • L'Oreal USA

              PO Box 98 Westfield, NJ 07091

            • L'Oreal USA

              7080 New Buffington Road Florence, KY 41042

            • L'Oreal USA

              P.O. Box 98 Westfield, NJ 07091

            Business ProfileL'Oreal USA

            Cosmetic Manufacturers
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            10 Hudson Yards

            New York, NY 10001

            Visit Website
            (212) 818-1500

            Customer Reviews

            1.05/5

            Average of 39 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            243 complaints closed in last 3 years

            100 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 71

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            L'Oreal USA has 17 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • L'Oreal USA

                10 Hudson Yards New York, NY 10001

              • L'Oreal USA

                Consumer Affairs-Maybelline P.O. Box 1010 Clark, NJ 07066

              • L'Oreal USA

                PO Box 98 Westfield, NJ 07091

              • L'Oreal USA

                7080 New Buffington Road Florence, KY 41042

              • L'Oreal USA

                P.O. Box 98 Westfield, NJ 07091

              Headquarters
              10 Hudson Yards, New York, NY 10001
              BBB File Opened:
              11/1/1998
              Years in Business:
              71
              Business Started:
              1/1/1953
              Type of Entity:
              Corporation
              Alternate Business Name
              • IT Cosmetics
              • Lancôme
              • Essie
              • Urban Decay
              • SkinCeuticals
              • Clarisonic
              • Thayers Natural Remedies
              • YSL Beauty
              • Maison Margiela Fragrances
              • Lancome
              • Cosmair, Inc.
              • SoftSheen Carson
              • Garnier
              • Maybelline
              • Redken
              • Kérastase
              • Matrix
              Related Businesses
              Business Management
              • Mr. Laurent Attal, EVP, Research and Innovation
              • Mr. Frédéric Rozé, President/CEO, L'Oreal USA
              • Mr. Jean-Paul Agon, Chairman and CEO, L'Oreal Paris
              • Mr. Marc Speichert, CMO
              Contact Information

              Principal

              • Mr. Frédéric Rozé, President/CEO, L'Oreal USA
              • Mr. Jean-Paul Agon, Chairman and CEO, L'Oreal Paris
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              243 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/19/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I bought a double pack of Cerave face lotion. It has both AM and PM lotions. The AM lotion is SPF 30. Their other products are great, but this lotion dries out my face, the opposite of what it's supposed to do. The lotion also pills- after wearing it for a couple hours (sometimes way sooner), I have little clumps of the white lotion on my face.I contacted Cerave customer service, but they said because I didn't buy it from an "authorized dealer" that they wouldn't do anything to remedy the situation. I find this to be ridiculous because the lotions are clearly Cerave branded and came in a special, Cerave branded package. I do not know how BJ's ************** (where I purchased the lotion) would have bought these, and had them specially packaged in Cerave packaging for their warehouse store, without buying them from Cerave.
              Read More
              Read 242 More Complaints

              Customer Reviews

              39 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Heather G

              07/01/2024

              My son ordered cologne from them, $160.00 - I returned it, received an email that the return would be processed quickly (up to 7 business days) - that was May 10, 2024, still have no refund as of July 1, 2024.
              Read 38 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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