Customer ReviewsforEstee Lauder Companies

I have ordered twice from Este Lauder in the past 2 years, both times the order was missing an item of over $70 value and they have refused to send. I have had to call their customer service over 8 times. The first time they tried to make it right by sending a free sample. Im reporting this as credit card fraud. They also bait and switch by offering a free item but then telling you theyre out without offering a replacement. This company is a fraud, you can see from all these reviewers how many people they have scammed. How are they still allowed to do business and steal from customers?

I ordered online from Estee Lauder and my order was supposed to be delivered by **** Ten days later I got a notification from *** that my order wasn't delivered because I wasn't home to sign for it. Estee Lauder never told me I had to be there for delivery of my order. I work during the day and can't be home to sign for it. When I called Estee Lauder customer service to request them to refund my money because I hadn't received my order, they refused. So now I don't have my order or my money. This company is dishonest.

I have been shopping with Estee Lauder for over five years. In the beginning, the service was good. However, these two years, I kept getting packages with missing items, and I had to call them to get what I paid for. It's annoying.

My Clinique experience has been unacceptable. I received an order on 1/22 containing the cleanser that I ordered, but it was in long-discontinued packaging, which was a red flag. I looked up the batch code on the bottom of the bottle, and this cleanser was manufactured in January 2020. Absurd that it was shipped. Why Clinique even still has cleanser in the old packaging is a mystery. I called the same day, and a replacement was processed. Two weeks later, I still have yet to receive any confirmation. I called again on Thursday, 2/1, and I was assured that the replacement has been processed, but still nothing. In the meantime, I re-ordered the cleanser on my own, and it came in less than three days. It's ridiculous that I haven't received the original replacement after two weeks, and nope, no refunds because it has been processed.

I want to let people know of my experience with Clinique . I ordered on Black Friday a moisturizer. I got a good price for it. First this took three days to verify my credit card before sent....I was surprised but not concerned. Clinique did reply in about 5 days, saying order was being shipped. Thought that was good. I tracked the delivery of this product. The item was delivered by Ontrac. My sister was home all day and never did receive a delivery. i contacted the delivery service and they responded the next day, saying an investigation would be made. Conclusion of investigation was that they could not confirm delivery; told to contact Clinique.Did a chat online, but nothing could be done, I must file claim with Ontrac.Now you have my money and I gave it to you in good faith. You hired the delivery service, not me and I will not file claim with them... you should. After my money was returned or order replaced. Then Clinique can get money back from delivery service.Am totally amazed at your service . Refund policy does not include information that you will not stand behind delivery service.

Worst chat customer service. They need to train their employees better. It is ridiculous. I received a $190 gift set for the sale price of $125. When it arrived it was missing a product. Fine, it happens. Contacted customer service, no apology and no offer for expedited shipping. Said an email would be sent with confirmation of replacement product. Never receive. Went on the chat function again, rep was very unhelpful like the first one I spoke with. She said it will be there in **** days and thats all they could do. When I was seeming annoyed with that answer, said someone would reach out in ***** hours. Ya sure like the confirmation email. PLEASE DO NOT ORDER FROM THEM EVER! I will never repurchase anything from them. Im taking it to the Tok LOL!

On Saturday night Dec 2, 2023 at 11:00 pm approx I made a duplicate purchase by error and the system did not allow me to cancel my order although I had 1 hour to cancel it. I immediately called customer service but it was 11 pm so it said they were cold to call back the next morning, which I did. I contacted Estee Lauders customer service on Dec 3, 2023 at approx 8:00 am and a Rep told me they would cancel my order and that within ***** hours I would get an email with my cancelation. Since by Wed Dec 6th I didn't receive anything I contacted Esytee Lauder **************** number again. I spoke with 3 Reps all said that they cannot cancel my order that no Supervisor was available to answer me and that I would be contacted by a so called "Operations Team" that would call me within ***** hours from today to see what they can do about my duplicate order cancellation? I told them that even Target treats their customers better and give you no problem in canceling your orders. I am extremely disappointed on how this company is treating its customers and surprised that they are not ashamed of having their famous company name tarnished by this. Hopefully the BBB can do something to help customers like me. It is very frustrating to say the least.

The worst customer service. ******************************************* doesn't care about their customer. I am an EL customer for 10+. My last order was through their website. I never received this order, the delivery service contracted by EL delivered my order to the wrong address. I contacted EL customer service about the issue, they just shrugged and said I have to sort it out with the carrier. Really? EL pocketed the money for the order and then, if it goes wrong, it's not their problem? Total disregard for their customer. It's time to find another brand to spend my money on. The way EL treats their customers is just inacceptable.

ELC is always selling products they dont have in stock! Im not talking about the back order warning, I mean after the order is placed. This time they canceled 1/2 my order and refused to cancel the rest of the order. Said it was not possible! I wont return the product, I will refuse the delivery. Im done, over it. Its time to stop buying what we dont need. The Lauder family should be ashamed. Greed is so ugly.

Worst customer service. Ive called over ten times for a return. First they wouldnt send me a return label for a week. Next they told me I need to return the free sample that came with the order which I did not keep. Finally I took the item to *** to return and they said I need to drive it to the nearest *** hub one hour away. I called Este Lauder again and they told me there is nothing they can do to help me. As a mother of four small children I dont have time to drive one hour to drop off a box. I will never be ordering from here again