Reviews

This profile includes reviews for Estee Lauder Companies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Estee Lauder Companies has 272 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Estee Lauder Companies

  767 Fifth Avenue New York, NY 10153-0023

  
• 

  Estee Lauder Companies

  2151 S Santan Village Pkwy Gilbert, AZ 85296

• 

  The Cosmetics Company Store

  2200 Tanger Blvd Ste 910 Washington, PA 15301-7924

• 

  Cosmetics Company Store

  80 Premium Outlets Blvd STE 333 Merrimack, NH 03054-4775

• 

  MAC Cosmetics

  825 Dulaney Valley Rd Ste 4040 Towson Town Center Towson, MD 21204-4052

Review Details

• Review frommenghe x

  Date: 01/09/2025

  1 star
  I ordered two Lamer sets on Black Friday, but I only received one and the first time I immediately emailed to contact them, all I got was an automated response. I tried to contact online customer service again and they just told me very perfunctorily "we'll reship it to you." I asked her how long I would have to wait, and she just said she would email me, and I still haven't gotten any email about the shipment. i've been waiting for over a month, and it's a 600 dollar set!

• Review fromKtistina G

  Date: 12/30/2024

  1 star
  I placed an order with ESTE LAUDER and the order was not received. I called customer service x2 but both times the representatives were not able to resolve the issues and very unprofessional on how to deal with customers. They do not take accountability and they insist that *** should resolve the problem. I was just left hanging and they refused to give me any refund. I have never encountered insensitive and rude customer service. I just wasted $160 with them. Im hoping that the company will deal with their customers better and treat us right.

• Review fromSteven G

  Date: 12/17/2024

  1 star
  On 11/22/2024. I order 2 sets of Soft Clean Duo Skincare Set - Cleanse + Hydrate + Sooth for my wife and mother for Christmas. I pulled up the tracking information as I've yet to receive the order. ****** said it was delivered 11/26/24. So I call Estee Lauder and my representative ***** states that tracking number is invalid (making them read it back to me verbatum). She assures me the item will be there in ***** hours. In disbelief that this representative could not access the tracking information or verify anything on their screen. I open a web chat with another representative in order to reconfirm the information. Along comes my conversation with ****** on 12/17 at 2:09PM EST. ****** told me that the items i ordered are "limited edition". My order will not be fulfilled and that I will receive a credit, without offering any alternative. The items I ordered are standard stock items that can be purchased as a gift set. My advice: Don't do business with Estee Lauder

• Review fromJing D

  Date: 12/09/2024

  1 star
  Ten days ago, I purchased cosmetics from Estée Lauder. After waiting for a long time, the order never arrived. Suddenly, they told me it had been delivered and placed in a storage locker. First, the items are expensive, so shouldn’t they have been delivered to my doorstep or handed to me in person? They should have called me or ensured I personally received the package, instead of placing it in a storage locker without my permission. Second, they claimed the package was in a storage locker but only provided a photo of the locker with the package inside. They didn’t give me any password or way to retrieve it. As a result, I’m unable to access my package. When I reached out to Estée Lauder to ask why I couldn’t retrieve my items and why they hadn’t provided the password, they kept passing the responsibility to another company, ******, which is the delivery service. However, ****** stated that once the package is delivered, they are unable to provide any password. Now, I’m being pushed back and forth between Estée Lauder and ******. My money has already been spent, but I haven’t received my items or gotten my money back. Furthermore, the Estée Lauder representatives have been extremely rude and unhelpful. They refuse to resolve the issue, treating me as if I hadn’t paid, even though I spent several hundred dollars on these products. I feel very hurt and disappointed. Estée Lauder’s staff have been incredibly unprofessional, failing to solve the problem while treating me with a poor attitude. It’s made me very sad and upset.

• Review fromElaine G

  Date: 12/01/2024

  1 star
  I have had trouble with the Origins website for years; I remember the two hours it took a few years ago to place an order. Now I cannot order from Origins or Clinique's websites or by phone. Every time I put in a credit card that all other stores accept, it is turned down by Origins and Clinique. I have looked for help from customer service and chat. I have cleared out cookies as chat suggested. I have tried ordering on Siri, Chrome and Brave platforms; I have tried 3 different valid credit cards. I even tried ordering from an ipad, not the computer. Nothing works; my cards are always denied. My latest theory is that their site has a credit card that was canceled months ago as my credit card with Estee Lauder, but chat did not seem to want to take if off the site, and I cannot find how to do it myself.I have spent hours of my time with Estee Lauder website issues. No one at the company seems to be able to help. I have given up on them.

• Review fromsara s

  Date: 11/23/2024

  1 star
  My package was delivered on November 16th. The package was not delivered to my door but was left in the lobby. It cannot be said that Bobbibrown is not responsible. they used a cheap express company and did not require a signature.And delivery man didnt follow the agreement, who didnt leave the parcel at my room doorway! My package was worth two hundred dollars and now lost it. I'm very disappointed.

• Review fromAshley F

  Date: 11/09/2024

  1 star
  Cant unsubscribe from their emails. None of the links in the emails work. Just take me to blank pages that never load. Tried on several different browsers and computers/phones

• Review fromKate S

  Date: 10/17/2024

  1 star
  Dear BBB,I am writing to share an negative experience with La Mer, owned by Estee Lauder, regarding two online orders I placed for the "Calming Hydration Collection," totaling over $900. These purchases were intended as gifts for my family members. However, upon receiving the packages, I was disappointed to find that the applicator for the eye concentrate, which is featured on the website as part of the collection, was missing.I have spent over an hour on the phone with four different representatives from La Mer on separate occasions, simply requesting that they send me the missing applicator. Unfortunately, the responses from their corporate representatives have been both disappointing and unhelpful. Despite my efforts, the issue remains unresolved.Additionally, the advertisement on their website is misleading and constitutes false advertising. The product I received does not match what was depicted in the online images, leading to frustration and eroding my trust in the company. I will never purchase from this company anymore.

• Review fromEdwin R

  Date: 10/07/2024

  1 star
  Origins was having a weekend pop up on the weekend of Saturday, October 5th, 12-6PM, and Sunday, October 6th 11AM-5PM at ******************************************. When we arrived on Saturday at 5PM, they denied us and others entry, even though there was still 1hr left for the event. So they false advertised the time of the event. We left and said we were coming back tommorow, which was Sunday, we arrived around 2PM, and waited in line patiently. When we finnaly got called to come in, we walked in, and within a few minutes of taking pictures, my girlfried fell by some fake grass, that was part of the display, they made a big deal of it, and they asked us to leave.

• Review fromBen D

  Date: 09/27/2024

  1 star
  I represent a business.I called customer service, then was transferred to corporate.The lady on the phone at corporate literally laughed at me over the phone.She was rude, inconsiderate, and terrible at her job. She was being a very nasty human for no reason.I am going to stop all my business with Estee Lauder immediately, and will not be working with them or any subs in the future.Highly recommend staying far away from any partnerships with EL.