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Customer Review Ratings
Average of 160 Customer Reviews
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Review fromJen N
Date: 06/03/2024
5 starsJen N
Date: 06/03/2024
************************* is one of the best people in this industry that I have ever worked with. She was highly attentive to our needs, always responded right away, and was very proactive in looking for solutions to the issues we were having during an ownership transition. Her communication skills are above and beyond what anyone would normally expect or even hope for. I would highly recommend her for anyone needing help with their merchant services.******************* *********************, LLC
Sekure Payment Experts
Date: 06/10/2024
Hello ***, We agree, ****** is a real asset to our team. Thanks so much for your review.Review fromLiane H
Date: 05/30/2024
5 starsLiane H
Date: 05/30/2024
I spoke with our representative, ********************, today and he was amazingly helpful and informative. I am new to our company, ********************* Construction, and he answered my current question, along with sharing additional information on the process and things to watch out for. This will be extremely helpful as I transition to using this platform. Very much appreciated his expertise.Sekure Payment Experts
Date: 06/10/2024
Hello *****, thank you for the time to share your feedback. We value your loyalty.Review fromWade L
Date: 05/30/2024
1 starWade L
Date: 05/30/2024
Keep getting calls everyday and the guy on the phone just hangs up. Really getting tired of this companySekure Payment Experts
Date: 06/10/2024
Hello ****, thank you for alerting us to this and we apologize for any negative experience. Sekure prides itself on helping merchants such as yourself, so your description of your interactions is extremely concerning to us. We would like to review all communications and take appropriate action, but we are unable to identify your file. Please email us at ***************************************************************************** so that we can further investigate and add you to our Do Not Call list.Review fromRyan P
Date: 05/24/2024
5 starsRyan P
Date: 05/24/2024
Hi i am writing my review on behalf of *** **** ****. We recently have gone through a move and our Senior Payment Expert *************************** has been amazing. She has helped us with the move of our equipment and getting our address changed. She has followed up and made sure everything went smoothly which was much needed as i was running all over the place. A month or so back she also helped us with our rates and overall have nothing but good things to say about my experience with her as our representative.Sekure Payment Experts
Date: 06/10/2024
Hello ****, Thanks so much for the shout out! ***** is one of the best. We are happy to hear she has made such a strong impression on you!Review fromRandi D
Date: 05/15/2024
5 starsRandi D
Date: 05/15/2024
Our Sekure representative, ***************************, was able to help our company, QuickSeries Publishing, reduce the rates and fees we were paying. She was very pleasant and professional and worked hard to provide us with the services and products we required, making sure we got the best rates possible.Sekure Payment Experts
Date: 05/16/2024
Hi ********************** is great to work with and she will have your back! Thank you for sharing your feedbackReview fromRupal N
Date: 05/13/2024
5 starsRupal N
Date: 05/13/2024
I worked with *************************** in Sekure for getting access of the account as the current person left the business and then all the signers were also outdated. She helped me to get that updated and constantly staying in touch on following up. She also helped to not change the *** for our current two accounts which was huge help and saved us from lots of hassles. She is very helpful and consistent with her work, and I highly admire her work and customer support. She is a rock start. keep it up.Sekure Payment Experts
Date: 05/14/2024
Hello ******, thank you for such a positive review. We are happy to hear ***** was able to solve all yours issuesReview fromMike L
Date: 05/08/2024
5 starsMike L
Date: 05/08/2024
We started working with Sekure in the 4th quarter of 2022. My company, ****************** Services, is a national company and we have over 50 merchant ids with Sekure. *************************** is the absolute best representative to work with. She is dedicated to our accounts and is always accessible. She also continues to follow up to ensure all is going well. We throw a lot of new things at ***** and she always seems to get it figured out. Thank you *****!!Sekure Payment Experts
Date: 05/09/2024
Hello ****, We agree, ***** is a real asset to our team. Thanks so much for your review.Review fromSukhdev S
Date: 04/24/2024
1 starSukhdev S
Date: 04/24/2024
Sekure Merchant Solutions is a predatory company, praying on small businesses. Early last year their account manager *********************** convinced me to switch to Sekure Merchant Solutions from Square, where I did not pay any monthly fees. He told me in phone conversation that this was a month to month contract, I can cancel anytime. What he did not mention is that they are locking me in for 3 years, A fine print in the merchant agreement, which I unfortunately initialed just trusting their representative. I have asked Sekure to provide me a copy of that conversation as I believe they record everything.I lost my business, have no income and have been trying to close, but it has been a NIGHTMARE which continues to this date. They asked me to sign a cancellation letter which says, I agree to pay $600 early termination fees. THIS LETTER IS A DAMMED IF YOU DO SIGN - DAMMED IF YOU DON'T SIGN. If you don't sign they will keep charging you monthly fees, If you sign (like I did) they charged my credit card $600. There is always discretion that any company management can use to waive the fees where the merchant is out of business and has no income and is going through severe financial hardship. Sekure chose to be GREEDY and charged me $600 anyway.They also sneaked in over charges 10/31/23 11/30/23 and 1/2/24. They have not refunded those either.If you like getting MISLED into MULTI YEAR CONTRACTS, HUGE EARLY TERMINATION FEES. THIS IS THE COMPANY YOU WOULD LOVE.Sekure Payment Experts
Date: 05/06/2024
Hi ******, please know that what you have described is not what Sekure stands for and we do not condone any form of misrepresentation. The merchant service agreement and early termination letter you signed are both very standard documents, but rest assured an internal investigation is being conducted and any necessary corrective action will be taken. Our initial review of your file has confirmed that you had signed off and initialed not only the merchant service agreement with your processor, but also a cancellation letter that clearly specified the exact early termination fee (***) and terms. Please note that all fees are set and debited by your card processor. As your broker, Sekure would have been happy to negotiate the *** with your processor had you raised your concerns about it prior to it being debited. As always, our goal is to reach a mutually satisfactory resolution between merchants and their processor. To the best of our understanding, Sekure first became aware of your *** concerns after it had already been debited. The vast majority of our merchants are happy with the merchant service agreement we negotiate for them and continue on for many years without any early termination fee ever becoming a topic of discussion. Unfortunately, it sometimes does not work out, as is the case with your business, but in the interest of good customer service we wish to leave things on as amicable note as possible. To that end, our team had proposed a solution to you involving credits, but we have not heard back that this was satisfactory to you. Should you change your mind or wish to discuss further, please reach out to us at ******************************************************************************Review fromCandy S
Date: 04/19/2024
5 starsCandy S
Date: 04/19/2024
*********************** helped me work through a really tough issue. He called regularly to keep me posted on the progress, was always personal, polite, and professional. He really cared about getting a solution for our problem. Thank you *******!****************** Retail sales and shippingSekure Payment Experts
Date: 04/25/2024
Hi *****, We're thrilled to hear about how ******* was able to help you. Thank you for your review.Review fromAlison G
Date: 04/15/2024
5 starsAlison G
Date: 04/15/2024
We are a small business that was being taken advantage of by a previous processor representative and needed to make a change. ******* took his time and answered every single question we had, went through the contract word by word, and helped us laugh along the way. So far it has been an amazing experience!Sekure Payment Experts
Date: 04/16/2024
Hi ******, ******* is great to work with and he will have your back! Thank you for sharing your feedback
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