ComplaintsforAmerican Express Company
Credit Cards and Plans
Additional Complaint Information
Customer Complaint:
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Complaint Details
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Initial Complaint
02/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been filling my taxes with ******* ****** 3 years and this year my Federal tax refund was deposited 02/17/2022 to Serve **************** Account and they lock my account . It was for $12000. I have been calling and on hold for more than 4 hours and no has help me. Im a single mother of 3 kids and this is my only source of income. Im completely hurt and confused on why they would lock my account and card. I have read 100 of complaints about them and is disgusted. Please help meBusiness response
02/25/2022
We responded to the customer via written correspondence today.Initial Complaint
02/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The problem is I already made a payment I’m currently in the Covid relief program and my problem is I made a payment already and autopay was already suppose to be taken off I made a payment back in January 26th of 2022 and I wake up and see they are processing another payment I already contacted customer service and they haven’t been helpful telling me they can’t change it when I first went in the program a rep told me I didn’t have to have autopay currently as I’m typing I’m on hold and it’s ridiculous and a problem nobody has been able to help me being put on hold been chatting to other reps online and nobody has been able to help me and I’m very frustrated not only did I contact someone to tell them take off autopay but they clearly didn’t do what they said they was going to doBusiness response
02/28/2022
Customer complaint was responded to via phone on 02/24/2022.Customer response
03/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** *******Initial Complaint
02/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered gift cards through American Express Gift Card.com-Reported to Amex when cards were not received for several weeks. Cards were placed on hold. When cards finally showed up, I reversed the dispute and was again charged for the cards. American express gift card won't release the hold and wont issue me a refund and American Express credit card account wont issue me credit. So now I have paid for the cards, but cannot use them. So now I am screwed out of $1735.75 because neither of them has resolved the issue.Business response
02/22/2022
we mailed our response to the consumer todayCustomer response
03/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**** ******
Initial Complaint
02/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 10/25/2021 I applied and was approved for the Delta SkyMiles Gold American Express Card. This was a card advertised to me by my recent Delta flight with a welcome bonus offer of 70,000 SkyMiles after spending $2000 within the first 3 months of opening the account. What was failed to be mentioned, was my qualification for the welcome bonus was to be reviewed in private and the decision of my qualification withheld from me. Proceeding as if I was going to receive my welcome bonus I solely used this card to make the $2000 spending requirement only to not find my bonus miles in my account in 3 months time. When calling Amex I was only given broad reasons as to why I may have been denied, but no actual justification. Statements such as, "Based on your history with American Express welcome offers, introductory APR offers, or the number of cards you have opened and closed, you are not eligible to receive this welcome offer" were used often. The facts on my account history are simple: 1.) I have not received a welcome bonus offer on any Amex card before 2.) I have never opened and then closed a Delta Amex card before 3.) The only Amex card that could feasibly be shown as being closed in my name was a card opened by my parents Lars Lundgren & Michael Gettings in my name and closed when I was older. I believe Amex's broad reaching clauses and unwillingness to share details on their methods for identifying my welcome bonus eligibility (based on my own account history) nefarious and wrong. It is also quite convenient that they fail to mention their decision and let their customers spend away in hopes they will get a welcome bonus that was never theirs. Keeping customers blind and ignorant is no way for a customer facing company to operate. I ask BBB to aid in my pursuit of, at the very least, forcing Amex to state their reasons and rationale for why I was denied a welcome bonus. Ultimately, I would like a reversal on their decision for denying my welcome bonus.Business response
02/24/2022
We responded to the consumer via written correspondence today.Initial Complaint
02/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
They owe me over $200 from an account that I closed months ago and I need them to mail me a check.Business response
02/25/2022
We responded to the consumer via written correspondence today.Initial Complaint
02/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft disputes a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act.1. AMEX & bal. $9,284.00 Acct # ****************Business response
02/18/2022
We responded to the consumer via written correspondence today.Initial Complaint
02/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Bad customer service amx give me a 1099 if that account is fraud van corporate call me asapCustomer response
02/07/2022
Bad customer service rude they call me name like retardant and they mail me a1099 for I don’t no why I never open a account someone did open under my nameBusiness response
02/23/2022
We responded to the consumer today via written correspondence.Initial Complaint
02/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This item on my credit file is from unauthorized use of my social security number. I did not authorize this account to be opened in my name. I am unaware of how this happened and need this to be investigated and removed immediately.Business response
02/17/2022
We responded to the consumer via written correspondence today.Initial Complaint
02/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My name is ******* ***** and my account email address associated with Amex is ***********************. On Dec 15, 2021. I was communicating with an Amex representative trying to cancel my Amex Platinum card because I thought the card with an increased annual fee of $695 was no longer worth keeping. The representative told me that instead of $695, I would only be billed $550 in Jan 2022, which later became one of the reasons I changed my mind to choose to keep the card. However, on Jan 19, 2022, my card was posted with an annual fee of $695. And my ask is to get the difference in refund/credit.Business response
02/15/2022
We responded to the consumer via written correspondence today.Initial Complaint
01/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have 2 Amex card and 1 personal savings account my spending may be erratic but my bills always pay in full and never late recently I brought a car with one of the cards for 7090 which I pay 3000 off that day now I go to use my cards and they were all cancel with the reason being I was late on my bill which is a lie. I want my account reopen and the money in my savings account sent to me since they block that saying it was fraud that open when I told them it wasn’t.Business response
02/10/2022
We responded to the consumer via written correspondence today.
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Customer Complaints Summary
4,654 total complaints in the last 3 years.
1,847 complaints closed in the last 12 months.