ComplaintsforVoyager Digital, LLC
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Complaint Details
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Initial Complaint
11/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I cannot withdraw funds from my account despite multiple deposits being accepted. I have contacted customer support daily for weeks with no response. This company is essentially holding funds hostage that I need for urgent medical costs.They will happily take your money, but giving anything back is impossible.Initial Complaint
11/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
After depositing money into the app over the past month or so, after all such deposits and purchases of crypto in the app have cleared (per the in-app information), I attempted to make my first transfer out of crypto (USDC) to another app, Celsius using a wallet address. Each time I try, I am met with the false error message that withdrawals are limited to $25,000 per 24 hours. However, I have never made any prior transfer out and am trying to transfer out exactly $25,000 of USDC. I have contacted customer service about this on October 23, followed up multiple times, and never heard back. Each time I try again in case the funds have now actually cleared, I am presented with a transfer out fee higher than the last one. Today's was $50 versus the original of $20. So the transfer fees for Voyager not correctly processing the transfer keep increasing. I want the transfer out processed ASAP for no more than the original $20 transfer fee and given the poor customer service and time elapsed, a zero fee or customer service credit to my account is appropriate at this time.Initial Complaint
11/02/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Oct. 29, 2021 I transferred ****** MATIC($559.31) from ********** to Voyager. This transfer was confirmed by the website Polygonscan under this transaction number (hash): ****************************************************************** Even though this transaction is confirmed to have been completed successfully, the money has not appeared in my Voyager account. I dutifully reached out to Voyager customer service. They did not respond. I reached out again and received an auto-generated response. The business has not resolved this problem. They have not even responded with a human as far as I can determine. The customer service ticket ID is: ******Initial Complaint
11/02/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have funds in a Voyager account that I am unable to retrieve.After many pleas and no response, I am here.I URGENTLY need those funds and have had 0 *****************************Initial Complaint
11/01/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello, I'm not quite sure if I have the correct address for this company, or if I even have the correct and proper business name, but I do think it is Voyager Digital because that's all I can find on them. Voyager is an internet based stocks buying/selling/trading company. They are easily searched on the web but that's where I would need your assistance beyond that. Recently, I purchased $5000 worth of DogeCoin crypto currency on their website. About 2 weeks ago I decided I wanted to sell my 13k+ shares of the stock. When I got to their "sell" screen it only showed 45 shares to sell, however my portfolio shows the correct amount of over 13k. I tried reaching out to them via all avenues of social media ******************* Instagram) as well as emailed them twice via their support tickets, and via the only telephone number I could find online. There is no address, nor anyone answering the telephone number for them on their website and the only way they show that you can reach them is via a support ticket, but I have received no answer via any of the routes mentioned. Meanwhile the money that I have invested is fluctuating without any means from me to be able to sell or trade it. Their sell screen shows no shares to sell but again their portfolio screen shows 13k+. This isn't some small fly by night company, so I am at a dilemma because I want to sell my shares but their site won't let me and there's no one I can reach to speak with about it. Please, I can really use your help with this. Thanks in advance!!!Initial Complaint
10/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased the *** ethereum token and the company swapped to contract leaving me holding a bag of worthless tokens. The value is 0. Currently, the value of the tokens on the new contract is just under $3 meaning that I have incurred a loss of approximately $515.Customer response
12/10/2021
Better Business Bureau:
At this time, I have not been contacted by Voyager Digital, LLC regarding complaint ID ********.
Sincerely,
***********************
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Customer Complaints Summary
134 total complaints in the last 3 years.
4 complaints closed in the last 12 months.