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Business Profile

Crystal Stores

Namaste Crystal Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Crystal Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern, I purchased an opal ring from Namaste Crystal **** on Friday, May 3rd, 2024 for a present that I was going to gift on Wend, May 15th. The sales person ****** assisted me with the purchase unfortunately he sold me a defective ring. I was charged me a total of $*****, I have the receipt of proof of purchase. I gifted the ring on Wend May 15, 2024 and the ring lasted a total of three days. On Sunday May 19th 2024 the stone fell off the ring and when my girlfriend realized that the stone fell it was too late to recover it was lost somewhere. I was in disbelief on how quickly the ring had broken. I cannot be held accountable for the stone falling off this is unpredictable and I did not think the ring would break so quickly. When i brought this to the attention of the store, the store manager ******** advised that they could not do anything for me because they have a strict policy of three days. and even though it has been les than a month of the ring breaking they would not fix it replace it or give me a refund. I honestly just wanted a replacement or for the store to fix the ring. I seeked help from another associate ***** at who was kind enough to bring it the attention of the owner and she also advise that the owner would not do anything for me and was not help accountable for the ring. So i just lost ***** dollars from a defective ring that was sold to me by this store. Please note the owner was dismissive and unwilling to help me or even speak to me . Both the manager and the owner were unwilling to help me with the defective ring that they sold me. It has not even been a month since i gifted the ring and it is already broken?. They are not holding accountability for their ****** priced cheap jewelry and now i lost ***** dollars on a ring that they will not fix or replace. I am seeking help with recovering the $***** that i spent or a replacement ring please.

    Business Response

    Date: 06/05/2024

    Dear ***********************,


    I am writing in response to a complaint filed by ***********************, identified by case number ********. Upon reviewing the details of the complaint, I have determined that the customer did not purchase the item from my business, Namaste Bookshop.


    While I strive to address all customer concerns, it appears this complaint has been mistakenly filed against Namaste Bookshop as they are separate entities. The customer specifically mentions that the purchase was made from a different business Namaste Crystal ****************** kindly request that the BBB review this information and take the appropriate steps to correct this error. Please let me know if any additional information or documentation is required from my end to assist in resolving this matter promptly.


    Thank you for your understanding and assistance.


    Sincerely,


    ***********************
    Namaste Bookshop

    Customer Answer

    Date: 07/16/2024

    At this time, I have been contacted directly by Namaste Crystal Shop regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ****** *****

Namaste Crystal Shop is NOT a BBB Accredited Business.

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