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Business Profile

Delivery Service

Hailify, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item through an Etsy shop (Etsy Order #**********) on January 31, 2025, and was expected to be delivered between February 13-February 21, 2025. ****** was responsible for completing the final delivery of the package. ****** was expected to deliver the package with tracking # ****************.I received notice the package was out for delivery on 2/14/2025 but the package was never delivered and the order status was not updated until 2/22/2025 at which time I was told, "I regret to inform you that we attempted the delivery and the driver was out to with the package to deliver it but due to unforeseen circumstances and a technical issue the driver was unable to complete the delivery as midway the car of the driver broke down." and was informed a new driver would be assigned to deliver the package but again the package was not delivered. I've attempted to contact the company through email and phone number using the information listed on their site but have received mostly automated messages apologizing for the delay in delivery and being sent links to track the package status which has not been updated since 2/22/2025. I was also given another email address,*************************************************** to file a claim. I emailed this address on 2/27/2025 and have not received an acknowledgment or response to my email.I am hoping someone can help in resolving this issue as Halify has not helped attempt to resolve this issue.

    Customer Answer

    Date: 04/01/2025

    Better Business Bureau:

    At this time, I have not been contacted by Hailify, Inc. regarding complaint ID ********.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:02/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today (02/24/2025) 2 of my packages were marked as delivered by this company. Package #1 had a delivery proof 2 photos attached showing not only the wrong address but also the wrong package with a wrong name.Package #2 did display my lobby and as soon as I got a notification I went downstairs to pick it up (I was expecting it so I was working from home) * not even 3*5 mins later * the package was not there.I called customer service * and after ***** mins on hold and finally getting in touch with a rep * they refused to help stating that unless I can get video evidence that this happened * they won't call the delivery person even if they are still in my neighbourhood. So, the cover*up is real. I've contacted the seller, described the issue, provided photo evidence and received the refund. But I would not recommend dealing with this delivery company in any way. This is my latest issue with them, and not the only.

    Customer Answer

    Date: 03/21/2025

    Better Business Bureau:

    At this time, I have not been contacted by Hailify, Inc. regarding complaint ID ********.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought two dress from this company (through ********) and cannot get anyone to help with returns. The return site that they provide does not work. When you hit submit nothing goes through. I have been waiting for a live chat for some time now and no one is at the other end. I think this is a scam.They have a 14 day return policy but will not respond.

  • Initial Complaint

    Date:01/31/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ultrasonic devices to deter mice and insects. These items were never used, and I decided that I don't need them. I ordered these items from *******, who did not e-mail me an order number of their own. When I tried to return these items to *******, they couldn't take them because I did not have their order number. I subsequently sent two e-mails and made a phone call to Hailify's customer service. The e-mails were returned undeliverable, and Hailify never returned my voicemail. I am trying to obtain the ******* order number from Hailify, who must have it since they sent the items. My goal is to return these items, and collect my refund.

    Customer Answer

    Date: 02/01/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** *****



     

  • Initial Complaint

    Date:01/28/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Packaged shows delivered by hailify but no one even come up to my building, I check cameras and no one came to my building to deliver yet tracking number shows picture pm someone holding my package in the car and wall of my builDing. Delivery person stole my important package. Its outrageous.

  • Initial Complaint

    Date:01/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received the package on December *******. I have sent several emails and text messages requesting a return label for a refund. I was told it could take up to one or two weeks. This is beyond the time range and no further response. The coat does not fit. No response from Yanwen, who I was told is the person that I should contact.

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered something from Temu and the courier was by hailify. I get a message saying that the package was delivered and I picture was taken of not an apartment with a package but of someone house window. Now I have a ring camera on my door with an apartment number.

  • Initial Complaint

    Date:11/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hailify has stated that they delivered my package but instead they did not. When i called them they refused to even talk to the drive (whom i suspect stole my package). They left me with two images that do not show anything and looks like the driver took them in the truck. Their customer service is horrible.

    Customer Answer

    Date: 12/03/2024

    Better Business Bureau:

    At this time, I have not been contacted by Hailify, Inc. regarding complaint ID ********.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:10/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They delivered a package to me tge delivery instructions were to bring the package to my door and ring bell instead the package was left on the floor in the lobby and it was taken by someone else also it was left in in front of someone else's mailbox I've contacted the company several times no one has responded to any of my requests

    Customer Answer

    Date: 11/16/2024

    At this time, I have not been contacted directly by Hailify, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:10/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company left my package outside my apartment building in the street and it was stolen. I've been contacting these days idiots for four days and continue to get the run around. Temu is refusing to submit a refund or reshipment and hailify isn't doing anything but sending me text messages to contact temu.

Hailify, Inc. is NOT a BBB Accredited Business.

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