Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 1:45 p.m. on Saturday, April 5, 2025, I ordered lunch on the Hungry Panda platform and chose to pick it up at the store. When I arrived at the restaurant, I was told that the grilled fish I ordered had turned into fish soup, and the picture displayed on the platform was completely inconsistent with the real thing. I asked for a change of food or a refund, but the merchant failed to provide food at that time, and I didn't want to pay for the dishes I didn't like, so I didn't pick up the meal. After contacting the Hungry Panda customer service, the other party refused to refund on the grounds that "the merchant has served the meal" and claimed that the pictures on the platform were "for reference only". This is obviously unreasonable - the platform not only does not mark the pictures for reference only, but also has the problem of false propaganda and improper management. I paid $75.73 but didn't get any meals, and now I ask for a full refund.

  Business Response

  Date: 04/08/2025

  Dear customer, our customer service has contacted you and offered reasonable compensation. The merchant has already served other meals that are not in question and we cannot offer you a refund for the entire order.

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [First of all, the merchant did not provide me with any food. I didn't see the food I ordered, and the merchant did not serve the food. In addition, the food I ordered was the one in the picture, not a fish soup. Your so-called reasonable compensation is to compensate me with a $7 coupon? My whole meal order is 75 dollars. Do you think it's reasonable? Once again, I emphasize that this is not my mistake. It is because your platform uploaded the wrong photos that led to this mistake. Therefore, you need to be responsible for your own mistakes, instead of letting others bear the mistakes for ****** addition, please provide the video of me taking the meal.]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ***
  
  
  
  
   
  

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business TP Tea Irvine appeared on Hungry Pandas app platform. None of the operating officers have signed up for this service with Hungry Panda however, our menu appears active. Ive personally tried to call the company on 12/26, 12/28, 12/30, 1/1 to get our company removed from their platform. *** also contacted with chat support to get our company removed. *** even reach out to their regional sales to try to get assistance. We need to get our company information removed as we did not sign up for the service and we need to know what happened.

• Initial Complaint

  Date:01/08/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against HungryPanda regarding their false advertisement and misleading practices that led me to sign up for their membership under false pretenses.HungryPanda advertised a $10 coupon for new customers as part of their promotion. Based on this promise, I signed up for a membership with them on 01/08/2025 When I placed my first order, I used a different coupon that was available. Later the same day, I attempted to place a second order and tried to use the $10 new customer coupon. However, ********************** refused to allow me to use it, claiming that the coupon was only applicable to the first order.The issue is that the $10 coupon for new customers did not state any such restriction. There was no indication on the coupon that it was limited to the first order only. This lack of transparency constitutes false advertising and misrepresentation, as it misled me into believing that I could use the $10 coupon on any order after signing up.I feel that HungryPanda's actions are deceptive and violate fair consumer practices. I am requesting the following:A clear explanation and correction of their misleading advertisement.An immediate honor of the $10 new customer coupon to my account.I trust that ******************** will assist in resolving this matter to ensure fair treatment and prevent future misleading practices by HungryPanda.Thank you for your assistance.

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Hungry Panda has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/02/2024, I order a sushi take-out from HungryPanda US and paid in total $110.97. I didn't receive the food and applied for the refund. Hungry Panda US refused my refund applications. Even more, they showed in the App said the food is deliveried. They damage the interest of consumers. My order No. is *********************. I want to get my money back ASAP. Thank you. If you need to call me for more info, pls call me after 3:30 pm (ET), thank you.

  Business Response

  Date: 09/12/2024

  Dear Customer, Hello, We have received your complaint and verified it. The customer did not receive her meal due to her not answering the phone. Our customer service called and texted the customer several times. The order could not be refunded.

  Customer Answer

  Date: 09/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Hi, I reject business's explanation because when the deliveryman called me (2:34pm), I have called him back immediately (2:38pm), and he said he already left for a while and refused to give me the food.  How can they said they can't contact me at that time? They are totally liar. I have the proof attached. Then I requested refund immediately via the App after calling the deliveryman but HungryPanda refused. Then several hours later, the customer service called or texted me when I was busy at work. So they insisted the reason they refused refund is because they can't contact me, which is not true because when the delivery service happened, I called the deliveryman back at once. There is no reason for "can't contact me at the time when service happened".

  Besides, I have explained everything to business (including my proof), but they still show you the records happened after the event. They are more likely a fraud company full of excuses.

  I still request refund because they not only damage my interest as a consumer as they don't delivery the food, but also cheating customers.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ***
  
  
  
  
   
  

  Business Response

  Date: 09/30/2024

  Dear Customer, hello, We have investigated it again. Our customer service has made a full refund to the customer. If the customer has any questions, please contact us again. Best regards

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 8/24/2024 Amount: ***** Details: the hungry panda system erroneously allowed me to order takeout from a restaurant that doesnt offer takeout or delivery; I was told after showing up to retrieve my order they are dine in only. Instead, the order was transferred to a sister restaurant in a completely different area that I couldnt get to nor would I have ordered from had the information provided been correct. When I contacted the support line, they said I needed to use their chat to show proof of the discrepancy in address and restaurant. When I did that via chat, they said they couldnt do anything because the order had already been processed and then proceeded to shut me off the chat anytime I tried to reply. When I called back again, I was told a manager would need to review the details the following day and theyd get back to me. Never heard anything. They are clearly operating in such a way that they dont check the accuracy of their information to ensure customer orders are correct and when you do try to contact them for help, they simply shut you down or avoid the issue. This is bad business and clearly not the first complaint

  Business Response

  Date: 08/27/2024

  Dear Customer, hello, we have received your complaint and checked it. We apologise for the incorrect information due to a system issue. Our customer service has refunded you and the refund will reach your original payment account in 3-14 working days. If you have questions, please contact our customer service again ***********************************************

  Customer Answer

  Date: 09/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction occured on August 2nd, 2024. Business did not communicate to the restaurant to place the order. I received a text that the order was ready shortly after I arrived. Restaurant confirmed they had no record of that order. Upon calling the business asking for a refund, the associate claimed that the order was ready. They agreed to check with the business. They returned a call saying that the order had been picked up from the restaurant. It had not been. They refused to give information on their contact with the restaurant. Due to their claim the order was picked up, they have refused to give a refund. On my end the restaurant continued to claim they had no record. To summarize: goods were purchased but the business failed to provide them while continuing to claim that they have provided what was promised.

  Business Response

  Date: 08/07/2024

  Dear Customer, sorry for the trouble. Due to a communication error between the customer service and the restaurant, the customer service made a wrong reply.We have investigated it carefully again and have refunded you.The refund will reach your credit card within 3-14 working days, please wait a moment.If you have questions, please contact our customer service(****************************************************************************

  Customer Answer

  Date: 08/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 23, 2024, I placed an order on Hungry Panda at night. The early morning next day, I started to have bad symptoms including vomiting, diarrhea, sweating a lot, and extreme stomachache. I contacted the platform several hours later, and after more than an hour of communication with their online representative, I was told to wait. for their call. When I answered their call, there was an immediate human voice, with no one or not a message telling me that the call was recorded. But according to all of their representatives, their call was recorded. They promised to send me the recording of the call, dealing with my complaint, and giving me a call back the same day at midnight. No one called me at that time. I called them again and they promised the same thing and give me a call with their solution to the complaint the next day at noon. Again no one called me back at 12pm the next day. So I call them again, and they started to say things that are totally differently from what they promised earlier, that they cannot send me the phone recording, that I have to discuss with the restaurant about the compensation. I refused their solution and told them to call me with they have further solution. Then they never contacted me again. I paid to the platform, and when the food safety issue happens, they kept postponing the complaints, dealing it with lies and procrastination. I requested them to send me an email regarding our commutation on the phone, they at first refused, then when I started to record the call with their consent, they started to say yes to the request. But their email is with extreme inprofession, without a signature so I don't even know who is contacting me. During a call I request them to add a signature, whether is the representative, or their specific team, or the name of the platform. They refused the request.

  Business Response

  Date: 07/30/2024

  Dear BBB, We have received the complaint and checked it. We needed proof of medical attention from the customer to further process it, but the customer refused to provide it. Also, if the customer does not accept the recording, she can refuse to answer or hang up the phone.

  Customer Answer

  Date: 07/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   HunguryPanda has never clearly asked for a medical report from me during the whole communication. Also, when they are calling the customers, the customer will never receive any reminder that the call will be recorded. I have mentioned this issue to them several times (I also recorded the reminded when I communicated with them regarding this issue after getting their consent), they never change the situation. Their recording before notifying customers is against local law obviously. Also, after they promised to provided me a copy of their copy of recording multiple times, they started to refuse to do so. Throughout the process of communication, they kept customers waiting, making fault promises and refused all the promises afterwards by saying those was the personal promises form previous representatives which they could not filfull. 

  I am very dissatisfied about their response regarding food safety issue after bad things happens. It is not at all professional. They didn't send a formal email with proper email footer, and refused to do so after requests from customer. I requested the email just for keeping our communication on record. So their not allowing to do that is very confusing.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************
  
  
  
  
   
  

  Business Response

  Date: 07/30/2024

  Hello, we have investigated it again. Our customer service has clearly mentioned the requirement of a medical certificate several times. The customer was lying.We can't deal with it without any medical evidence.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a cheese cake from ************************ on 6/30/24 for my dad's birthday, however I never received it despite the emails I received (as attached here) that said the courier was on his way and that it was delivered! I tried to call them at ************ to no avail and I also reached out to them on Instgram with no response. At this point I just want a refund.

  Business Response

  Date: 07/24/2024

  Dear Customer, hello, we have received the complaint and checked it. The driver has delivered and put the meal as you requested.

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against HungryPanda regarding a food delivery order on 06/23/24 irder# *********************. I paid extra for faster service, yet the delivery was over an hour late. Despite my attempts to cancel the order before it was picked up, the customer service representative refused and insisted on delivering the food.This situation is unacceptable due to the following reasons:Excessive Delay: The delivery was more than an hour late despite paying extra for faster service.Poor ***************** My request to cancel the order due to the delay was unreasonably denied.Quality of Service: The delay likely affected the quality and freshness of the food.I am requesting the following resolutions:A full refund for my order due to the excessive delay and poor handling of my cancellation request.

  Business Response

  Date: 06/26/2024

  Dear customer, sorry for the trouble. We have received the complaint and checked it. Our customer service has refunded you, the refund will reach your credit card within 1-14 working days, please wait a moment. If you have any questions, please contact our customer service again.

  Customer Answer

  Date: 06/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed this order and went to the store to pick up Store told me first they didnt receive my order and later told me someone picked up the order. That person wasnt me and Im at a loss for 71.15$ for the order I didnt receive I contacted hungry panda but they told me theyll be working o this issue and refund was repealed Id like full refund issued

  Business Response

  Date: 06/24/2024

  We have received the complaint and checked it. The customer placed orders using multiple accounts and requested refunds after picking up the goods. This is a malicious claim. We are unable to issue refunds.