ComplaintsforLume
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I was given a tracking number however theyre not able to locate it. There is no live person to communicate regarding the issue to package undelivered since Nov 18, 2022.Customer response
01/15/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding Lume Deodorant, LLC has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*********************Initial Complaint
12/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Yes, I did purchase a product from LUME for a few months and have tried without fail to cancel anything from them. The phone number they have you can&#**;t get a person on the phone to speak with about cancelling. The address they have sent a letter back to me.Now thanks to my bank (credit union), ********* for calling me about this situation I had to again stop my debit card and to get another one.LUME is not what they say about making returns to them being able to send something back or calling or writing to them.Hope you can be of service to me?Business response
04/11/2024
We're so sorry for the issues you had canceling your subscription! We don't currently have a customer-facing phone number but we're always happy to help via email.
Our records indicate that your subscription was canceled on October 26, 2022. We also show that your original order ******** was refunded to the original Payment Method used at checkout on October 4th, 2022, at which time our team also issued a complimentary replacement order ******** at no cost to you.
We hope this helps but please let us know if you have any further questions.
Team LumeInitial Complaint
12/20/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I saw a product on TV in November of this year, I ordered the Product online,My Bank was debted 11-14-2022,I was told that a backorder exicted,I contact LUMES Deordrent by email a month later requesting the Product, they said that I had not Place a order,But the Money was removed from my Bank Account, I sent them a screen shot of this with no results, Please Help me result this Matter,They claimed they refunded the Money, But my Bank(Navy ********************* has No Prove or Record on the Refund.Business response
04/11/2024
We're so sorry to hear that you didn't receive your Lume order! It looks like your refund was issued back to your account on November 11th, 2022.
If you still have not seen your refund reflected in your account within 10 business days of the refund being issued, we would suggest calling your banking institution and giving them the following Acquirer Reference Number (ARN): *********************** as reference.
Please let us know if you have any questions!
Team LumeInitial Complaint
12/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Date of transaction - 11/11/22 Amount: - $40.34 Product - SP Lume deodorant Nature of dispute - refund Did business try to resolve dispute - No Account or tracking no: **************************Business response
04/12/2024
We're so sorry that you didn't receive your Lume order! We checked our records and it looks like it was lost or misplaced by the mail carrier and our team issued a refund for this order on January 18th, 2023.
If you still have not seen your refund reflected in your account, we would suggest calling your banking institution and giving them the following Acquirer Reference Number (ARN): *********************** as reference.
Please let us know if you have any questions!
Team LumeCustomer response
04/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
12/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed and paid for my order 11/4/202/. I was provided with a bogus *** tracking number. I made sent numerous emails to Lume, all received back was an automated reply stating they received email and will respond. They never responded to any of the emails.Business response
04/12/2024
We're so deeply sorry that you didn't receive your Lume order! It looks like your refund was issued back to your account on December 29th, 2023.
If you still have not seen your refund reflected in your payment account, we would suggest calling your banking institution and giving them the following Acquirer Reference Number (ARN): *********************** as reference.
Please let us know if you have any questions!Initial Complaint
12/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On November 2, ************************* the amount of $37.29 for Lume products but I never received the product. I tried calling several times but no one answers the phone ever. I sent emails on 11/17 and again on 11/25 only to receive a generic electronic reply that did not address the issue. This company cannot be reached by phone or email and I am out of $37.29.Business response
04/12/2024
We're so sorry to hear hat you didn't receive your Lume order! We checked our records and it looks like your order may have been lost or misplaced by the carrier but we do show that a refund for your unreceived order was issued via PayPal on February 18t, 2023.
Please do not hesitate to reach out if you have any further questions.
Team LumeInitial Complaint
12/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order on December 10, 2022 and I received the package today and it was empty. My order number is S7510060 and the amount was $66.16. I emailed the company as well but would like a full refund instead of replacement. I have little confidence that I will hear back from the company.Customer response
01/13/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding Lume Deodorant, LLC has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
***************************Initial Complaint
12/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order no# ********.I placed an order on 10/23, the order consisted of the following items:Original Order deodorant ***** - not received Wipes ***** - received body wash ***** - not received I then received a credit for $21.19, which makes no sense, my records indicate to me this company still owes me $28.78. I have emailed them 3 times on this problem and all you get is an automated email back, saying higher than normal issues. There is no phone no# to call and complain. Any help you can provide in getting me my refund, would be appreciated.Thanks ***********************Business response
04/12/2024
We're so sorry to hear that your order wasn't received in full! We checked into our records and it does look like the initial refund was issued due to an oversell error on the Body Wash, resulting in a refund of $21.19 for the item and its associated tax as well as a $5 courtesy refund. When you alerted our team that you did not receive the remained of your order, a refund for the remaining items was issued on December 26th, 2022 in the amount of $43.73 via PayPal Express.
We hope this helps, but please let us know if you have any questions at all!
Team LumeInitial Complaint
12/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a sampler package from this company I received the package only after I texted the company looking for it they texted me back saying it was on its way then I received the package and the box was damaged and nothing in the box was what I ordered I reached out to the company and gave not received any response since then am mailing the package back with what I received and want my money backCustomer response
01/09/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding Lume Deodorant, LLC has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*****************************Initial Complaint
12/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
DATE OF TRANSACTION: 10/12/2022 AMOUNT PAID: $77.31 PRODUCT: LUME DEODORANT NATURE OF COMPLAINT: CAN'T GET THEM TO RESEND THE PRODUCT OR REFUND RESOLVE: SENT SEVERAL EMAILS ABOUT THEM RESENDING THE PRODUCT OR A REFUND. THEY KEPT TELLING ME TO SUBMIT A REQUEST. WHILE TRYING TO SO, IT GAVE YOU SEVERAL OPTIONS TO CHOOSE FROM, SUCH AS THE PRODUCTS SCENT, DID IT WORK AS EXPECTED, PURCHASED WRONG ITEM, RASH/SKIN IRRITATION OR PRODUCT BEING TOO EXPENSIVE. AFTER YOU'VE MADE YOUR CHOICE, YOU WOULD GET A RETURN LABEL. I EXPLAINED THAT I CAN'T RESEND, IF I HAVEN'T RECEIVED.Business response
04/12/2024
We're so sorry for the inconvenience and that you haven't received your Lume. We checked the tracking for your package but it's possible that the mail carrier may have lost or misplaced it. We are so sorry about that and wanted to let you know that a full refund for your order has been issued.
Team Lume
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Customer Complaints Summary
233 total complaints in the last 3 years.
181 complaints closed in the last 12 months.