ComplaintsforBarneys New York
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Complaint Details
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Initial Complaint
02/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Before/or soon after ******** ** closed they posted online how to get at least some $ back from unused ******** ** gift cards. I followed their instructions "to a t" and waited, waited, waited for any response at all-- none; waited for some $ back and never received a *****!Initial Complaint
01/28/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I have a gift card that has $150 on it. I am supposed to be able to use the card at ******** ******** stores and website. Before did not informed me to use it up before they filed bancrupcy and I tried to use it in ** store on the last month of operation and was unaccepted. Now they were acquired by **** ***** ****** but they will not honor Barneys gift cards!Initial Complaint
12/07/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I have a $100 gift card to Barneys New York which has filed bankruptcy. It has been bought by **** *** ******, but they won't accept Barneys gift cards. I would like to be reimbursed or be able to use the card at **** *** *******Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I have $300 in gift cards that I just found out (from this BBB website) arent honored by ****. I erroneously assumed **** would cover them, because thats the usual protocol for other companies in the same situation. When I call the number on the gift card, its a recorded phishing message from some medical alert company asking for more information about me. I hung up, but now they have my number and Im on some spam call list. The reason I was not able to file a complaint within one year is because neither Saks nor Barneys contacted me to inform me that gift cards were worthless. I cards were issued to me directly from Barneys.Initial Complaint
11/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
have **** dollars worth of barneys new york gift cards, unusable even though asks *** **** bought their stuff. when companies buy out other companies, they should honor gift cards as this is part of their inventory. please helpInitial Complaint
10/26/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I have a $200 gift card to Barneys New York which has filed bankruptcy. It has been bought by Saks 5th Avenue, but they won't accept Barneys gift cards. I would like to be reimbursed or be able to use the card at Saks 5th Avenue.Initial Complaint
09/05/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I have a gift card ******** New York that has a large sum on balance. I would like to be reimbursed or use it at Saks.Initial Complaint
07/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I have a gift card with a balance of $250 on it. On the social media platform ********** ***************** page is still active AND advertising products you can purchase via their website. When you click on the item and click on "view on website" it leads you to the Saks Fifth Avenue website. If you then also go on line and ****** Barneys New York (***************) and go through that website, it will redirect you to a Barneys At Saks webpage which is a part of the ******************* website. Once on there, I was not able to use my gift card. I called to get assistance via the Barneys at Saks number at the bottom of the web page, and when I described the situation the customer service assistant asked me for the card number. I told her that there was a bar and also a scratch off part that I had not scratched out yet. She asked me to scratch it off and said she could then help me. I did and read the card number to her and then she asked me to wait and put me on hold for 10 minutes and then the call disconnected. I called back and spoke to another customer service person named Farouk, and after explaining the situation he let me know there was nothing they could do because they did not issue the card. I told them that I didn't realize that ******** had closed because clearly they are still posting on instagram as Barneys with adds with links to purchase through the platform and on their website. He repeated that he could not help me. I asked if there would be a manager that could help with this matter. He said it would not make a difference and the manager would say the same thing. I began to ****** as we spoke and a link to the BBB came up with various complaints. I let him know that I would be adding to the complaints and he just reiterated that they would not honor the card.Initial Complaint
06/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I have a gift card that has $375- $400 on it. I am supposed to be able to use the card at ****** stores and website, on May 11th I tried to use my gift card and was unable to on the barney.com website and ******** When I called customer service at ********************** they were now Saks Fifth Avenue and I went to Saks to speak with a manager and was later contacted by her that Saks will not honor Barneys gift cards although they have acquired the brand. Barneys is still advertising via social mediaInitial Complaint
11/29/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
I have a gift card with **** dollars on it I submitted a form the I went before the pandemic to Barneys and they told me I could not use the gift card, Two months prior to them closing I had told them to return it to my card and they purposely returned to me in a gift card in which I can't use. I would like to get my money back.
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Contact Information
660 Madison Ave
New York, NY 10065-8405
Customer Complaints Summary
21 total complaints in the last 3 years.
6 complaints closed in the last 12 months.