Business ProfileforMiniso USA

On November 4th, 2023, at approximately 15:54, I made a purchase at the Miniso store located in *******. Shortly after leaving the store, my daughter opened the packaging of one of the products and discovered a defect. We immediately returned to the store to request an exchange. However, we were met with an extremely rude and arrogant attitude from the manager on duty.The manager insisted that we should have inspected the product in-store and that exchanges would only be allowed if the packaging remained unopened. However, the defect in question was not visible from the outside, and we had only been outside the store for **** minutes. It is clear that the issue lies with the product itself, not our actions as customers. Despite our attempts to reason with the manager, she refused to provide any assistance, citing company policy as her justification.We requested to see the company's policy regarding returns and exchanges, but she claimed that such a document did not exist. Additionally, when we asked for her name in order to file a complaint, she declined to provide it. The manager in question is a slim African-American woman in her twenties. It is disheartening to see someone in a managerial position display such a lack of professionalism and customer service skills.While the value of the product in question is less than $10, it is not the monetary value that disappoints me, but rather the complete disregard for customer satisfaction. I kindly request that you address this situation and provide us with a response. Furthermore, I would appreciate it if you could ensure that the employee in question presents the company's return and exchange policy, as we were denied access to it. If these requests are not met, we expect a formal apology.