We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Department Stores

Saks Fifth Avenue

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Reviews

This profile includes reviews for Saks Fifth Avenue's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Saks Fifth Avenue has 130 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.04

    Average of 405 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Adam B

      Date: 05/09/2025

      I am surprised with Saks Fifth Avenue. I had to order four of the same garment to get the right size. Then, they owed me a refund on my returns and I am still waiting. To add insult to injury, I had received a discount for signing up for a promotion, but they applied it to one of the mis-sized garments and refused to give it to me for the one I ended up purchasing (when they finally got it right). This is not your parent's Saks Fifth Avenue! Do not shop there unless you plan on headaches. This company is likely way over-valued and the CEO should be fired if the Board wishes to salvage their investment.

    • Haley Q

      Date: 04/15/2025

      Haley Q

      Date: 04/15/2025

      Saks fifth avenue lost my package and I spoke with the customer service agent and she let me know I would receive a refund. After weeks of waiting Saks is refusing to issue the refund. This was the first and last time I will ever buy anything from them. NOT TO BE TRUSTED!

      Saks Fifth Avenue

      Date: 04/18/2025

      Thank you for sharing your concerns with us. I will be happy to further review this matter and offer a final resolution. Please contact us again to provide the order number. We look forward to hearing from you soon.

    • Beth S

      Date: 04/11/2025

      ******* this company!!!!I ordered a dress through Saks in Oct. 2024 as a potential option for my wedding reception in March 2025. I ended up not liking the fit/style so I returned it. I reached out after 4+ weeks to check on my return status to learn that the return had been rejected on the basis of it being worn and damaged and shipped back to me with no warning. I was told that upon receipt I could submit a picture of the dress condition for review, which I did and received in writing that it appeared an error occurred on their end with a shipping label to return yet again. I waited 2+ months after my second return for a refund, only to learn that once again the return was rejected and resent to me without any notification. Overall, the company has horrible customer service and is clearly preying on customers to make extra money. Never shop here.

    • Kristina M

      Date: 04/07/2025

      I had two gift cards that I inputted on my checkout page, they said they were accepted and were added under payment activity. Because there was a tad bit left over they charged the full amount on my card and refused to refund my car the amount of the gift cards. Their system doesnt allow for gift cards to add to the subtotal. This is such a rip off.

    • MG G

      Date: 04/06/2025

      Wanted to get a refund or store credit for a dress out of the return window which is currently selling for same price at the store. The dress is unworn with all tags intact and the customer representative would only repeat the store policy as if I was speaking to a machine. Was transferred to a manager to get exact treatment. Awful customer service. Actually NO customer service.

    • Andrew J

      Date: 03/24/2025

      Andrew J

      Date: 03/24/2025

      It's a scam. Don't buy from this business. Returned a pair of shoes, and they claim they are unsalable. Shoes were returned and the same condition as received. I've had to file a small claims to get my money back.

      Saks Fifth Avenue

      Date: 03/27/2025

      Thank you for bringing this matter to our attention. Please contact us again to provide the order number to further investigate.

    • Mary M

      Date: 03/16/2025

      I ordered a purse online. It came 1/22 at 10:24 am. ***** I opened box and it was damaged not correct bag. I returned to ***** by 11:05 am. They keep sending back to me telling me that it was damaged and will not credit me my $1300!!! This is stealing! How on earth if I re or rd it at 10:24 am and opened it at 10:44 am. Realized it was wrong and damaged and returned to ***** at 11:05 am am I liable?? I am contacting my **** and the CEO to try to resolve this! This is terrible business!!!

    • Wendy B

      Date: 03/06/2025

      I will never shop at **** again. They have beautiful merchandise, but I am still waiting on refunds that they received in January. Why does it take so long?

    • Erica K

      Date: 03/04/2025

      I ordered a dress and returned it to Saks within 24 hours of receiving as it didn't fit as it should in January of 2025 and yet to receive my money back. I have emailed and called Saks several times and they continue to say the return is in process. I have now turned this over to my bank to resolve. My recommendation is do not purchase anything at all from ****. This company has going downhill and so disappointing. I would give them 0 start

    • elise b

      Date: 02/28/2025

      THE WORST!!! I am extremely disappointed with the service Ive received from Saks. They received the returned item on January 22nd, and I still have not received my refund. Every time I contact customer service, Im met with unhelpful responses, and Im told that my case is being "escalated"but nothing ever gets resolved. Its been weeks, and I still dont have my money back.This is not only frustrating but also unethical. It feels as though Saks is unwilling to honor their return and refund policy, and the lack of accountability from customer service only adds to the frustration. I expect a much higher level of service from such a reputable ********** this point, I just want my refund processed, but it seems like every attempt to resolve this is met with more delays and excuses. I sincerely hope Saks improves their customer service and addresses these issues promptly.

    Saks Fifth Avenue is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.