Business ProfileforFendi Americas

I made an order ************* on March 14. I returned the order on 3/22/24. The order amount was for $3750. After I dropped it off I was waiting and waiting for my refund but it never came. I got scared and contacted Fendi. Fendi told me in an assuring manner that my package may be lost but they will work with *** and locate it so that I can get my refund processed. My return tracking number is: ******************. I was relieved because this was suppose to be an anniversary gift for my wife and once I would get the refund processed I would buy another bag. She LOVES Fendi. I was very wrong. Weeks went by with no update and I contacted Fendi and they said nothing is wrong with the return and they can't help me. I was shocked and heartbroken because this was a lot of money and I had a feeling Fendi was being suspicious and deceiving me. I called *** to ask what is happening to my package and they told me Fendi never contacted them to even help located my package. I was shocked and I felt lied to. Everyone I spoke to from Fendi was so kind and sweet, but in reality they were just lying to me to get rid of me. They are not a good company and have very deceptive practices. *** opened the claim on my behalf and I waited a day and called *** and *** told me they deemed the package was lost and they will be reimbursing Fendi. I contacted Fendi through email and they were short and snarky with me and offering no help stating they can't refund me even though *** IS REIMBURSING THEM. So Fendi now has my MONEY and more MONEY from *** for REIMBURSEMENT. I called to follow up and a manager told me that a claim is still in progress and to wait ***** days. It has been almost 20 days since that manager has called me and so far nothing. DO NOT BUY FROM THIS COMPANY THEY DO NOT CARE ABOUT THE CUSTOMERS AND WILL KEEP LYING TO YOU. I called *** again and they said the claim is done and they are issuing a check to Fendi. As a customer of ********************** I feel backstabbed.