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Find a Location

Hermès has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Hermès

      55 E 59th St Frnt 3 New York, NY 10022-1197

    • Hermès

      691 Madison Avenue New York, NY 10021

    • Hermès

      1988 Northern Boulevard Manhasset, NY 11030

    • Hermes Of Paris

      125 Grant Ave San Francisco, CA 94108

    Business ProfileforHermès

    Designer Apparel
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    78 complaints closed in last 3 years

    27 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Hermès has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Hermès

        55 E 59th St Frnt 3 New York, NY 10022-1197

      • Hermès

        691 Madison Avenue New York, NY 10021

      • Hermès

        1988 Northern Boulevard Manhasset, NY 11030

      • Hermes Of Paris

        125 Grant Ave San Francisco, CA 94108

      Headquarters
      55 E 59th St Frnt 3, New York, NY 10022-1197
      BBB File Opened:
      1/1/2001
      Years in Business:
      187
      Business Started:
      1/1/1837
      Business Incorporated:
      3/16/1990
      Type of Entity:
      Corporation
      Alternate Business Name
      • Hermès of Paris, Inc.
      • Hermès USA
      Business Management
      • Mr. Robert Chavez, President/CEO
      Contact Information

      Principal

      • Mr. Robert Chavez, President/CEO
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      78 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/11/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I received a gift wrapped necklace from Hermes. I did not even open up the gift packaging because I knew that I had to return the item immediately. I received a return label from Hermes for ****** I brought the gift wrapped box (still wrapped and unopened) to a ***** store and purchased a mailing envelope/bag from them. I put the gift wrapped box with the necklace inside the ***** bag myself and then attached the prepaid label to the bag and handed it to the ***** employee. Hermes received the package on 5/21/24 and notified me that they received it. THREE WEEKS LATER on 6/11/24 they are now claiming that the necklace was never inside the bag and it was just a white box and some tissue paper. This is not true. THey can reach out to ***** and check the cameras if they need to but they are refusing to refund me the money for the necklace despite me following their exact instructions on how to return the item. They have no explanation as to why it took them 3 weeks after receiving the package to notify me that the contents were missing. This is a scam and fraudulent and they are stealing $510 from me for an item I returned exactly as it was received.
      Read More

      Customer Reviews

      7 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Corina M

      1 star

      07/10/2024

      I ordered a bracelet with the words. "Thanks for being you" to be engraved and they put "you being for Thanks" My words completely backwards... I asked for it to be fixed. They told me I would have to pay more money to have it fixed. This is not acceptable I word it correctly.They requested a video, set them a video in a told me they would correct it for an additional fee.

      Local BBB

      BBB Serving Metropolitan New York

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