Business ProfileforHermès

I received a gift wrapped necklace from Hermes. I did not even open up the gift packaging because I knew that I had to return the item immediately. I received a return label from Hermes for ****** I brought the gift wrapped box (still wrapped and unopened) to a ***** store and purchased a mailing envelope/bag from them. I put the gift wrapped box with the necklace inside the ***** bag myself and then attached the prepaid label to the bag and handed it to the ***** employee. Hermes received the package on 5/21/24 and notified me that they received it. THREE WEEKS LATER on 6/11/24 they are now claiming that the necklace was never inside the bag and it was just a white box and some tissue paper. This is not true. THey can reach out to ***** and check the cameras if they need to but they are refusing to refund me the money for the necklace despite me following their exact instructions on how to return the item. They have no explanation as to why it took them 3 weeks after receiving the package to notify me that the contents were missing. This is a scam and fraudulent and they are stealing $510 from me for an item I returned exactly as it was received.