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Business Profile

Designer Apparel

Prada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Designer Apparel.

Complaints

This profile includes complaints for Prada's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Prada has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Prada

      609 West 51st Street New York, NY 10019

    • Prada

      610 W 52nd Street New York, NY 10019

    • Prada

      724 5th Ave. New York, NY 10019

    • Prada

      575 Broadway New York, NY 10012

    • Prada

      2000 Northern Blvd Manhasset, NY 11030-3540

    Customer Complaints Summary

    • 53 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I purchased a pair of Prada sneakers from **************** on January 6 for $1,070 before tax (Order #*********). After wearing them only three times, the sole began separating on February 15a clear defect for a product at this price point.I contacted both Prada and *****************, but was told they could not assist me because the purchase exceeded 30 days. The only option I was offered was to drive six hours to ******* for an inspection, with no guarantee of repair. This is completely unreasonable, especially considering I purchased the sneakers online and should receive online support.Initially, I requested a repair, but given the lack of assistance, I am now requesting a full refund. Selling a defective product at this price and then refusing to stand by its quality is unacceptable. Please address this issue immediately.

      Customer Answer

      Date: 04/12/2025

      Better Business Bureau:

      At this time, I have not been contacted by Prada regarding complaint ID ********.

      Sincerely,

      **** ********

    • Initial Complaint

      Date:03/18/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am submitting this formal complaint regarding Pradas handling of my recent purchase (Order Number: PRA_************) and the inadequate customer service response following their error.I placed an order through Pradas official website for Prada Paradoxe EDP. Instead, Prada erroneously shipped me a different product, Prada Paradoxe Intense EDP. Despite Prada clearly acknowledging their mistake, their policy places the entire burden and inconvenience of correcting their error upon me as the ******************************* requires me to return the incorrect item, wait for them to receive and process it, and then wait again for the correct product. The required signature for delivery further compounds this inconvenience as Im frequently unavailable at home. I escalated this matter to the Director of ***************** *******, who confirmed that Pradas policies prohibit any compensation beyond expedited shipping, which does not mitigate the significant inconvenience I have experienced.Given Pradas stature as a globally recognized luxury brand with a vast clientele, their current policy is wholly unacceptable. It demonstrates a lack of regard and consideration for customers who trust and invest in their premium products. Such unfair practices undermine customer trust and satisfaction, reflecting poorly on a brand that positions itself as synonymous with excellence and quality.This practice is fundamentally unfair to customers who are penalized for *********************** own mistakes. It is entirely unreasonable for consumers to bear the logistical and time-related consequences of Pradas error without any form of genuine compensation.I request that the Better Business Bureau intervene in this matter, encouraging Prada to reevaluate and amend their policies to ensure fair and equitable treatment for customers affected by similar situations.Thank you for your prompt attention to this issue.

    • Initial Complaint

      Date:02/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Prada Group *** will not refund my purchase that I returned. The package I returned was lost at delivery point (Prada office). Prada is insisting I provide an *** drop off receipt to process the return claim. I called *** the shipping company and they told me that the receipt is not needed to process the claim and that Prada is giving me the run around. My consumer rights have been violated. This company is not reputable.

    • Initial Complaint

      Date:01/22/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **************** returned over 2 months they keep asking me to wait, *** already approved claim they are just keeping my free money, please issue refund asap

    • Initial Complaint

      Date:01/20/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order number **************** for $1306 and the shoe came less than an hour of wearing both had creased significant amount and look so aged

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint regarding issues with my recent online order from Prada Beauty.Order Details:* Items Purchased: 2 face serums, 1 face cream, and a free gift (dice)* Order Date: December 1, 2024 * Order Number: ************** Issue 1: Missing Item Upon receiving my order, I noticed one face serum was missing. After significant communication with customer service, I was refunded for the missing item. While resolved, this was still a frustrating process.Issue 2: Incomplete Return Processing After receiving the refund for the missing serum, I returned the remaining items (1 face serum, 1 face cream, and the free gift). I packaged all the items in the same box in which they were delivered and sent them back to Prada Beauty's warehouse. The package was delivered on December 16, 2024, and Prada Beauty confirmed receipt on December 17, 2024.However, on December 28, 2024, I was notified that only the free gift was processed, with a refund of $0 issued. The face serum and cream, valued at $800 pre-tax and $853 after tax, were not processed, despite being included in the same return package.This entire experience with Prada Beauty highlights significant issues with both shipping and return processing. Prada Beauty not only failed to ship all items in my original order, but also mishandled the return of the remaining items. It feels as though the company is either neglecting proper inventory management or intentionally attempting to withhold refunds by claiming missing items.I request the following:1. A full refund of $853 after tax for the returned face serum and cream.2. A review of both shipping and return processing procedures to prevent future issues.3. An explanation for why only the free gift was processed.I hope for a timely resolution to this matter.

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $3252 for this order on 10/17/2024 and they said delivered on 10/24/2024 but I didnt get any package here. Tracking information said package got lost. I contact Prada customer service, they told me they will file lost package claim with **** But *** email me said seller file damaged claim with **** Thats totally horrible Prada customer service did that . Then I contact them back. They not reply any more. Tracking said package lost and also shows signed by ***. We dont have any name *** from my home .agent said additional 5-8 days but now almost one month they didnt reply back . Please help. Thank you

      Customer Answer

      Date: 12/20/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Prada has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***** ****

    • Initial Complaint

      Date:10/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **************** My package got rerouted to the sender while it was on its way to me and Id like refund to be issued since its been delivered back to their fulfillment center on 10/25/2024

    • Initial Complaint

      Date:09/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband bought me a beautiful wallet for our anniversary in April. Less than 3 weeks later I was out at dinner and i got a smudge on the wallet from the meal. I thought it would come off easily so i wiped it with a water and a paper towel and the leather coating came right off. This is a wallet that costs over $800 and in just a matter of a few weeks this is the result of the tiniest amount of wear.Since it was brand new and had so much sentimental value to me, I took it in to Prada hoping they would swap it out for me. Instead of understanding my frustration, the manager said "this is just gonna keep happening. if you're someone that is bothered by that, you should probably get another color or not buy this model of a wallet. I couldn't believe that such an established high end brand would deal with their customers that way and that the quality would be so poor. They did not provide me with a new one but said they could send it in for a repair. I was reluctant because this was my brand new wallet and they told me it would be 8-10 weeks for repair So after over 4 months of no contact, I reached out and the line disconnected. I called back and spoke to someone who told me it was shocking that I hadn't received it yet and to call back at the end of the next week if i didn't hear back. Another week went by and still nothing so I call again and the agent tells me that they will reach out out to me because it should've been fixed by now. I remain patient and call again a week later, this time they tell me they're going to connect me to the store I left the wallet at and the line disconnects. I call back immediately after and let them know they were supposed to give me an update and the NEW agent tells me that 'someone will reach out to connect with me' and now they have a call log of my requests. I reached out 3x it's been almost five months. Now I'm leaving the country in a few days and I was certain I'd have my wallet by now. I just want my wallet back Please help

      Customer Answer

      Date: 10/01/2024

      Better Business Bureau:

      At this time, I have not been contacted by Prada regarding complaint ID ********.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:08/12/2024

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      H*** there.Id like to thank you for your time and kind help looking into my case during your busy schedule.My husband had purchased a $4000 Prada bag for me but unfortunately its hardwares (zippers) were defective causing discolorations and became brittle. We have paid additional $120 for the replacements even though it was defective in hopes to restore but Pradas lab returned the bag after causing even more severe permanent damages. Im very sad beyond words.I have attached the letter that I have sent to Prada *************** which I have not received response and photos of the damaged bag.Id very much appreciate it if you could help me.Sincerely ***************************

      Customer Answer

      Date: 09/05/2024

      At this time, I have been contacted directly by Prada regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       The repair facility that they have sent my bag caused permanent damages to the bag.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***************************

      Customer Answer

      Date: 09/05/2024

      At this time, I have been contacted directly by Prada regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       The repair facility that they have sent my bag caused permanent damages to the bag.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***************************

    Prada is NOT a BBB Accredited Business.

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