ComplaintsforI Do Now I Don't
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Complaint Details
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Initial Complaint
04/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought SKU-dr192386 for $4662.45 the seller changed the certificate at the last minute. I didn't feel good about the transaction since he did that. I then agreed to buy SKU-dr192178 $2000.00 louped AKA I do I dont know told me they would refund me the difference now they said the person who agreed to sell me the ring for $2000 doesn't want to and they won't refund my money that i need to pick something else there is nothing else on the site that i want or need i would just like a refund or i would like SKU-dr192178 for $2000 like the seller agreed on and i would like them to refund the difference like they agreed to or refund all of my moneyBusiness response
05/09/2024
To Whom It May ********************************* ***************** ***********I am attaching messages from Buyer and Seller, Messages from Buyer and the company and the terms and conditions the buyer accepts when making an account which I starred important section about how backing out of a purchase works. Some background we are a peer to peer marketplace that authenticates items after the sale. As you can see in the messages we went above and beyond to try to help the buyer out and he still has a credit to the website he can use. The item was already being altered to the ring size requested and the main reason which he states in one of the messages is that he wants a smaller ring. The buyer is trying to do anything he can to get out of the terms and conditions he agreed to. Please read the all the messages we attached.
Customer response
05/10/2024
Better Business Bureau:
thats not true I told you I didnt feel good about the purchase because the buyer changed the quality of the ring that he had advertised then I agreed on a second one then you told me you couldnt send me the second one so either I want the second one and my backthat we agreed on or just send me all my money back makes no difference to me, but Im done dealing with it
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Initial Complaint
07/05/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This business is now called ****** but their company is registered as I Do Now I DontI found this site and subsequently the item in question on July 4, 2023. I reached out to the seller not having understood what the process for purchase is. The site states that you may offer an alternative to the listing price with the seller themselves. I reached out to the ****** Services team to get a better understanding of the process for sending in an offer to a seller on July 4. As soon as I reached out to the business for support and received a response, I got an email stating that my item was going to sell out encouraging me to place the item on hold. This may be coincidental, but would like this documented in my claim. As soon as I received this email, I went to the website to add it to my cart and hold it NOT PURCHASE. The messages serve as a record of my intention to purchase the item - I would not purchase this item for the listed price and, as ****** suggests, I messaged the seller to negotiate terms. This supports my intent to purchase the item for a lower cost not at the listed cost. The business then reached out to me letting me know that the buyer refused lower offers and the price was firm. Not once did I have direct contact with the seller themselves - just the business relaying this information. After reviewing their Privacy Policy, this is in violation of the Privacy standards the company offers to consumers. I received a text message this morning July 5, 2023 stating that the purchase was confirmed by the business. Again, I received 0 contact with the seller themselves despite my honest attempts to contact them. Over email, I notified the business that I didnt intend to purchase this item and requested a cancelation and refund for the purchase they confirmed. I was told that the terms I agreed to using the site state that all purchases are final and they are unable to cancel my order. Please see email screenshots for all communication.Initial Complaint
11/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I sent in my ring to get an estimate on how much they would give to buy it from me. They received it on 11/1/21 and requested 48 business hours to get back to me. On 11/4/21, I emailed them because I still heard nothing back. They responded back saying they would get back to me by the end of the day. No correspondence. I contacted them AGAIN today, 11/10/21, and they said they would CALL me because the ring has been looked at. No one has called me yet. I would like to know how much my ring is worth, and if the price is reasonable, I would like my check ASAP.Customer response
11/11/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************************
Initial Complaint
10/14/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Sent engagement ring for sale through vendor in July. Followed up with email in August to see if they had received ring since I had not received confirmation. They indicated that they did but were processing it/assessing it and that I would be paid soon. I still havent received payment.Business response
11/15/2021
This was the first time we heard that the check was not received. We did mail it to ******. We canceled the check and sent new payment which client already received.Customer response
11/17/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
09/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I sold a ring on I Do Now I Don't on July 23. I mailed it to them and they confirmed that they received my ring on July 27th. It was confirmed through e-mail that my ring passed the company's inspection on Aug. 31 and I was told that payment would be processed on Sept.15. It is now September 21 and my account is still in the "processing" stage and I have not heard any new updates from the company. I am concerned that this company is not following their stated timelines for payment as they appear on their website. It is very unprofessional when you are dealing with large amounts of money and not communicating with your sellers about when they can expect to be paid. I understand the fear of other sellers that this company could be illegitimate.Business response
10/13/2021
We understand that the customer maybe nervous from past complaints when the company had issues during the Covid lockdown which is resolved now that everyone is back in the office but we do not understand the complaint as the check was processed and mailed out when it was supposed to be. **** tracking **********************Customer response
10/28/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. However, the business did send the check late, as it was sent past the timeline they promise on their website.
Sincerely,
******* *****
Initial Complaint
09/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I sent in my ring which they said would be $500-$800. They told me they would get me an price last week and never did. I have tried contacting them multiple times and they have not gotten back to me via e-mail or phone.Business response
09/29/2021
We have been in contact with the client and everytime she emailed us she was contacted back the same day. I attached the emails. We did let her know that due to the Jewish holidays she would have to wait a few more days to get her offer. A rep did try to call her and there was no answer. We have sent back her item back to her already.
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Customer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.