Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought SKU-dr192386 for $4662.45 the seller changed the certificate at the last minute. I didn't feel good about the transaction since he did that. I then agreed to buy SKU-dr192178 $2000.00 louped AKA I do I dont know told me they would refund me the difference now they said the person who agreed to sell me the ring for $2000 doesn't want to and they won't refund my money that i need to pick something else there is nothing else on the site that i want or need i would just like a refund or i would like SKU-dr192178 for $2000 like the seller agreed on and i would like them to refund the difference like they agreed to or refund all of my money

  Business Response

  Date: 05/09/2024

  To Whom It May ********************************* ***************** ***********I am attaching messages from Buyer and Seller, Messages from Buyer and the company and the terms and conditions the buyer accepts when making an account which I starred important section about how backing out of a purchase works. Some background we are a peer to peer marketplace that authenticates items after the sale. As you can see in the messages we went above and beyond to try to help the buyer out and he still has a credit to the website he can use. The item was already being altered to the ring size requested and the main reason which he states in one of the messages is that he wants a smaller ring. The buyer is trying to do anything he can to get out of the terms and conditions he agreed to. Please read the all the messages we attached.

  Customer Answer

  Date: 05/10/2024

  Better Business Bureau:

  thats not true I told you I didnt feel good about the purchase because the buyer changed the quality of the ring that he had advertised then I agreed on a second one then you told me you couldnt send me the second one so either I want the second one and my backthat we agreed on or just send me all my money back makes no difference to me, but Im done dealing with it 
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

• Initial Complaint

  Date:07/05/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is now called ****** but their company is registered as I Do Now I DontI found this site and subsequently the item in question on July 4, 2023. I reached out to the seller not having understood what the process for purchase is. The site states that you may offer an alternative to the listing price with the seller themselves. I reached out to the ****** Services team to get a better understanding of the process for sending in an offer to a seller on July 4. As soon as I reached out to the business for support and received a response, I got an email stating that my item was going to sell out encouraging me to place the item on hold. This may be coincidental, but would like this documented in my claim. As soon as I received this email, I went to the website to add it to my cart and hold it NOT PURCHASE. The messages serve as a record of my intention to purchase the item - I would not purchase this item for the listed price and, as ****** suggests, I messaged the seller to negotiate terms. This supports my intent to purchase the item for a lower cost not at the listed cost. The business then reached out to me letting me know that the buyer refused lower offers and the price was firm. Not once did I have direct contact with the seller themselves - just the business relaying this information. After reviewing their Privacy Policy, this is in violation of the Privacy standards the company offers to consumers. I received a text message this morning July 5, 2023 stating that the purchase was confirmed by the business. Again, I received 0 contact with the seller themselves despite my honest attempts to contact them. Over email, I notified the business that I didnt intend to purchase this item and requested a cancelation and refund for the purchase they confirmed. I was told that the terms I agreed to using the site state that all purchases are final and they are unable to cancel my order. Please see email screenshots for all communication.