Complaints

• Initial Complaint

  04/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took a dress to them on Mon 4/17 for alterations ($25). The dress is to wear in a wedding this weekend (4/29). I should have been tipped off by the ******************************************************************** last week (without any discussion) or by the cash only policy (or option to venmo to a personal account). I went in to pick the dress up today and they didn't have me try it on while I was there. I tried it on when I got home and the top now pulls all across the front, so I called them and went back in. I put it on in the shop and showed him what I was talking about - as well as a picture from before the alterations to show that it wasn't always that way, which he insisted initially that it was - and he told me it was too bad, there was nothing he could do, and I should have noticed when he pinned it. And with that, he went back to his work and never picked his head up again to look at me, even as I was pleading with him to help me figure something out because I need to wear the dress in a wedding this weekend. He told me to file a complaint with the BBB or to *** him. The other guy that works there also told me that this dress wasn't an ********************************* so I shouldn't expect it to lay flat after being altered. I reminded them that as the professionals, that's something they should have talked to me about before doing the alteration - but they continued to just yell at me that I should have noticed in the mirror when he pinned it. One of the men did originally offer to give me my $25, but then as they were about to do that (via venmo), he rudely snapped that he changed his mind and wasn't giving me any money back. I have filed a complaint with *****. I took the dress to another alterations specialist who was horrified to see the dress now compared to what it looked like in the picture from before taking it to be altered. Unfortunately she can't fix it because they cut the material. I had to pay $92 for a new dress plus $25 expedited shipping.

  Customer response

  05/20/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by **** & Marios Tailors regarding complaint ID ********.
  
  Sincerely,
  
  ***************************************
  

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