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          Business Profile

          Electronics and Technology

          Raycon, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Electronics and Technology.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/03/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            A pair of earbuds caught fire while wireless charging. I am seeking a refund/return on additional pairs that I no longer want in my home because they are unsafe. My family has 5 pairs of earbuds.

          • Initial Complaint

            11/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I want to start by saying I love Raycons. When I first purchased them, they were phenomena and lasted about 2-3 years. However, I purchased The Fitness Earbuds, order number (*******), back in September and for whatever reason the charging case does not work anymore. It simple will not charge and my earbuds have become useless. I am requesting to get a new pair to replace these and if that is not possible, I would like to be fully refunded for the ****** usd that I spent on these. Please let me know what you need from me.

          • Initial Complaint

            11/20/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            When trying to order on thier website it gives the option of getting a discount at check out. If you accept the discount it adds an additional set of headphones and charges you for both. I only wanted 1 pair of headphones. There is no way to alter or change the order after the fact. I only authorized $67.38 to be taken from my account no more. They taking $134.75

          • Initial Complaint

            11/14/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Transaction date - 10/17/2024 Money paid - $116 Purchased and received Earbuds ordered.Dispute - The product was defective and I decided to return them for a refund. After receiving an authorization and form to return the product **** delivered it to their return ***** I have yet to receive a credit. The return was received at Raycon's return center on 10/29/2024. Their policy states that returns will be processed within 7 to 10 business days. I've emailed them 3 times with no response. They do not accept phone calls. Terrible customer service to say the least.

            Customer response

            11/19/2024

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
            There has been no reply to me from the business about the registered complaint I made, but the day after I notified Raycon of my intent to file a BBB complaint they sent me an email stating that my refund was being processed. I have since confirmed that the credit to my checking account has in fact been made. Looks like Raycon came to the conclusion that withholding customer funds for returns is not a good business practice. Thanks for your help in this matter. BBB makes a difference.


            Sincerely,

            ***********************



             


          • Initial Complaint

            10/29/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            If I could give 0 stars I would. In the past I have bought the everyday earbuds and liked them however I lost them and 10 days ago tried to buy a new pair. I recently moved to a new house in a different state and my Shopify address (the app you have to order through) wasnt updated. I immediately emailed the company to ask them to change the shipping address but was told theres nothing they can do since the order has already been placed. I was told that the best they can do is give me 50% of what I paid for in credit to buy another pair. I was told to keep an eye on the tracking number however there wasnt one yet. When I asked if my product had shipped, the response was, Were still processing it so you dont have a tracking number for you just yet. Please give us 2-3 days to process your order So it hasnt shipped (a shipping label hadnt even been created yet), which I brought to their attention, and they still couldnt get change the shipping address? Yeah they stopped responding to me and the tracking said it was delivered to my old house leaving me with no earbuds and a loss of $70.

          • Initial Complaint

            10/11/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I purchased (6) items and paid for express shipping. My package is stuck at *** because the label has been peeled off and the package may be damaged. They refuse to deliver it to me even though I asked them to deliver it and Raycon said they would do a reshipment but it has been days with nothing sent out to me. Im concerned about the lack of care in my package and the lack of care in customer service. I would still like a reshipment sent out asap!

            Customer response

            11/05/2024

            Better Business Bureau:

            At this time, my complaint, ID ******** regarding Raycon, Inc. has been resolved.

            (By clicking "OK", your complaint will be closed as Resolved.)


            Sincerely,

            ******* *******

          • Initial Complaint

            09/30/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On Sept 14th, I ordered 2 sets of earbuds and cases. My account shows the order was filled. I have never received my order. I am requesting to have my order fulfilled or a refund. I spent too much money not to receive the product or to get a refund.I would appreciate a timely response.Thank you, **** *****

          • Initial Complaint

            09/04/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On July 23, 2024 I ordered a set of earbuds from Raycon. On August 6, 2024 I requested a return of this item and this was approved by Raycon. However, instead of crediting my credit card account, on August 14, 2024, Raycon sent me a gift card for the amount I paid for the earbuds: $42.80. I sent them an email asking that I receive a credit card refund, but they declined. Their website states that their products have a 30 day, risk free warranty -- which should mean that they will refund the price in whatever way payment was made. I replied to their email as such and never received a reply. All I'm asking is that they make the refund to my credit card and then disable the gift card they send me. Thank you. GG

            Customer response

            09/21/2024

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

            Sincerely,

            ****** ******



             

          • Initial Complaint

            08/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Back in April I bought some earbuds for me and my sister. I loved them. They were amazing. I lost one of the earbuds, but still had the other bud and the case. I wanted to buy a new single earbud, but raycon would not sell them to me. Instead they said I had to buy a new set. I relunctantly did so, thinking it weird I couldn't buy a replacement for the set I already had. At no point did they mention the previous set was discontinued. I bought a new set, radically different than the ones I had bought a month or two before. I was very unhappy, and Raycon was unresponsive. When I finally received a response, it became apparent the reason they couldn't replace the single earbud is because they no longer made them and instead of telling me that they had conned me into buying a new set, which I was unhappy with and they are basically like "***** ****", don't care, and are unresponsive. I spent $59.92 on the second pair (30% off) and around $140 on the first two pairs I'd bought for me and my sister, so roughly around $200.

          • Initial Complaint

            08/16/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            In July, I ordered a pair of headphones and paid for express shipping. I haven't received the headphones, and the tracking number says that *** has never had the package.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

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          Years in Business: 8

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1115 Broadway Suite 12

          New York, NY 10010-1629

          Visit Website
          (646) 844-0350

          Customer Complaints Summary

          109 total complaints in the last 3 years.

          42 complaints closed in the last 12 months.

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