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Business Profile

Electronics and Technology

Raycon, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 121 total complaints in the last 3 years.
  • 56 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two pairs of earbuds on 12/2/2024 for $142.86. The order number is *******. We received notice that our order was sent via ***, but delivered by ****, tracking number **********************. We went to our parcel locker, but the earbuds were not there. We reached out to raycon and also opened an inquiry with ****. Raycon advised that they would send a replacement, but never did. I followed up with them for several weeks and never received tracking information for the replacement.

    Customer Answer

    Date: 04/05/2025

    Better Business Bureau:

    At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a return with this company and sent back the product on 2/17/25. I went to the post office today to see what the tracking said and the post office shows them receiving my package on 2/21/25. I have emailed them multiple times with no response and I have yet to receive a email or a refund from them. I put the original tracking number in the spot below, the return conformation number is - ********

    Customer Answer

    Date: 04/04/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Raycon, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***** ********

  • Initial Complaint

    Date:03/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/29/24 placed Black Friday order #******* for Xmas through ************************** 1/15/25 sent back order, never opened never used 1/29/25 received response that they have issued a Store credit.1/30/25 replied that I did not ask for a store credit. I would like money return back to the credit card that was used.1/31/25 Raycon responded that all they needed was the order number or a copy of the original order email confirmation.2/1/25 reply to that email with the order number and an attachment of the email confirmation.2/6/25 send email asking for a response 2/10/25 no response received send another email asking for credit back to method of payment that was used 2/17/25 sent email asking for a follow up 2/21/25 sent final email asking for a response before I turn them into Better Business Bureau 2/22/25 received a response stating we will be sure to escalate your message to the right department. You will hear back from us shortly.3/7/25 I have given Raycon plenty of time to respond. They have not therefore submitting my complaint asking for credit back.

    Customer Answer

    Date: 04/02/2025

    Better Business Bureau:

    At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 2024 I purchased a lavender pair of raycon fitness earbuds. These were a warranty return/upgrade. Three weeks after arrival they stopped charging. I've been trying for two months to get them to send replacements. I have been authorized for a green return, meaning I don't have to send the broken ones back. They have not sent out yet and not returning my emails. They have no customer service phone number.

  • Initial Complaint

    Date:02/19/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased ear buds in witch was returned to sender i talked to customer service they told me they would send out another pair and they did not do so. I have tried to recompack them a few times and had not get a word back. I was not refunded nor did I received what I ordered.

    Customer Answer

    Date: 03/10/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** *******



     

  • Initial Complaint

    Date:02/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Purchase: December 19, 2024 Order Number: #******* Amount Charged: $179.20 (Paid via PayPal)On December 19, 2024, I placed an order on Raycons website for a pair of earbuds totaling $179.20, which I paid via ******. On December 30, 2024, I received an email confirming that my payment had cleared, and I verified that the funds were withdrawn from my bank account.However, on December 28, 2024, I received two conflicting emails from Rayconone stating that my payment could not be processed and another confirming that my order was canceled. Despite the fact that my payment had already gone through, my order was inexplicably canceled without further explanation.I immediately reached out to Raycons customer support team on January 2, 2025, explaining the situation and requesting assistance. A representative responded the same day, stating that they would escalate my concern to the appropriate department and that someone would reach out to me shortly. No one ever followed up or provided any resolution.Since then, I have attempted to contact Raycon multiple times. I sent a follow-up email on February 5, 2025, more than a month after my initial request, asking for an update on my missing earbuds. I also warned that I would escalate the matter if I did not receive a response. When no response came, I sent another email on February 13, 2025, again requesting assistance. To date, Raycon has failed to acknowledge my follow-ups or provide any ************* has now been two months since my purchase, and my credit card was charged without me receiving my product. Raycon has ignored my multiple attempts to resolve the issue, and I have been left without the earbuds or a refund. Desired resolution: I am requesting a full refund of $179.20 since my order was canceled despite the payment being successfully processed. If Raycon is unwilling to issue a refund, I expect them to immediately ship the earbuds I originally ordered.

    Customer Answer

    Date: 03/15/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Raycon, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ****** *******

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my concern regarding an ongoing issue with Raycon *** specifically towards the Everyday Earbuds Pro, which I purchased on September 9th, 2024, via the Raycon website for $149.99 . Unfortunately, after only three months of use, the earbuds began experiencing a volume imbalance, rendering them unusable.On December 20th, 2024, I contacted Raycon Global via email as I encountered difficulties filing a warranty claim on your website. Specifically, when attempting to proceed with the claim, I reached the Confirm Model Replacement section, but the select button was greyed out, preventing me from moving forward. On December 26th, 2024, I received a response from ****, who mentioned that a store credit could be issued due to the requested replacement being out of stock. However, I never received any store credit, nor any further communication on this matter. I was informed the matter would be escalated on January 15th but no follow up email was received. Afterward, I followed up on January 23rd, January 28th, and February 6th, but I did not receive any response. I then started a new email thread on February 10th, with no response. As of today, February 18th, 2025, the volume imbalance issue persists, and I am still unable to file a warranty claim on the Raycon website due to the same technical issue I experienced in December ******* has now been *************************************************************************************** responses since January 15th.

    Customer Answer

    Date: 03/15/2025

    Better Business Bureau:

    At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:02/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 2/11/2025 Amount paid: $144.48 I purchased the green fitness earbuds and a case for them.I have made several attempts to call and email the business, and they have made no effort to contact me.

  • Initial Complaint

    Date:02/04/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered earbuds on-line directly from Raycon on 12.3.25 and received my order #******* on 12.10.24. I paid them $138.98. I realized I ordered the wrong kind and immediately requested an exchange which was approved by email on 12.14.24. The return confirmation # is ********* I have **** confirmation that they received the earbuds I returned on 12.20.24. It is now 2.4.25 and I still do not have the earbuds that should have been sent to me as part of the exchange. I have contacted customer service numerous times and get a response saying that someone will be in touch in a couple of days but I have yet to hear back from them. And they still have my money. I just want the earbuds that I have paid for.

    Customer Answer

    Date: 02/25/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** *******



     

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a warranty claim back in November 2024 and was approved for a replacement of my Raycon Impact Speaker. The one I had will no longer power on. As of 01/31/2025, the replacement still has not come in. When I email to follow up, I do not get a reply. I have had a good experience with their warranty in the past. This time not so much. I will no longer purchase Raycon products. I expect them to ship my replacement.

    Customer Answer

    Date: 02/25/2025

    Better Business Bureau:

    At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.

    Sincerely,

    ****** ***********

Raycon, Inc. is NOT a BBB Accredited Business.

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