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Business Profile

Event Planner

Cannonball Productions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $58.00 plus a $7.40 service fee (through a third-party ticketing company, Showclix), for an event thrown in ************** by the Cannonball Productions called Setlzerland. The company has changed the date of the event by a week without a) offering any refunds or exchanges; b) contacting ticket holders; c) providing any means of contact on its website. Had I not clicked through the ticket link today while looking for something else, Id have had no idea - and the ten people in my party would have collectively thrown out hundreds of dollars. I cant imagine how many other people have already bought tickets and are about to face the same issue. Confirmation number provided by Showclix: ****************

    Business Response

    Date: 04/21/2022

    Good afternoon, 

     

    There was a miscommunication with the small number of ticket holders who did not receive proper notification regarding the date change of the event. That said, the new date was published on our ticketing site and on our website.

     

    In terms of this specific customer complaint, our contact information is listed on our website. All ticket confirmations, as well as the main ticketing site, link directly back to the website where our contact information can be found. This customer never reached out to us directly prior to making this BBB complaint. The customer made a public statement about the situation at 3:30pm yesterday. We responded by 9:30am this morning informing him that his information was incorrect and we actually do issue refunds. 

     

    All of this said, we have since refunded the customers who requested one. 

     

    Please let us know if you need anything else from us on this. 

     

    Thank you! 

Cannonball Productions is NOT a BBB Accredited Business.

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