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          Broadway.com has 1 locations, listed below.

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            • Broadway.com

              729 7th Avenue, 6th Floor New York, NY 10019-6946

              BBB Accredited Business

            Business ProfileBroadway.com

            Event Ticket Sales
            BBB accredited business

            Contact Information

            729 7th Avenue, 6th Floor

            New York, NY 10019-6946

            Visit Website
            (800) 276-2392

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 4/30/2021

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Broadway.com offers online theatre ticketing and phone sales.

            Business Details

            Location of This Business
            729 7th Avenue, 6th Floor, New York, NY 10019-6946
            BBB File Opened:
            3/1/1993
            Years in Business:
            34
            Business Started:
            12/8/1989
            Business Incorporated:
            12/8/1989
            Accredited Since:
            4/30/2021
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Theatre Direct NY, Inc.
            Business Management
            • Mr. Andrew Kupchin, Vice President of Ticketing
            Contact Information

            Principal

            • Mr. Andrew Kupchin, Vice President of Ticketing

            Customer Contact

            • Mr. Andrew Kupchin, Vice President of Ticketing
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying tickets to the big game or concert? Don't get scammed

            Customer Complaints

            14 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/05/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On Saturday, April 29,2023, I purchased 4 tickets from Broadway.com for $491.28 to see Here Lies Love for the July 1, 2023 matinee performance (order # *********-*******) that Broadway.com is going to deliver to me on June 19, 2023. On Wednesday, May 3, 2023, I realized that I will not be able to attend the performance. I visited the Broadway.com website where it said to email or call them for an exchange or refund, so that is what I did. I did some research and asked them if I could exchange the July 1, 2023 matinee performance tickets seats ********* for the July 22, 2023 matinee performance with available seats ********* for the same exact price and one row behind the original seats that I had purchased. I followed Broadway.coms advise and emailed them asking for an exchange providing them with the new seat location or for any equivalent seats. Broadway.com responded saying, Unfortunately, the theater's policy is that All tickets are a final sale and not eligible to be exchanged or refunded. After a few back and forth emails, Broadway.com was unwilling to resolve the issue. I was going to accept Broadway.coms answer when I viewed BBB complaints against Broadway.com where the people complaining indicated that the issue was satisfactory resolved. I realized that BBB may be able to help me.
            Read More
            Read 13 More Complaints

            Customer Reviews

            10 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ericka M

            02/25/2024

            Extremely frustrating. I made a mistake by buying a ticket with the wrong date, i noticed a minute after i booked it. I quickly emailed them, also called the day after and followed all steps to change the date. They advised me there were no seats available, when I could clear see the spaces on line, I even asked to pay more to get seats but they said if I wanted the seats I needed to pay again with the new dates. Its really sad that they do not care, I am coming to NY for few dates for a special bday and they couldnt accommodate me, I started the process to dispute the charges because they will not give a new date.
            Read 9 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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