ComplaintsforFever
Event Ticket Sales
Current Alerts For This Business
Pattern of Complaint:
BBB files indicate a Pattern of Complaints concerning the company's fulfillment of services, refund processing, and customer service practices. Consumers are telling BBB about their experiences with Fever after making an online purchase to events, most commonly noted as artist showcases, themed immersive experiences, and boat cruises. Common issues reported by consumers are problems with the events, such as canceled or rescheduled venues, allegedly sometimes at the last minute or with no communication at all about the change in status of the event. A number of consumers say there are long delays in fulfilling refund requests. Many consumers cite difficulty in communicating with Fever, resulting in a large amount of time and frustration on the consumers' parts unsuccessfully trying resolve the matters directly with the company.
On 9/16/2021, BBB contacted Fever to request its voluntary cooperation in addressing the identified issues in the Pattern of Complaints. As October 5, 2021, the business has responded to BBB and outlined the steps it is taking or will take to address the Pattern issues, such as growing the support team numbers and adjusting some policies regarding scheduled events. As of March 2022, BBB is still noting persistent issues with the insufficient customer service to appropriately handle the problems consumers are experiencing with the company's offerings, such as event cancellations and delayed refunds.
On 9/16/2021, BBB contacted Fever to request its voluntary cooperation in addressing the identified issues in the Pattern of Complaints. As October 5, 2021, the business has responded to BBB and outlined the steps it is taking or will take to address the Pattern issues, such as growing the support team numbers and adjusting some policies regarding scheduled events. As of March 2022, BBB is still noting persistent issues with the insufficient customer service to appropriately handle the problems consumers are experiencing with the company's offerings, such as event cancellations and delayed refunds.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/19/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I and my wife booked a candlelight concert in *********** on July 19, 2024. We left for the concert 2 hours earlier, but there was a truck accident while we were on the road and got stuck. When we reached there was no parking being provided by the location, so had to circle around for some time. Eventually we reached 15mins late and then the staff did not let us in. Upon explaining them our experience, the staff threatened to throw us out by security. I request them to handle customers better and please refund our money USD ****** and USD50 for the parkingBusiness response
07/20/2024
Hello. Thank you for your message. As we mentioned in our customer support message, we need you to email us from the account that made the purchase in order to make changes to it. We look forward to hearing from you again.Customer response
07/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****************
Initial Complaint
07/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Recently I purchased tickets for an experience in ******. The purchase was made through the website for a specific date and time (July 13th @ 2:30 pm) but was sent for a different one (July 12th @ 3:00 pm); as soon as I noticed, I reached out via phone to the company. I spoke to ****, on a recorded line, who told me I was getting a refund. I was then told to purchase new tickets for the experience so I could take my children. This was not a cheap experience - it was $160, which meant I had to spend $320 total for what was described as an 11 unique space experience but only had 8 unique spaces. I also spoke to ***** at the venue who told me I would get a refund. The company has refused to take ownership of the issue that the website sent the wrong tickets, and also that their employees promised me a refund.Business response
07/20/2024
Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.Customer response
07/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
07/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My complaint is towards the Fever App, and is specifically regarding their refund policy, which states once a user buys a ticket, that ticket cannot be refunded or partially refunded. On Friday, July 12, 2024, I purchased two tickets to go to the We call it ballet event in ********, Il on November 16th. After checking out, I noticed that somehow I purchased three tickets instead of two.I wrote Fever immediately, asking to be refunded for the one ticket I didnt intend to buy (which is in a completely different section than the other two tickets). I was told that they could not offer a partial refund, and my customer complaint was resolved. Initially I was just going to take the loss, but then I noticed that multiple people reported similar issues of getting refunds through the App Store. Not offering a refund option at all is unfair, especially since the date of the event is months away, and I reported the issue immediately after purchase.Business response
07/15/2024
Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Kind regards.Customer response
07/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
07/14/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased two tickets to an event which Fever was hosting, and needed to cancel and refund the tickets. I had purchased their "Flexible Cancellation" package, which enabled me to "Reschedule hassle-free or claim a refund up to 48 hours before the start time. No questions asked!" I filled out the form on their website and quickly received this email:---Wed like to offer you an exchange voucher so you can buy a new date and/or time for ANY Candlelight experience. This voucher would have the same value as your initial ticket(s). Its our way of making exchanges, as we cant directly refund, change or modify your original ticket(s). If this sounds good, heres what we need you to do: Please reply to this email as soon as possible to let us know you want the voucher. We need your written confirmation before the experience starts, as we cant cancel tickets for past experiences.---After I replied, reminding them that I had purchased the refundable package, I was refunded my purchase amount, minus the fee for the returnable tickets.The wording of this email is predatory. It's encouraging me to act quickly, and there's no mention at all of a full refund, which I was entitled to. Additionally, Fever's FAQ pages, for the event and for ticket sales in general, as well as their T&Cs all conflict on this subject. This is intentionally misleading and is hiding the rights of the customers in order to make getting a refund harder.Rewrite the automated email I received. Clear up your terms and conditions. This is unacceptable.Business response
07/15/2024
Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Kind regards.Customer response
07/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I do hope that you will continue to monitor complaints and changes to their Terms and Conditions. These practices are unacceptable and predatory.
Sincerely,
*******************
Initial Complaint
07/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 7/11/2024 I purchased tickets for Bounce the City in *******. I only needed to purchase 2 tickets but by misunderstanding purchased 4 tickets. We do not need 4 tickets, only 2 children will be using the facilities. They have refused to refund for two tickets, or for the full purchase so that I can re purchase the correct amount.Business response
07/13/2024
Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Kind regards.Customer response
07/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
07/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered 2 Tickets on June 2, 2024 to visit the **************** in ********* ** for June 26, 2024. When we arrived at the Ryman ticket booth I showed them what I thought was ticket confirmation, they were unable to pull up our tickets telling us that the information we had was not valid and we would have to purchase other tickets if we wanted to visit the Ryman. We did not feel we could afford to buy a second set of tickets since my credit card was already charged for what was suppose to be valid tickets. I will never work through this company again to purchase tickets of any sort.Business response
07/13/2024
Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Kind regards.Initial Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased 4 adult and 1 senior tickets to the Bubble Planet experience in ******, ******** for June 30, 2024 at 9 am. The ticket ids are: ********, ********, and ********. This totaled $180.50. We went for my son's birthday, so had 2 children under 3 years old with us as well. Not one, but two of the experiences were unavailable that morning: the one where you can pull a bubble up around you, and the one where soap bubbles come out of a machine (cactus?). So, the only two exhibits that actually feature bubbles were closed. That is quite frankly, false advertisement, and unacceptable for the price of the tickets. At the very least, Fever should have notified everyone that those exhibits were closed and offered an alternative day to attend. Additionally, three of the exhibits that were open were disgusting and in desperate need of cleaning (the rubber ducks, pink balloon room, and dome). I submitted a complaint to Fever customer service, but all they offered me was a $21 voucher for a future event. There is no way I will ever attend another Fever event, so that is useless. I paid the same amount as those who got to experience ALL the exhibits and I would like at least a partial refund (refunded to my credit card) due to Fever's false advertisement.Business response
07/12/2024
Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filed a complaint to Fever describing my issue with their venue. I was on time for the concert, the entire parking area was full. They failed to provide any parking information.Where the concert was held is not a stand alone building its a shared space with several other businesses.We arrived 20 minutes before the concert was to start. We put on our hazards for our vehicle and tried to find staff. No staff was present. We left and came back 20 minutes after still no staff outside of the concert to help. The only response I got from the company is that we have a policy. Im not certain how your policy pertains to me when I was where I was suppose to be on time and you and the vendor failed to provide adequate parking accommodations. And then I when say something its kinda like oh well well be keeping your money. It was **** poor customer service and I want my money back. I have attached the emails and ticket information.Business response
07/10/2024
Hello. Thank you for your message. At this moment, our customer service team is working on your request, you will receive a response shortly.Initial Complaint
07/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased tickets online on July 2, 2024 at 6:09PM, from the Fever website, and purchased two tickets for ***********: His Tomb and His Treasures. I was purchasing them under the pretext that this was the actual King *********** exhibit, not a replica of the actual artifacts. The website makes only two brief references to the fact that this is a reconstruction, tucked away amidst descriptive adjectives of what a reasonable person and purchaser would assume is the real exhibition on display in **********, D.C.. Clearly, the title of the exhibition is misleading; I would never have purchased tickets for a replica exhibit. I was purchasing them with the implicit understanding that this was for the real thing, the actual King *** exhibition. Phrases such as, After captivating millions of visitors worldwide, this stunning exhibition about the wonders of Ancient Egypt is coming for the first time to *************! is remarkably misleading to lead the reader into assuming they are seeing the real exhibit.Upon numerous phone calls and emails with Fever customer service, it became clear that they were not interested in refunding my tickets, which I asked repeatedly to get refunded.Business response
07/08/2024
Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.Initial Complaint
07/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased 2 tickets for a candlelight music show. They offered a flexible no questions asked cancellation protection. The flexible cancellation protection offered reschedule or refund. I paid the fee for this flexible no questions asked option. I requested refund and was told I could not get a refund but could get a reschedule that was good for 60 days after issuance. I request this company honor their offer. I called and held on hold only for the line to be disconnected.Business response
07/08/2024
Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.
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Customer Complaints Summary
1,539 total complaints in the last 3 years.
402 complaints closed in the last 12 months.