ComplaintsforFever
Current Alerts For This Business
On 9/16/2021, BBB contacted Fever to request its voluntary cooperation in addressing the identified issues in the Pattern of Complaints. As October 5, 2021, the business has responded to BBB and outlined the steps it is taking or will take to address the Pattern issues, such as growing the support team numbers and adjusting some policies regarding scheduled events. As of March 2022, BBB is still noting persistent issues with the insufficient customer service to appropriately handle the problems consumers are experiencing with the company's offerings, such as event cancellations and delayed refunds.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On May 12, 2024 I purchased two tickets to a candlelight concert for **** that is scheduled for June 15, 2024. The tickets were $154.80. On June 11, 2024 I received an email stating that my tickets (not the concert) had been cancelled and that Id receive a voucher. I noticed that I had to buy re-buy tickets for the exact same show at a higher price or live with a voucher that I didnt want. I purchased the exact same tickets and I contacted Fever to complain. After numerous emails, I was told that Id be refunded the extra $11.20 on June 12, 2024. I still have not received the money and I think that it is terrible that Fever couldnt explain why my tickets were cancelled, why I had to re-purchase the EXACT same tickets at a higher cost, and why I havent been paid back .Business response
07/08/2024
Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 7/2/2024 purchased tickets to an event on page after being given a 50% discount code. After putting in payment info, was expecting to be taken to next page to put in code, but instead was just charged. Went back to site couldnt figure out how to cancel original order, found where I could put discount code, entered it but then was charged again for wrong date (but for correct amount). Contacted customer service to cancel the one original order and to change the tickets to correct date, but would not refund the first purchase and only offered a voucher for the second, which they said I could use to purchase tickets for a third time, but would not be able to use the discount code so I would have to pay more again.Business response
07/08/2024
Hello BBB, since this person did not share his/her email through the BBB, I have no way to contact this person, if this person can share the email or the ticket ID will help us to see the case.Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
10 my credit cards were blocked by Fever app with no reason at all!I can't buy tickets!I am getting huge bad headache. My situation makes a lot of pain in recently broken leg!I spent Hours to get something from Fever.But they did do Nothing!I am feeling weakness, nausea, pain in my stomach!Business response
07/08/2024
Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.Initial Complaint
06/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased tickets for the ***** Experience exhibition. The description posted on feverup.com implied it was an amazing show and people were raving about it, but I realized later that there were hidden negative posted online. The event included a very boring 20 minute cartoon where kids were asked to watch before entering the next room. The cartoon had no meaning, no story and a complete waste of time. The next room was just clips of prior games, which could have been watched at home. There was a room where kids played, but were not allowed to play the game more than 2 times, even though there was no one else playing or waiting. The employee just sat there looking at his tablet and wouldn't let my child play the game. At the end, they had AI picture stands where you could take pictures with *****.That part was ok, but I learned later that everyone had access to these types of apps on their smart phones, so this was nothing special. I'm seeking a full refund and parking. The event was a total scam. Thank you.Business response
07/02/2024
Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.Customer response
07/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 24th, 2024, I purchased tickets from the affiliate company Fever to a festival in ******, ********. The tickets I purchased were for August 29th, 2024, but my intention was to attend the August 30th event. I contacted Fever IMMEDIATELY upon this purchase and they have refused to aid me in this process. They continue to say "we cannot offer a refund," when I'm not asking for a refund. All I am looking for is to change the date of the ticket. I'm fine with the money I spent - it is a severely frustrating issue that seems so simple to solve yet they refuse to work with me on this. If the BBB can aid me in this process in changing the date for the ticket it would be greatly appreciated.Business response
07/02/2024
Hello BBB, we have creached this customer, we told the customer that she will need to contact the organizer of this event and she has to explain the issue to them.Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The venue in which I purchased tickets to was not as advertised. I got tickets to edger ***************** speakeasy show. There were multiple issues with this venue from the dress code to the location, & the setup of the venue. We were led to believe that this was a high class venue, when it was anything but. We were led to believe we were going to a speakeasy, when the actuality was rows of chairs in an auditorium. There was nowhere to place our drinks other than the floor since we were packed in like sardines. The dress code was listed as cocktail dress, yet I saw more jeans & T-shirts than anything else. This was not what we were lead to believe was going to be the case from the advertisement for the show. For as expensive as the tickets were, I expected at least a table to place my drink on...Business response
06/29/2024
Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,Initial Complaint
06/24/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased one ticket for the Tucson Walking Food Tour with Secret Food Tours for 6/29/2024. The description says it is a 4-hour walking tour.I contacted Fever by email on 6/11/2024 because the temperatures in ****** are in the 100s now and through the date of the tour. I requested a refund or credit due to the extreme temperature and high risk for heat stroke but was refused either. I noticed a "local provider" phone number listed on the ticket *************) but did not hear back. Of note, the ticket says "supplied by viator," which has a free cancellation policy up to 24 hours before for this event.I am requesting a credit due to the extreme weather conditions which makes this 4-hour walking tour a health hazard. I am agreeable to a credit to use for another Fever event rather than a refund since I understand no one can control the weather. Neither I nor the provider should be penalized.Business response
06/29/2024
Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,Customer response
07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. This is because a refund was issued.It should be noted that I was contacted by email by Secret Food Tours & Secret Tours on June 28 morning informing me that they could not fulfill the dietary accommodation as advertised in the event details. Consequently, the booking was cancelled and I was informed by them that a refund was being issued.
I subsequently received an email from Fever on June 29 in response to my BBB complaint stating again that "a refund policy that in this case were well described in the description of the plan as "all sales are final." This is despite the event organizer already stating they could not fulfill the terms of the event and cancelling booking.
Fever went on to state- "However, as this is your first event with us, and we only want to contribute to make your experience with us as rewarding as possible. On this occasion, we have decided to make an exceptional refund." Again, the event organizer had reached out the day before to state they could not fulfill the terms of the event and the booking was cancelled.
Sincerely,
*******************
Initial Complaint
06/22/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Bought tickets to an event, they never sent me confirmation email. Had no way of knowing tickets were purchased or have the ticket for the event. Under the impression that these tickets were not purchased, did the transaction again I saw that there was option to download app (but no email option) so I picked the app so that I would have proof of purchase and be able to see my tickets. Then I saw there was 2 listed. I immediately contacted customer service (more than a week prior to the event) and they just parroted the policy is no refunds like an AI bot. The app is constantly trying to mine info. Why do they need access to my all of my contacts when I just want to forward copy to my email? They make it a pain to work around that. Why are they prompting me multiple times to share my location? It seems like a dishonest business practice to make it impossible to confirm tickets were purchased without downloading the app. At no point was it indicated that I needed the app in order to see my tickets. It is almost like it is designed that way to cause people to make this mistake then force them to do further business with them.Business response
06/24/2024
The case is being handled by the specialized department. The user will be informed by email with a final response.Customer response
06/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** ***
Initial Complaint
06/19/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought tickets for a dinner cruise through Fever, and they sent me mismatched information that caused me to miss the boat. We were celebrating our anniversary. The ticket said the cruise was at 6 pm, but it also said that I had to be there at 6:30 for boarding and that departure was at 7.Business response
06/20/2024
We reached the user by email, offering him a suitable offer.Customer response
06/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I will be happy to close the case and accept the offer once the business follows through with it. They have emailed me offering a voucher, but they haven't added it to my account yet. Once I have the voucher AND I am able to book the same experience at a different date, I will consider the case resolved.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************************
Business response
06/24/2024
The voucher was done past 23rd June 2024 and, user was informed about it by email.Customer response
06/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
06/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I purchased this ticket on 6/11 for the 6/15 show, Candlelight: A Tribute to ******, in *******. Upon arrival, I was flagged down in the parking lot, stopped by approximately 5 staff members, and informed that the doors were officially closed (though my friends had arrived moments before me and were allowed inside). They then shared that I could obtain a full refund from Fever. They noted that all I had to do was contact the Fever team and they'd issue my full refund. I did so and was told via email that they would not accommodate my refund. I would simply like my refund in full as I was told by staff at the event. Otherwise, I'm only left to believe that Fever discriminately chooses who to let into their events.Business response
06/19/2024
We are contacting you to let you know that the user won the dispute; this means that he will receive the funds directly back in your account. We reached the user by email with the whole information.Customer response
06/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** ****
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Customer Complaints Summary
1,539 total complaints in the last 3 years.
402 complaints closed in the last 12 months.