Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was purchasing event tickets for me and my son for July 15th 2025 for SPHERE IN **. I clicked 2 tickets please and I did not know I was re-routed to FEVO so I continued payment process and never received email confirmation # or tickets I contacted TicketMaster who emailed me back tickets not purchased from ** , So I did what they said I reached out to the FEVO company I called they hung up on me and ever time I asked a question I was asked the same question "Do I have a confirmation # DO I HAVE A TICKET# I repeatedly said NO never received anything Nothing but a charge of $601.88 on my credit card 3days later I reached out to this *** ******** THIER CUSTOMER SUPPORT Who claims THERE IS NOTHING ON HIS END but was Happy to charge my credit card

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ********
  
  
  
   
  
  

• Initial Complaint

  Date:04/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to a baseball game on April 10th & the game was the following day. The tickets never were emailed to me. After reaching out to customer service over and over again no one could seem to be able to email me my tickets after asking multiple times. I went to another website and had to purchase 2 more tickets. Now fevo is refusing to refund my first set of tickets even though I still never got an email with the original tickets!!! SCAMMMM!!!!!

  Business Response

  Date: 04/11/2025

  Thank you for the opportunity to respond to this complaint.

  
  Our Support Team promptly responded to the buyers initial inquiry by providing clear instructions on how to access their tickets. These particular tickets are not sent via email and must be accessed by logging into the ticketing platform, as outlined in the instructions we provided.
  The buyer later requested a refund. In accordance with our process, we contacted the client (the ticket office) to relay that request. The client declined the refund but confirmed they would send the tickets directly to the buyer to help resolve the access issue.

  
  At some point following this communication, the buyer independently chose to purchase an additional set of tickets. This decision was not advised by our Support Team, nor was it recommended by the client.

  
  Unfortunately, FEVO is not authorized to process refunds without the explicit approval of the client. We do not own or control the ticket inventory all sales, refund decisions, and fulfillment are handled by the client. As such, we are obligated to follow their refund policies.
  Additionally, the buyer agreed to the Terms and Conditions at the time of purchase, which clearly state that all sales are final and no refunds or exchanges are permitted.

  
  The original tickets were delivered by the ticket office, and the buyer made the subsequent purchase with full knowledge of the all-sales-final policy.

  
  While we sympathize with the situation, we are not authorized to issue a refund in this case.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets and accidently entered my email address incorrectly. I have reached out to the company twice over the last 2 weeks and there has not been a response. The event is occurring in 5 days now and I still do not have my tickets. It is frustrating that there is no response, no way to call or contact them and I have spent over $400 for tickets that have not been delivered.

  Business Response

  Date: 02/05/2025

  Our Support team received the buyers inquiry at 5:19 PM on Monday, February 2nd, regarding an incorrect email address on their order. We responded promptly at 5:24 PM with a link to their order confirmation and contact information for the client who can correct the typo and ***** access to their tickets.
  
  Since the buyer reached out using a work email address, its possible that their email administrator blocked our response. However, our team replied within five minutes. If this issue has already been resolved, this complaint may no longer be relevant. If the buyer still needs assistance, we encourage them to press the Ticket Help button on our website and enter the Gmail address associated with this complaint so we can resend the necessary information before their event.

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two tickets to the Rolex 24 on Dec. 25 and never received confirmation of buying the tickets. I tried the purchase again and then got the confirmation then. I requested a refund from ****** and got my money back on Jan. 1, ****** closed the case. I cannot access my account since ******************** has not closed the dispute which has been 22 days. Ive tried emailing the company, no response and they do not have a phone number to contact. Do not ever purchase tickets from this company ever

  Business Response

  Date: 01/30/2025

  We reached out to this buyer to provide their ticket access instructions. Prior to their chargeback request, we did not receive any direct communication from them.

  
  For future buyers who may come across this, the best way to reach us is through the Contact Support link at the bottom of your confirmation email. You can also visit our website and click the TICKET HELP button at the top of the page to send our team a message. Please note that replying directly to your confirmation email sends a message to a NO REPLY inbox, which is why we provide the Contact Support link for assistance.

  
  Were always happy to helpthank you!

  Customer Answer

  Date: 02/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 tickets to the 1/19/25 *************** game on 12/18/24 using the Fevo Gifting Made Easy Holiday Ticket Offer. According to the original email offer, I was supposed to receive 4 tickets for $100 (total). After initially purchasing the tickets, I received an email which provided voucher codes and confirmed I purchased 4 tickets for $448 (total). I then followed the instructions for redeeming the voucher codes, and subsequently received a 3rd email confirming I purchased 3 tickets and would be charged $28 (total). Instead, I have charges for both $448 ($100 per ticket and service charge) and $28 on my credit card. I would like an approximate refund of $366. I would also like assistance locating and downloading the 4th ticket. Please note that I requested assistance directly from Fevo online, twice, but have received no response.

  Business Response

  Date: 01/22/2025

  Our support team contacted this buyer to get this issue sorted out. After some back and forth unpacking what happened, we were able to get to the bottom of it and they received the refund they requested.
  

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ********
  
  
  
   
  
  

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I had placed an order through ******* for the *************** game on 1/4/2025 which is in 2 days. I am freaking out because I purchased the tickets 12/31/25 and I never received tickets after my payment was processed through FEVO. I have filled out and sent 2 forms available on their website. I still have not heard anything back. I just need my tickets sent to my email at ********************* I am not sure what to do if they never get back to me. Afraid I have gotten scammed. They have no customer service phone number. You can only contact through email. Very very frustrated. My order number was ******** and the amount was over $200!! Please help, just want to attend the game or get a refund for my purchase. Thank you.

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:11/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am still waiting on my tickets. I was charged for discounted student tickets using my student email but I cant access my student email. My university is supposed to be forwarding my email to my personal mail but some emails dont get forwarded and thus I cannot access my tickets.

  Business Response

  Date: 11/25/2024

  FEVO did nothing to warrant a BBB complaint from this consumer. Our support team replied to this buyer's email messages and helped them access their tickets despite the fact that they themselves typed in an email address they apparently don't have access to.
  

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, on Friday Nov 15th at appx 12:49PM I purchased 2 tickets to the *** event Scheduled for 2/1/25 from Fevo. I bought these after receiving and email saying they have exclusive seats and offers via exclusive presale opportunities. The seats I purchased said Premium and per seat MAP they showed (attached) they were in Row A (first row of fixed seats) section 112 which were great seats according to their map. As soon as I purchased, I noticed a note saying I had 15 mins to cancel, so I went right to ticketmaster to confirm how great my seats were and found out the ticketmaster's seat maps )also attached) showed the true location of these seats which are behind the chute and limited view. This is fraud in my eyes. But, since I had 15 minutes I clicked the cancel button within 5 mins to find that the button did not work. I then sent an email within 10 minutes of purchase saying I want a refund because these seats are limited view and behind the chute greatly limiting what you can see and not at all premium for this event. Their chart and wording of these seats was misleading and there was no mention of limited view. I have all emails documenting my communications and they are time stamped within 10 minutes of the purchase. Long story short, I was offered worse seats that I got scammed into buying but no refund. There were clearly seats avail that would work on ticketmaster (that they said they have no access to) and I want to buy these but need my refund first (per policy and more importantly the misrepresentation of these seats as premium, the false seat chart not showing the chute (which would be the stage in a concert) and also nothing saying limited view. They clearly did not have access to special seats and early access to them as their email said. They are now refusing to refund and trying to push me to take worse seats. Please help. I want a refund (fraud/policy) asap so I can purchase from ticketmaster. I have all email communications and can forward if needed

  Customer Answer

  Date: 11/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  See attached for the confirmation they sent.

  
  Sincerely,
  
  ***** ********
  
  
  
   
  

  
  

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 11 tickets to a Fresno State Bulldog game about two months ago. Had an issue with one of the tickets not working, it gave an exception error when I tried to load it into my apple wallet. I contacted Fevo and they said theyll contact Fresno State. Well the game is this Saturday Nov 2 and the issue has still not been resolved after multiple emails. I asked for a refund, but they cant issue a refund as they supposedly dont get paid for their service. Seems to me like if you dont get paid for your service, then how do you stay in business, and that would explain the poor customer service. All I want is my ticket that I paid for or my money back, its not complicated.

  Business Response

  Date: 11/14/2024

  Sorry for the frustration. Our team followed up with the clients to make sure this issue was resolved in advance of the event and the buyer was able to attend without issue.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son's soccer team sent an email that they were giving two free tickets to see the **********************. I typed in the promo code and saw the total was $0. Then I was charged $30.27 for the tickets to the game on October 12th. I quickly saw it was a problem and reached out to fevo before the game and they said i had the option to refund but nothing has happened. I have an email chain with fevo if it would be useful.I'm attaching the payment screen i saw where there was a subtotal of $26 with fees of $4.27 but then it showed the total of $0. Traditionally when you have a total that is what you will be charged after the promotion has been applied.

  Business Response

  Date: 10/23/2024

  We've included a screenshot of the order page that this buyer purchased from. The evidence shows that their claims are false. It is plainly stated (once in bold)  that in order to receive free tickets, a ticket must be purchased. We're sorry that this buyer did not see that statement written in bold in the second paragraph of the offer before they filled out all of their personal and payment details and clicking submit to make their purchase. It's unfortunate that the buyer did not read the step-by-step details on the offer page, which plainly list under step 1 "Add at least two tickets to your cart, which includes a mandatory purchase of one paid ticket along with your complimentary tickets." If they had seen the mention of purchasing a ticket twice, they would not be surprised that they were charged $30 after entering their payment information.

  FEVO does not own or control the ticket inventory, nor do we create the offers. We did not write the copy on the offer page this buyer purchased from and it is not our decision whether or not to refund the buyer. However, we contacted the *********** on this buyer's behalf and they agreed to process a refund. We'd love to process that refund and let this matter of $30 be settled but this buyer filed a chargeback with their credit card company, which means we don't have access to their funds to return them because they're in dispute. If the buyer would like to drop that dispute we would be happy to give them the thirty dollars and change they didn't realize they were spending when they submitted their ****** info and clicked Complete Purchase.